397 Results for "help"
Gorgias Analytics: Real-time reports
... , statistics like average wait time, and the current status of phone agents (available, busy or offline) Requirements Available on all Helpdesk plans All roles can view Real-time reports Monitor support volume Use the real-time Overview report to monitor the overall activity ...
Formspree
... various services, such as Gorgias, email notifications and responses, Google Sheets, and more. Collect submissions and create tickets in your support helpdesk, including the contact name, email, and other data that you consider important. Fight spam with Formshield, our machine-learning ...
Creating Flow variables using JSONPath
... , each labeled with names like "Photos", "Letters", and "Receipts" - JSONPath is like a map that helps you find a specific small box or even a single item inside one of these boxes. In the digital world, JSONPath helps us ...
Translation by Lingpad
... t sure how to respond or resolve multilingual chats or tickets assigned to them. It's the only tool that offers contextual translation to help enhance your e-commerce support experience. Lingpad's nuanced AI algorithms translate support queries that perfectly align with your brand's ...
Customer Fields by Helium
... you can even display different data for different types of customers. Quick access to relevant information allows your team to focus on providing a more helpful, personalized customer experience. Steps This integration requires you to have a Customer Fields account. 1. In Customer Fields, go to Customers - ...
Set business hours for Gorgias Support Channels
... up custom business hours for Chat using custom HTML, they won't be overridden by the custom business hours you set in your helpdesk. To manage custom business hours from your helpdesk settings instead, remove the custom HTML. Change business hours Occasionally, you might want to ...
Use Ticket Fields in Rules
... Ticket Fields as Actions You can create a Rule that automatically sets Ticket Fields based on a series of conditions. This type of Rule can help standardize the Ticket Fields used on each ticket, which can improve your helpdesk’s organization and reporting. From your helpdesk, click ...
Drill-down
If you want to find out why a metric has a certain value, you can see the tickets that were used in computing. The drill-down feature is available for all metrics in the Support Performance Overview. The numbers will turn blue on hover. How it works When ...
