55 Results for "span"
Advanced Help Center customization
... own by clicking the Use custom header/footer toggles. By doing so, you're no longer using the existing header/footer standard features such as the navigation and social network links. The customization settings are done per language so it's possible to use a ...
Address Guard
... which leads to failed deliveries and upset customers. Inaccurate shipping addresses may result in returned shipments and expensive redelivery fees. Address Guard will verify, standardize, cleanse, and format address data for 240+ countries. With accurate customer data, you can better plan deliveries and boost your ...
ShipAid
... delayed packages. Their user-friendly platform simplifies the management of shipment issues, enhancing both customer satisfaction and your bottom line. Minimize losses and stand out with a seamless, customizable experience that enhances customer satisfaction. With ShipAid you can: Boost Revenue: Keep the protection fees you ...
Use Ticket Fields in Rules
... Fields as Actions You can create a Rule that automatically sets Ticket Fields based on a series of conditions. This type of Rule can help standardize the Ticket Fields used on each ticket, which can improve your helpdesk’s organization and reporting. From your helpdesk, click the ...
View an audit log of changes to your account
... in the audit log for up to the past 12 months. Gorgias does not keep a record of events beyond 12 months to comply with standard data retention policies. All events All events listed will show a time and date when the event occurred, as well as the name ...
Set SLA policies in Gorgias
... customers. When introducing an SLA, be sure to communicate these policies to your team members, so they understand the service commitments and performance standards they’re expected to meet. A realistic, achievable SLA can positively impact a team’s work ethic, so it’ ...
Score AI
... customer satisfaction and loyalty. Integration benefits Automatically audit 100% of Gorgias tickets with AI scorecards, eliminating manual sampling bottlenecks while ensuring consistent quality standards across all channels. Accelerate agent ramp time by 60% through personalized AI feedback and realistic roleplay scenarios based on actual performance data from ...
Add Shopify metafields to Gorgias
You can bring context from Shopify into Gorgias by importing your most relevant metafields into your helpdesk. Once imported, metadata will appear in customer profiles and the Shopify widget in your ticket sidebar. You can use metafields as a variable in macro reply text, and in rules. Note ...
