397 Results for "help"
Sync and manage content from your store website and URLs
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent Can be used with Shopify stores connected to Gorgias AI Agent is only as helpful as the information it has access to. That’s why you can sync content directly from trusted ...
Send Customer Satisfaction (CSAT) surveys
You can enable a satisfaction survey to collect Customer Satisfaction (CSAT) scores from your customers after a support experience with your team. Requirements CSAT surveys are available on all Helpdesk plans The account owner and admins can enable or disable the CSAT survey Enable the CSAT survey When ...
Change AI Agent's name
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent Can be used with Shopify stores connected to Gorgias AI Agent appears in your Gorgias helpdesk as a user with its own profile. Its name is how it identifies itself in conversations with ...
Manifest
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. The Manifest AI chatbot helps shoppers find what they need and convert faster with a human-like touch. Tailored to Shopify ...
HTTP request step in Flows
Note: to use this feature, you should have some familiarity with making HTTP requests to communicate with other applications. Otherwise, it is recommended that you ask a developer for help. With the HTTP request Flow steps, you can use data and execute actions from third- ...
Report order issue 101
Automations like Order Management are only available for accounts with an active AI Agent subscription. The Report order issue feature is part of Order Management and can be enabled in Chat, Help Center, and Contact Forms. It allows customers to submit order-related inquiries - when an ...
Refine your Gorgias statistics
Use filters to refine the data displayed in your Statistics reports and dashboards. You can also create saved filters to easily apply your most relevant filters when you need them. Requirements All Helpdesk plans have access to statistics All roles can view and filter statistics, but only Lead Agents ...
Create Actions: use advanced options to build custom Actions for AI Agent
Note: to use this feature, you should have some familiarity with making HTTP requests to communicate with other applications. Otherwise, it is recommended that you ask a developer for help. You can use a visual workflow builder to create custom Actions for AI Agent that align with ...
