64 Results for "span"
Chat: Capture requests outside of business hours
... in the chat widget that ask them for relevant details like their email address and the reason for the support request. The phrasing of the standard offline capture prompts can be customized unless otherwise specified. Standard messageHow it’s usedCan be customized Leave a message and we will email ...
Outlook (Microsoft 365) Email FAQs
... its email service in two ways: As part of a package like Microsoft 365 (customizable domain like @gorgias.com). As a standalone product direct to consumers (domain will always be @outlook.com or @hotmail.com). This is accessed through either a browser ...
Embed Help Center
... embed is only available for Shopify stores. The embed via HTML option requires more technical skill but allows more granular placement. Publishing it on a standalone domain and manually linking it is explained more here. Manage which pages your Help Center appears on You can manage which pages (and ...
Create a Help Center Contact Form
... on your website (for example https://.gorgias.help/contact) by embedding it somewhere via your website builder. Add a standalone Contact Form Check out our dedicated section for the standalone Contact Form. Limitations The free text field for the first name is limited to ...
Other ticket management features
... last 12 months of ticket events are saved in the ticket. Gorgias does not keep record of events older than 12 months to comply with standard data retention policies. Print ticket Clicking on this option will redirect you to a new page in a new tab where you can print ...
Customer data & privacy
... **-**-****." This obfuscation satisfies Requirement 3 of the Payment Card Industry’s Data Security Standard (PCI DSS), "Protecting stored cardholder data". In order to protect your privacy, we use unlisted public URLs for ...
AI-Generated Help Center Articles
... the third step of the setup wizard, you'll see five article suggestions that are AI-generated. Below, you can find standard e-commerce article templates that are not based on the information from your tickets. If you don't see AI-generated ...
Create guidance to give AI Agent knowledge about your business
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent Can be used with Shopify stores connected to Gorgias Guidance is reference knowledge you write for AI Agent in your own words. Think of a guidance as an internal article AI Agent looks ...
