397 Results for "help"
User permissions
... ✓ Generate articles with AI — — — — ✓ Manage contact options — — — ✓ ✓ Manage help center appearance — — — ✓ ✓ Manage help center preferences — — — ✓ ✓ Customize the help center (headers, footers, and extra HTML) — — — ✓ ✓ Publish a help center — — — ✓ ✓ Manage help center flows and order ...
WhatsApp 101
The Gorgias integration with WhatsApp allows you to manage WhatsApp messages as tickets, review and respond to them directly from your helpdesk, and link customer profiles for personalized support. The integration allows you to answer inbound customer inquiries without switching tabs. If the customer reaching out has data ...
How AI Agent uses Vision to understand images
Vision is a built-in capability that AI Agent uses to read and understand images sent by customers in email conversations. Vision helps AI Agent to: Identify customer problems faster Reduce unnecessary escalations Improve customer satisfaction by acknowledging and responding to images Increase automation of straightforward support cases ...
Instagram Mentions
Every time one of your customers mentions you on Instagram, Gorgias will create a Ticket for you to handle this interaction without leaving the helpdesk. Steps 1. Go to Settings -> App Store -> My apps -> your Facebook integration -> Overview. 2. Under Instagram ...
Manage users in Gorgias
Add, configure, and remove users in your Gorgias account to control who has access and what they can do. Each person using your helpdesk should have their own user profile — sharing logins affects reporting accuracy and makes it harder to audit activity. Requirements Available on all Helpdesk plans ...
Shopify Hydrogen
Shopify Hydrogen is a set of developer tools used to build Shopify stores that are more personalized and performant. The goal of the framework is to help you and your developers, build unique custom storefronts faster. By connecting Gorgias and Shopify Hydrogen, you'll be able to ...
Connect external apps to Gorgias and create sidebar widgets
In the Gorgias App Store, you can browse apps that connect to third-party platforms and allow you to bring their data into your helpdesk. If you're looking to connect to a platform that doesn't have an existing app in our App Store, ...
Import Zendesk data into Gorgias
If you’re transitioning off of Zendesk, you can import your Zendesk data into Gorgias to bring your previous ticket history into your new helpdesk. Once you’ve finished the initial import, you’ll have the option to continuously synchronize your data to keep things ...
