... keyword "test", the message that you receive from the customer needs to be exactly that. Any variation on that - adding a space, a dot, or a letter - won't trigger the Rule. Is not looks for a specific message that doesn' ...
... **-**-****." This obfuscation satisfies Requirement 3 of the Payment Card Industry’s Data Security Standard (PCI DSS), "Protecting stored cardholder data". In order to protect your privacy, we use unlisted public URLs for ...
... the third step of the setup wizard, you'll see five article suggestions that are AI-generated. Below, you can find standard e-commerce article templates that are not based on the information from your tickets. If you don't see AI-generated ...
... take up to 3 minutes for the disconnected number to become available and, once the number has become available, you can undergo the standard WhatsApp onboarding. 3rd-party WhatsApp integration (Zendesk's WhatsApp integration, 360dialog, Twilio, etc.) For numbers that have ...
... + Create phone number or port an existing number Open the Function dropdown menu to choose how you want to use the Voice integration Select Standard number to distribute calls to users or teams Select Interactive Voice Response (IVR) to manage and route incoming calls through a menu ...
This article explains domain verification if your Gorgias account is on Sendgrid. If you're not sure if you should follow these instructions, please check out this article. To proceed with verifying your domain, you will need to have admin access to both your Gorgias account and ...
Gorgias's phone provider Twilio mandates that all US and Canada-bound messages sent by toll-free SMS numbers are allowed only if they've passed the Toll-Free verification process. This information is then used to help identify the end business sending messages and ...
You can create custom HTTP widgets to show information from your custom HTTP integrations in the sidebar, under your customers' profiles. With custom action buttons and links, you can update data in another tool directly from inside Gorgias or navigate to a specific webpage from the widget ...
