397 Results for "help"
Enable/disable channels
... email address with the Gmail Integration, Outlook integration, or set up automatic email forwarding. If you're on an Advanced or Enterprise Helpdesk plan, you're required to use automatic email forwarding. Please also check Google Workspace for Routing and Compliance settings to ensure Gmail ...
Snooze Gorgias tickets
... your queue. A snoozed ticket automatically reopens when: The snooze timer expires. The customer replies. An agent reopens it manually. Requirements Available on all Helpdesk plans All roles can snooze a ticket Snooze tickets You can snooze a ticket manually from any ticket in your helpdesk, or use ...
Continuously improve AI Agent with Opportunities (Beta)
... highlight specific improvements you can make based on conversations that AI Agent wasn’t able to fully resolve. Reviewing and acting on these recommendations helps you improve AI Agent’s knowledge so it can successfully handle more types of conversations. As AI Agent learns from how your team ...
Search assist and ask anything input: proactively start conversations with shoppers
... words. The prompt appears next to the chat widget on your store website. It acts as a persistent cue for shoppers so they can get help at any time while they browse. The default prompt is “Need help?”, but you can customize the placeholder text in ...
Voice Troubleshooting
... Gorgias Voice: Step 1: Clear your browser's cache and cookies, then start a fresh browser session Log out from the helpdesk, then clear your browser's cache and cookies Close all browsers running Gorgias, then open a fresh browser session and sign ...
Signals
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Convert more visitors and close more deals with Signals, the AI-first Cloud Employee platform. Cloud Employees connect directly into ...
Let AI Agent autofill tags and ticket fields
AI ticket tagging saves time by having AI Agent automatically fill out ticket fields and add tags to the conversations it handles. By setting up automatic tagging, you make it easier to organize and label tickets, trigger automations, and analyze trends with accurate data and reporting. Requirements ...
Rebuy
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Rebuy is the leading e-commerce personalization platform. The world’s fastest-growing, and most customer-centric ...
