How to enable browser notifications?

Updated 2 months ago by Romain Lapeyre

When there's a new message on a chat or messenger ticket, you can receive a browser notification. They are helpful to make sure that you respond to customers as soon as they start chatting with you.

Browser notifications show up on the top right of your screen, and look like this:

https://files.helpdocs.io/eQ5bRgGfSN/other/1570731919014/bitma.png

How to enable browser notifications Chrome?

  1. Open Gorgias in your browser
  2. Click on the lock icon
    https://files.helpdocs.io/eQ5bRgGfSN/other/1570732002736/my-tickets.png
  3. In the dropdown, click on Site Settings
    https://files.helpdocs.io/eQ5bRgGfSN/other/1570732043466/image.png
  4. This opens a new page. Click on the Notifications permission, and click Allow.
    https://files.helpdocs.io/eQ5bRgGfSN/other/1570732087607/image.png

You're all set! You'll now receive browser notifications.

Browser notifications trigger for Instagram Direct Messaging tickets as well.

How to enable browser notifications in Safari?

  1. Open Gorgias dashboard in Safari
  2. Right-click on the URL address bar.
  3. Click Settings for this Website
  4. Then in the Auto-play settings drop-down list select Allow All Auto-Play.

And you're all set!


What do you think? Yay or Nay?