This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. WAX, which stands for WhatsApp Xperience, is a WhatsApp marketing automation platform based in France. Their user-friendly app ...
... the new tab - to use this functionality, please allow pop-ups from gorgias.com on Chrome or your Safari browser. Mark as spam This will move the ticket in question to your Spam view in Gorgias. If the sender gets back to you on that same thread ...
You can customize Help Center Contact Form subject lines and create Rules to auto-tag and auto-assign certain tickets based on the customized subject lines. If you are looking for Rules for your Standalone Contact Form check our article with examples. Here's an example of ...
Once you’ve set up AI Agent with knowledge from your Help Center or website, created Guidance and enabled Actions, you can use the test environment to try out AI Agent. The test environment is a controlled space where you can simulate real interactions — including asking questions ...
... Collect submissions and create tickets in your support helpdesk, including the contact name, email, and other data that you consider important. Fight spam with Formshield, our machine-learning-based spam filter that's battle-tested on millions of submissions. Send notifications via ...
... team leaders can distribute work more efficiently and identify areas where team members can improve. In the report, you’ll find industry-standard metrics for customer support, including satisfaction scores, first response time, resolution time, ticket handle time, message sent, one ...
... proceeding doesn't affect Toll-Free SMS numbers - they're required to do their own Toll-Free verification. A2P 10DLC stands for Application-to-Person (A2P) type messaging via Standard 10-digit long code (10DLC) phone numbers. It ...
... something available in the customer sidebar to the right. If the information isn't available, the variable will be replaced with a blank space. Types of variables Ticket variables Ticket channel {{ticket.channel}} Ticket subject {{ticket.subject}} Message body { ...
