I still can't turn on Instagram Direct Messages. What should I do?There are a number of reasons you may not have access to Instagram direct messages, despite meeting the follower count requirements.Issue 1: Error messages falsely states that the acco
You can now get your Instagram page customer's mentions into Gorgias!How it worksEvery time when some of your customers mention you on Instagram, Gorgias will create a ticket for you to handle this interaction without leaving the helpdesk.Setup instr
Instagram advertising is a method of posting sponsored content on the Instagram platform to reach a larger and more targeted audience. This is often utilized to grow brand exposure, website traffic, generate new leads, etc. We do recognize this and w
The Instagram Direct Message channel lets you receive and reply to Instagram direct messages and story mentions from within Gorgias.Please bear in mind Instagram direct messaging is only available on non-legacy plans. If you have a legacy plan, you c
Since Instagram is highly used, we made sure that you can assist your customers when they are communicating with you through comments.How it worksThe Instagram channel lets you connect your Instagram account to your Gorgias dashboard and makes it pos
Connecting your Facebook and Instagram business pages is just a couple of clicks away! You can add one or multiple pages to Gorgias and manage these social conversations right from your helpdesk.How it worksFor the connected Facebook and Instagram pa
Here you will find solutions for the most common issues reported for the Facebook integration. But first, please refer to this article to make sure that you've arranged the necessary access already and that this didn't cause the issue in the first pl
Gatsby identifies influencers among your brand's (Gorgias account's) customer base. It tracks Instagram's mention activity and engagement for the brand, and passes these insights to Gorgias.Integration benefitsWith the Gorgias-Gatsby integration, cli
