119 Results for "span"
Email integration FAQ
... reply to or close an email ticket in Gorgias, the email in your inbox will remain unread. What's the difference between a standalone address, alias, and a group/shared address? A standalone address is a single email you use to send, receive ...
Domain verification FAQ and troubleshooting
... hour verification period and your domains in Gorgias haven’t passed the verification check, verify the following: Ensure that there are no spaces at the beginning or end of the values you added to your DNS records. Some registrars are sensitive to these extra characters and they ...
Rules FAQs
... single Rule triggered? We don't send a single auto-reply more than once per 5 min per customer, to avoid spamming customers with the same message over and over again. How to make sure that my Rules are triggering only once? If you' ...
Manage Gorgias Voice integrations
... visit the following articles: Automatically record Gorgias Voice calls Enable call transcription for Gorgias Voice integrations Set up Voicemail for Gorgias Voice integrations Enable spam detection Delete a Voice integration When you delete a Voice integration, all Views and Rules it’s associated with will be deactivated ...
Create winning Convert campaigns
... the campaigns. For example, keep the message concise and clear, and use bold text and emojis in the message to make certain phrases stand out. Highlight phrases like FREE SHIPPING or 10% OFF to grab visitors' attention and incentivize them to engage with your campaign offers ...
Skills explained
Skills give you direct control over how AI Agent responds to incoming conversations. Gorgias classifies each conversation by intent — the type of request a shopper is making, like a return, a cancellation, or a missing item. A skill is a set of instructions for one or more ...
How metrics are calculated: AI & automation
AI & automation analytics track how effectively your AI Agent and automation features are handling customer interactions and driving revenue. When reviewing your automation performance, you can use this guide to understand each metric and how it’s calculated. Requirements Available on all Helpdesk plans with the AI ...
Switch from an email integration to email forwarding
The Gmail and Outlook365 integrations allow brands on the Basic or Pro helpdesk plan who send fewer than 500 emails each day to quickly connect an email address to Gorgias, and send and reply to customer emails. If you’ve noticed persistent email delivery issues, or your ...
