209 Results for "tags"
Shopney
... HTTP integration page in Gorgias and, once a message is sent in Shopney, the ticket will automatically be created in Gorgias too. The Tag Shopney-mobile is automatically added to tickets coming from Shopney so you can group them in a separate View or create Rules to ...
Thank you AI GPT
... top right corner Authorize the app! After authorization, an HTTP integration is automatically created: The app will automatically close any tickets containing only thank you messages that need no agent attention, and add the solved_by_thankyou_app tag for tracking purposes:
Amplify.ai
... your API key separately and, if possible, via different communication channels. Amplify.ai will start creating tickets in Gorgias when user intent customer support is detected by our AI engine. The tickets created in Gorgias will have the user’s email address and an Amplify.ai Tag.
Textline
... sent to Gorgias. All Textline messages show up as messages sent via SMS in Gorgias, and the tickets will have a ‘Textline’ tag, as well as a tag related to the phone number in question: Contact names from Gorgias will sync into Textline whenever they ...
Synctrack Returns
... teams respond faster without switching apps. Stay on-brand with Gorgias Macros to send personalized, pre-made Synctrack responses while auto-tagging return tickets for easier tracking and management. Let customers start returns via the Synctrack portal while agents create returns faster with pre-filled ...
Instagram Mentions
... an Instagram comment. Limitations The Instagram API presents some known limitations, which means that comments on photos that your account (page) was tagged or if your account is tagged in general, won't be pulled into Gorgias for now. Tickets won't be created ...
Shipped AI
... bot) and tag the conversation with the shipped-ai-intercepted Tag. When a Chat conversation is resolved, the ticket will be tagged with shipped-ai-resolved. If a conversation is escalated to a live agent, it'll be tagged with shipped- ...
Attentive SMS Marketing
... if you have Rules set up to auto-respond to emails, remember to include a filter to exclude any tickets with the Attentive Tag. FAQs What is Support Confirmation? Support confirmation filters incoming SMS replies from customers by asking them to confirm they wish to be connected ...
