397 Results for "help"
Score the quality of your tickets with Auto QA
... and admins can use these criteria to assess agents based on your brand's policies and guidelines. Manually scoring tickets with these 4 criteria helps to build a more complete picture of your ticket quality so that you can identify trends in the Auto QA report. From your helpdesk ...
Slack
... a new ticket is created, it can post a notification in the Slack channel of your choice. While anyone can integrate this app, help with setting it up or fixing any issues will only be supported for customers on Advanced plans or higher, due to the manual ...
Amphora
... on the delivery and returns. Our platform is a center point to control multiple selling platforms, multiple warehouses, and multiple shipping providers, helping operations and customer service in the daily tasks. We are not only connecting your eCommerce to the world but to your customers, using ...
AgentsOnly
... by AI, will make it easy to reinvest some of it into incentivizing agent productivity and performance. Improve productivity and efficiency by pairing your helpdesk with live agents to manage customer support needs. You need to create a user in Gorgias and train and approve that agent in AgentsOnly ...
Create and edit conditions for Ticket Fields
... that it be filled in, only when the shopper’s contact reason is “Product Issue”. By creating conditions, you can help agents focus on gathering the right details about a ticket without unnecessary extra steps. Conditions make it easier to collect accurate data, so ...
Add a phone number to Gorgias
... submit a request to our team. This process typically takes 2 weeks, and you may be required to provide accompanying documentation. Our team will help identify and submit any required documentation on your behalf. From your helpdesk, click the Settings icon in the bottom-left corner. In ...
Create and manage call queues
A call queue is the routing system that controls which agents or teams receive incoming calls from Gorgias Voice. You can use call queues to prioritize and distribute calls to your team, manage call volume, and customize the caller's experience while they wait to connect with ...
AI FAQs: proactively answer shopper questions on your website
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent (requires upgrade to use Shopping Assistant skills) Can be used with Shopify stores connected to Gorgias You can use AI FAQs to proactively surface relevant, AI-generated questions on ...
