397 Results for "help"
Voice Overview Report
Voice Overview report provides an overall call volume as well as additional details of each call that can help you determine how to optimize your resources and what areas can be improved. Combined with Voice Agent report this will give you a clearer picture on the performance of your Phone ...
Common HTML customization examples
... at the bottom of the Help CenterChanging the Contact us into Email usSidebar header example đź›’ Back to shop đź“ Email Us Redirect to your Help Center from your store You can add a hyperlink that will lead your customers to your Help Center directly from your store - here ...
Listen in on active Gorgias Voice calls
With the Gorgias Voice add-on, calls with your customers are managed as tickets in your helpdesk. Admins and Leads can join ongoing calls to listen in on the conversation without alerting participants — whether it's to monitor call quality, or to support an agent dealing ...
Manage Gorgias ticket fields
Ticket fields are customizable properties that allow you to collect and organize data about the tickets in your helpdesk. Agents or automations fill in a ticket’s fields before closing it, and you can review the data collected in the Ticket fields report. Note: Gorgias automatically creates ...
WhatsApp FAQs
Is WhatsApp free for Gorgias customers? All Gorgias customers can add WhatsApp as a new channel to their helpdesk for free. WhatsApp tickets are that you reply to from your helpdesk are counted as billable tickets and counted toward your ticket usage. Usage costs are incurred through WhatsApp, ...
Add an email capture form to your Convert campaign
You can use an email capture form directly within your Convert campaigns to collect shoppers’ email addresses. Capturing email addresses helps to grow your customer contact list. You can then use your email marketing tool to re-engage shoppers through newsletters, special announcements and promotions. When a ...
Set up a custom domain for Click Tracking
Once Gorgias Convert is enabled for the account, whenever we insert links or product cards into a Chat campaign or helpdesk conversation, Gorgias tracks three UTM parameters to track the effectiveness of each campaign - source, medium, and campaign. These are masked by shortlinks that start ...
Handle Gorgias Voice tickets
The Gorgias Voice add-on allows you to make calls and track conversations with your customers as tickets in your helpdesk. Admins can configure Voice integrations to route calls to specific teams of agents, and when a customer calls, it will ring in your helpdesk. You can ...
