209 Results for "tags"
WhatsApp 101
... accounts and phone numbers to a single Gorgias account. Answer inbound messages by using custom answers or Macros, or by using Rules and apply Tags. Gorgias matches the phone number from the WhatsApp message received to the right customer which allows having the full customer context right next to ...
Control which products Shopping Assistant recommends
... , click Set up. If you've done this before, click Edit instead. Click Select products to promote individual products, or use tags, vendors, or collections to promote a category. Select the products, tags, vendors, or collections you want to promote. Click ...
Fini AI
... notes created in the tickets. This is also enabled under Delpoy → Gorgias: A ticket example of the Fini AI responses along with the corresponding tags: Fini AI Tagging Fini AI models use the tags in Gorgias + additional tags that Fini creates at the time of integration such ...
Extend
... , with information about the claim as well as a button that leads Agents directly to the claim details in Extend. A number of Extend Tags will automatically be created in your Gorgias account as well once Extend is integrated. They can easily be leveraged with Rules and Views. Finally ...
Daasity Analytics
... to analyze it alongside their Sales, Marketing, Operations, and Returns data. Track metrics around Customer Service Performance like Ticket volume, Ticket Tags and text, Customers associated with the tickets, Satisfaction Survey Data, and Reply and Resolution times. Steps 1. In your Daasity Analytics ...
Address Guard
... changes were made for effective follow-up. View the real-time status of an order’s shipping address validation status including related Tags. Give your CS team an effective means of communicating issues with your customers and be notified as soon as those address updates are completed ...
Drill-down
If you want to find out why a metric has a certain value, you can see the tickets that were used in computing. The drill-down feature is available for all metrics in the Support Performance Overview. The numbers will turn blue on hover. How it works When ...
Gorgias Convert 101
Convert is an add-on product that enables ecommerce brands to elevate their customer experience by easily launching onsite campaigns to increase website conversion rates. If you're a chat user, you already have access to Convert and can launch free Light Campaigns. By subscribing, you ...
