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Open the Chat automatically

... background. You can make the Chat open automatically on page load by adding the gs_open_chat parameter to your URL (notice the gs_ which stands for Gorgias). The resulting store URL is now www.my-store.com?gs_open_chat.

Customize Help Center appearance

... settings at any time, even after your Help Center is already published. Branding First, you can set your Brand name, add your Standard, White Logo, and Favicon (JPG or PNG). When it comes to logo size, the logo container has the following ...

Advanced Help Center customization

... own by clicking the Use custom header/footer toggles. By doing so, you're no longer using the existing header/footer standard features such as the navigation and social network links. The customization settings are done per language so it's possible to use a ...

Address Guard

... which leads to failed deliveries and upset customers. Inaccurate shipping addresses may result in returned shipments and expensive redelivery fees. Address Guard will verify, standardize, cleanse, and format address data for 240+ countries. With accurate customer data, you can better plan deliveries and boost your ...

Hive

... effortlessly automate their operations to manage freight, fulfillment, delivery, packaging, and returns. Operating seamlessly across Germany, France, Italy, Spain, and the UK, Hive’s expansive network of fulfillment centers means your products are always near your customers. Here’s ...

Email domain verification 101

... Reputation - the process enhances the credibility of the sender, contributes to a positive reputation, and reduces the risk of being flagged as spam. Compliance with Regulations - not complying with industry standards in terms of Domain Verification will affect the deliverability of emails, regardless of whether ...

Statistics 101

... be deleted, but their tickets will remain. Check out our dedicated article on this. When the new Email integration is set, how will Spam messages be counted? Imported spam emails are placed in the Spam ticket View and won't be counted in statistics. Spam tickets ...

Intro to AI Agent for Support

... it can reply with a relevant response, complete an action (like cancel an order), or close the ticket if it detects spam. If AI Agent cannot provide a response, it either asks for more information or hands-off the ticket to your human team ...