57 Results for "span"
Add Shopify metafields to Gorgias
... Shopify Shopify metafields allow you to store information about your products, orders, and customers beyond what's captured by Shopify’s standard fields. For example, you might use metafields to keep notes on a customer’s delivery preferences, or the package dimensions from ...
Outlook (Microsoft 365) Email FAQs
... its email service in two ways: As part of a package like Microsoft 365 (customizable domain like @gorgias.com). As a standalone product direct to consumers (domain will always be @outlook.com or @hotmail.com). This is accessed through either a browser ...
Embed Help Center
... embed is only available for Shopify stores. The embed via HTML option requires more technical skill but allows more granular placement. Publishing it on a standalone domain and manually linking it is explained more here. Manage which pages your Help Center appears on You can manage which pages (and ...
Create a Help Center Contact Form
... on your website (for example https://.gorgias.help/contact) by embedding it somewhere via your website builder. Add a standalone Contact Form Check out our dedicated section for the standalone Contact Form. Limitations The free text field for the first name is limited to ...
Gorgias rule builder variables and conditions
... is changed, including: Ticket created, deleted, or removed from Trash Opened or closed Snoozed Assigned or unassigned Marked or unmarked as spam Tag added or removed Message sent or received Subject updated Customer updated Note: this trigger does not fire on changes to message intents ...
Customer data & privacy
Your clients may enter sensitive information like credit card numbers or social security numbers into their messages - when these messages come into Gorgias, this information is automatically obfuscated/scrambled so your agents don't have access to it. Obfuscation of sensitive information Before a new message ...
AI-Generated Help Center Articles
Creating a comprehensive Help Center can only take a few minutes with AI-generated article suggestions. AI studies interactions in your Helpdesk and suggests articles to answer your customers' most frequent questions, based on real ticket data. This way you can provide a centralized resource of answers ...
WhatsApp FAQs
Is WhatsApp free for Gorgias customers? All Gorgias customers can add WhatsApp as a new channel to their helpdesk for free. WhatsApp tickets are that you reply to from your helpdesk are counted as billable tickets and counted toward your ticket usage. Usage costs are incurred through WhatsApp, ...
