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Create winning Convert campaigns

... the campaigns. For example, keep the message concise and clear, and use bold text and emojis in the message to make certain phrases stand out. Highlight phrases like FREE SHIPPING or 10% OFF to grab visitors' attention and incentivize them to engage with your campaign offers ...

Dynamic wait time

... than usual" for a high wait time. The waiting time won't be displayed on your Chat on mobile. Due to the limited space on smaller screens, it can be seen by clicking on the clock icon in the Chat launcher header. From your side You can ...

Audit log

... deleted - a ticket was permanently deleted (will also show the ticket ID that was lost when two tickets get merged) Ticket marked spam - a ticket was marked as Spam and moved to the Spam View Ticket merged - a ticket was merged with another ticket ( ...

Switch from an email integration to email forwarding

... We’ve listed instructions from some common email providers below: Microsoft 365 (make sure automatic forwarding is enabled in your anti-spam outbound policy) Outlook Gmail iCloud GoDaddy Zoho Step 4: Verify your domain To complete the setup, follow the steps to verify ...

Google Email FAQs

... my tickets missing from Gorgias? If you've connected your Gmail account to Gorgias using forwarding, emails that your provider marked as Spam won't be imported into Gorgias. My Gmail emails from different customers are all appearing in one thread We group messages like Gmail ...

Send and receive email from Gorgias using automatic forwarding

When you create a new Gorgias helpdesk, we automatically generate a base email address that you can use to send and receive mail from Gorgias. If you’d prefer to send email with your company’s email address while using Gorgias, you can connect your email ...

Instagram Direct Messages

The Instagram Direct messages channel lets you receive and reply to Instagram direct messages and story mentions from Gorgias. When a customer mentions you in an Instagram story or sends you a Direct Message via Instagram, a ticket will be created - it'll contain the latest message ...

Sendcloud

This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Lost parcel? Damaged delivery? Wrong address? Sendcloud automatically creates new Gorgias Tickets when parcel issues happen, so your ...