397 Results for "help"
Set up Voice to make and receive calls in Gorgias
... support phone number to speak with an agent, and the interaction will be saved as a Voice ticket in your helpdesk. To set your helpdesk up to take calls in Gorgias, start by adding a phone number, then create a Voice integration. Requirements Available on Helpdesk Plans ...
Thank you AI GPT
This integration was built by our partners, and the wait time in case of any technical issues might be a bit longer than for a regular support request. Thank you AI GPT helps solve “Thank You” tickets with GPT4 AI. 70% of closed tickets get reopened ...
About Managed Ticket Fields
... mentioned in the ticket Managed ticket fields for Gorgias AI Gorgias uses managed ticket fields to improve your experience with AI Agent. Managed ticket fields help AI Agent collect and organize information about tickets, and to provide helpful reporting and analytics (see AI Agent Performance report and Optimize ...
PureProfit.ai
This integration was built by our partners, and the wait time in case of any technical issues might be a bit longer than for a regular support request. PureProfit connects to your Gorgias helpdesk to sync customer service data, including tickets, satisfaction scores, response times, ...
Manage phone numbers in Gorgias
... helpdesk, delete the phone number, or port your number out of Gorgias to use it with a new provider. Requirements Available on all Helpdesk plans with either the Voice or SMS Add-on Only Admins can add phone numbers to Gorgias Manage connected integrations Phone numbers are ...
Migrate from non-Zendesk providers
... platforms and you're unable to do so through email import in Gorgias, then you can use a platform like help-desk-migration.com. Note: Have more than 500 tickets/month? Talk to the Gorgias sales team, we can help you migrate.
Dynamic wait time
With the queue system (dynamic wait time), your chatters will know how long they'll most likely have to wait for a reply back from an agent via Chat which helps set the right expectations for your customers. The estimated wait time is the median first ...
Keyboard shortcuts
You can also navigate Gorgias using some keyboard shortcuts - here's where you can find the full shortcuts cheat sheet: 1. Click on your name in the bottom left corner of your helpdesk. 2. Choose Learn -> Keyboard shortcuts. Shortcuts
