... than usual" for a high wait time. The waiting time won't be displayed on your Chat on mobile. Due to the limited space on smaller screens, it can be seen by clicking on the clock icon in the Chat launcher header. From your side You can ...
... deleted - a ticket was permanently deleted (will also show the ticket ID that was lost when two tickets get merged) Ticket marked spam - a ticket was marked as Spam and moved to the Spam View Ticket merged - a ticket was merged with another ticket ( ...
... my tickets missing from Gorgias? If you've connected your Gmail account to Gorgias using forwarding, emails that your provider marked as Spam won't be imported into Gorgias. My Gmail emails from different customers are all appearing in one thread We group messages like Gmail ...
... any discrepancies are found, manual intervention may be required to ensure correct customer data alignment. The system matches phone numbers regardless of formatting, spacing, or inclusion of country codes. If a number lacks a country code, we will attempt to match it by appending the relevant ...
... email address again. I have tried to register/log in but the email never arrived. What should I do? 1. Please check your Spam/Junk folder. The email will be called "Your Gorgias Academy Login Code". 2. Try to log in/register again making ...
... limitations: in DM tickets that you've initiated, the customer needs to respond first so your messages aren't perceived as spam. If you do need to follow up with the customer with the second message, the only way would be directly from Instagram. When ...
AI Agent uses the instructions you provide in Guidance to understand how it should respond to specific scenarios with shoppers. Since AI Agent considers Guidance before any other knowledge source or action, it plays a big role in shaping the experience of shoppers. Review this article to understand how ...
You can use A/B testing with your Convert campaigns to compare how different versions of your campaigns perform with shoppers who visit your store. A/B testing allows you to take a data-driven approach to connecting with your customers. When you set up and run ...
