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Embed Help Center

... embed is only available for Shopify stores. The embed via HTML option requires more technical skill but allows more granular placement. Publishing it on a standalone domain and manually linking it is explained more here. Manage which pages your Help Center appears on You can manage which pages (and ...

Create a Help Center Contact Form

... on your website (for example https://.gorgias.help/contact) by embedding it somewhere via your website builder. Add a standalone Contact Form Check out our dedicated section for the standalone Contact Form. Limitations The free text field for the first name is limited to ...

Customer data & privacy

... **-**-****." This obfuscation satisfies Requirement 3 of the Payment Card Industry’s Data Security Standard (PCI DSS), "Protecting stored cardholder data". In order to protect your privacy, we use unlisted public URLs for ...

AI-Generated Help Center Articles

... the third step of the setup wizard, you'll see five article suggestions that are AI-generated. Below, you can find standard e-commerce article templates that are not based on the information from your tickets. If you don't see AI-generated ...

WhatsApp FAQs

... take up to 3 minutes for the disconnected number to become available and, once the number has become available, you can undergo the standard WhatsApp onboarding. 3rd-party WhatsApp integration (Zendesk's WhatsApp integration, 360dialog, Twilio, etc.) For numbers that have ...

Custom HTTP Widgets

... to be defined before executing the action. To update points data for a customer, the points field must be type integer (example). Standalone widgets This type of widget will allow the use of the custom actions mechanism without requiring any sort of integration or 3rd-party ...

Email integration FAQ

Connecting your email to Gorgias is a key step in setting up your helpdesk to support your customers. Whether you’ve added an email to your helpdesk with a direct Gmail or Outlook email integration, or with email forwarding, this FAQ provides answers to common questions about ...

Create winning Convert campaigns

Whether your goal is to educate customers, reduce cart abandonment, or increase average order value, having a clear strategy ensures your campaigns are targeted, impactful, and aligned with your business objectives. By following these best practices, you’ll be equipped to design campaigns ...