63 Results for "span"
Connect your AI assistant to the Gorgias MCP
... -compatible AI assistant app (for example, Claude, ChatGPT, Cursor, etc.) How it works Model Context Protocol is a standard that lets AI tools connect to external data sources. With the Gorgias MCP app, your AI tool can access your Gorgias data and ...
Chat: Capture requests outside of business hours
... in the chat widget that ask them for relevant details like their email address and the reason for the support request. The phrasing of the standard offline capture prompts can be customized unless otherwise specified. Standard messageHow it’s usedCan be customized Leave a message and we will email ...
Outlook (Microsoft 365) Email FAQs
... its email service in two ways: As part of a package like Microsoft 365 (customizable domain like @gorgias.com). As a standalone product direct to consumers (domain will always be @outlook.com or @hotmail.com). This is accessed through either a browser ...
Embed Help Center
... embed is only available for Shopify stores. The embed via HTML option requires more technical skill but allows more granular placement. Publishing it on a standalone domain and manually linking it is explained more here. Manage which pages your Help Center appears on You can manage which pages (and ...
Create a Help Center Contact Form
... they'll be taken to a new page where they can submit a form. Add the form to your store You can add the standalone Contact Form to your store in 2 ways, and you need to log into your website builder (Shopify, BigCommerce, Magento ...
Other ticket management features
Click the three dots icon in the ticket header to find the following options: Merge ticket Mark as unread Show all events Print ticket Mark as spam Move to trash Merge ticket You can merge tickets about the same issue from the same customer to keep the conversation flow ...
Customer data & privacy
Your clients may enter sensitive information like credit card numbers or social security numbers into their messages - when these messages come into Gorgias, this information is automatically obfuscated/scrambled so your agents don't have access to it. Obfuscation of sensitive information Before a new message ...
AI-Generated Help Center Articles
Creating a comprehensive Help Center can only take a few minutes with AI-generated article suggestions. AI studies interactions in your Helpdesk and suggests articles to answer your customers' most frequent questions, based on real ticket data. This way you can provide a centralized resource of answers ...
