137 Results for "span"
Create rules to take automatic actions on tickets
... can use them to tag incoming tickets, send auto-replies to common questions, assign tickets to the right team, automatically close spam tickets, and more. Create a rule You can create up to 70 rules, and when active, they apply across all stores ...
Replace email links with Contact Form
... links will revert to the original mail-to link. How does this reduce spam? Spam is frequently sent by bot crawls that scan websites for email addresses to add to the spam list. By redirecting your emails to Contact Forms, this type of spam will be prevented.
Default Tags
There are some default Tags present in every Gorgias account for convenience - these are Tags that are usually the industry standard and used by almost every business. Here are the default Gorgias Tags: already-shipped auto-close auto-reply cancel order cancel/refund change ...
Order Management and Flows in Contact Form
If you're a Gorgias Automate subscriber, you'll have the option to enable the Order Management and Flows on your standalone Contact Form. That way you can deflect some of tickets and enable your customers to self-serve. If the shoppers couldn't find ...
Macros: Create and manage macros
Macros enable your agents to respond to customers and take actions on tickets in a single click. You can create macros that populate custom, standardized responses into the message composer, and take actions on tickets when applied. If you connected a Shopify store to Gorgias, macros can ...
Other ticket management features
... below. Marking a ticket as spam doesn't prevent a customer from contacting you. New tickets created by customers who were previously marked as spam will appear as normal in your helpdesk. Manually adding a spam tag to your ticket won't mark it as spam. Move to ...
WAX
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. WAX, which stands for WhatsApp Xperience, is a WhatsApp marketing automation platform based in France. Their user-friendly app ...
Subject line Rules for the Help Center Contact Form
You can customize Help Center Contact Form subject lines and create Rules to auto-tag and auto-assign certain tickets based on the customized subject lines. If you are looking for Rules for your Standalone Contact Form check our article with examples. Here's an example of ...
