109 Results for "span"
SLA Best Practices
SLA (Service Level Agreement) is a formalized internal policy/agreement that outlines the expected level of service provided to customers. It specifies the performance standards and service commitments that the teams must meet. These agreements are critical for managing customer expectations and ensuring high customer satisfaction. However ...
WAX
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. WAX, which stands for WhatsApp Xperience, is a WhatsApp marketing automation platform based in France. Their user-friendly app ...
Other ticket management features
... the new tab - to use this functionality, please allow pop-ups from gorgias.com on Chrome or your Safari browser. Mark as spam This will move the ticket in question to your Spam view in Gorgias. If the sender gets back to you on that same thread ...
Subject line Rules for the Help Center Contact Form
You can customize Help Center Contact Form subject lines and create Rules to auto-tag and auto-assign certain tickets based on the customized subject lines. If you are looking for Rules for your Standalone Contact Form check our article with examples. Here's an example of ...
Test how AI Agent responds to customer questions
Once you’ve set up AI Agent with knowledge from your Help Center or website, created Guidance and enabled Actions, you can use the test environment to try out AI Agent. The test environment is a controlled space where you can simulate real interactions — including asking questions ...
Verify your domain to send email from Gorgias
To send email from Gorgias using an external email address, first connect an external email address, then follow the steps in this article to verify your email domain. Verifying your domain reduces bounce rates, prevents emails from landing in Spam, and ensures your email address is ...
Formspree
... Collect submissions and create tickets in your support helpdesk, including the contact name, email, and other data that you consider important. Fight spam with Formshield, our machine-learning-based spam filter that's battle-tested on millions of submissions. Send notifications via ...
Agent Performance report
You can use the Agents performance report to evaluate the effectiveness of your agents over a specific period of time. By comparing detailed performance metrics for each individual agent, team leaders can distribute work more efficiently and identify areas where team members can improve. In the report, you ...
