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Instagram Direct Messages FAQs

... using an Instagram Business account Instagram does not currently allow connecting Instagram accounts that aren't Business accounts. You will need to create an Instagram Business account to use this Integration. The error message says you do not have the necessary permissions to access Instagram direct messages If you ...

Instagram Mentions

Every time one of your customers mentions you on Instagram, Gorgias will create a Ticket for you to handle this interaction without leaving the helpdesk. Steps To activate this feature, simply go to the Settings page of your Facebook Integration and check the box that says Enable Instagram ...

Instagram Ad Comments

... includes both Instagram Comment and Instagram Ad Comment channels. 4. Click on Update View to save your changes. Limitations Due to some limitations of the Instagram Marketing API: When it comes to Instagram ad comments specifically, we can only pull in top-level comments for now. Thread ...

Instagram Direct Messages

... you've tried all these steps and your Instagram page is still not connected, please review the connection between your Facebook page and Instagram account. Respond to Instagram Comments via Direct Message You can privately respond to an Instagram comment, which will create a new Instagram Direct ...

Instagram Comments

The Instagram channel lets you connect your Instagram account to your helpdesk and allows you to receive and reply to comments left on your Instagram posts, ads, and direct messages. Your Instagram account needs to be a business account and it needs to be connected to the integrated ...

Connect your Facebook and Instagram

You can add one or multiple pages to Gorgias and manage these social conversations right from your helpdesk. For the connected Facebook and Instagram pages, we will create a ticket in Gorgias whenever your customer posts on your wall, comments on one of your posts, or sends ...

Troubleshooting issues with your Facebook and Instagram integration

Here you will find solutions for the most common issues reported for the Facebook integration. But first, please refer to this article to make sure that you've arranged the necessary access already and that this didn't cause the issue in the first place. Facebook comments ...

Gatsby

This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Gatsby manages a high-volume ambassador program with automation: Automate, integrate, and supercharge your influencer and ambassador communities ...