... is an AI-powered customer engagement platform helping merchants achieve better ROI using various marketing automation tools built for channels such as Facebook, Instagram, SMS, Facebook Messenger, etc. Customers interacting with the brand using Facebook Messenger might ask for customer support - Amplify.ai will ...
When there's a new message on any Chat-type channel (Chat, Instagram DMs, Messenger, etc.), and when you're assigned a ticket, you can receive a browser notification - they help make sure you respond to customers as soon ...
When you want to get a clear overview of your ticket volume based on the different communication channels such as Facebook Messenger, Instagram Comments, Email, Chat, etc., this is the section you will want to dive into. You'll also have links to the ...
Overview of Gorgias Gorgias is the leading helpdesk solution for eCommerce brands. We enable thousands of merchants to manage all their customer service - Facebook & Instagram, emails, chat, Voice & SMS - in a unified platform integrated with Shopify, BigCommerce, and Magento. Developed with ...
Gorgias (pronounced "gorgeous") is a customer support platform built for e-commerce companies. Connect all of your customer service channels: Email, Chat, Voice, Messenger, Facebook, Instagram, and SMS, and manage all of them from inside one Gorgias ...
... the first engagement platform with 15+ social and comms channels built-in. It integrates with 15+ social channels such as Email, Instagram, WhatsApp, TikTok, Discord, Yelp, and more. The Omni app merely redirects users to the designated channels shown in the ...
... or equal to 3 stars, and provide additional information including order ID, product SKU, and how many followers the customer has on Instagram. Once the support ticket is closed, an automatic email is sent offering the option to revise the review. With Reviews.io, you ...
... to clutter your Views with comments that don't require your attention. Rule setup This rule will look for the tickets generated by your Instagram page, but only the ones where customers simply tagged each other without having any sort of comment or query for you to handle ...
