SPF and DKIM are the main sources used for setting up domain verification for email forwarding integrations. You might also want to use it for Gmail as fallback, or if “Enable sending emails with Gmail” is disabled, and Outlook fallback too if you no

To send email from Gorgias using an external email address, first <a href="https://docs.gorgias.com/en-US/automatically-forward-emails-to-gorgias-from-an-external-address-1656317">connect an external email address</a>, then follow the steps in this article to verify your email domain. Verifying your domain proves that emails from that domain are safe, reliable, and meet standard authentication requirements set by email delivery systems. Proper domain verification also helps to ensure that emails sent from Gorgias can be reliably delivered to your customers.&#xA0;<h3 id="requirements"><hr>Requirements</h3><ul><li>Only <a href="https://docs.gorgias.com/en-US/user-permissions-196938">Admins</a> can access the domain verification values in Gorgias</li><li>You&#x2019;ll need to be an Administrator in your Domain Registrar to update your DNS records</li></ul><div class="note-callout">Note: Before you start, make sure you&#x2019;ve either <a href="https://docs.gorgias.com/en-US/automatically-forward-emails-to-gorgias-from-an-external-address-1656317">set up an email for automatic forwarding</a> (all plans) or <a href="https://docs.gorgias.com/en-US/connect-gmail-to-your-gorgias-inbox-275037">connected a direct email integration</a> (Basic and Pro plans) to connect your email address to Gorgias.</div><hr> <h2 id="verify-your-domain">Verify your domain</h2>Before delivering your email, Email Service Providers (like Google or Microsoft) verify that emails sent to their customers meet minimum email authentication requirements to minimize phishing and ransomware attacks. When an email doesn&#x2019;t meet these requirements, it can take longer to reach the recipient, be sent to the recipient&apos;s Spam/Junk folder, or can be rejected entirely &#x2014; also known as a bounce. In order to meet these requirements, email addresses with custom domains that are connected to Gorgias need to be verified by adding the following records to your Domain Registrar&#x2019;s DNS settings:<ul><li>DKIM Records These records specify how recipients&apos; mail servers can check that emails sent from the domain are safe. Gorgias provides two CNAME*&#xA0;values for DKIM so that the security keys can be rotated without downtime. You&#x2019;ll want to create separate records for each value in your DNS settings.</li><li>Custom Return Path This is where Email Service Providers send delivery failure notifications if your email bounces. Gorgias provides a CNAME for Custom Return Path so that, when added to your DNS settings, Gorgias is authorized to manage email bounces on behalf of your domain.</li><li>DMARC Records&#xA0; If your DKIM checks fail, the DMARC record specifies what to do. Gorgias provides a TXT&#xA0;record (<a href="https://docs.gorgias.com/en-US/verify-your-domain-to-send-email-from-gorgias-81757#create-a-dmarc-record-in-your-domain-registrar">below</a>) for you to add to your DNS settings.</li></ul>*Some customers might have TXT values in Gorgias instead of CNAME. If you see TXT values in Gorgias that start with <code>k=rsa</code> and <code>v=spf</code> , skip ahead to&#xA0;<a href="https://docs.gorgias.com/en-US/verify-your-domain-to-send-email-from-gorgias-81757#create-spf-and-dkim-records-in-your-domain-registrar">Create SPF and DKIM records in Gorgias</a>. If you&#x2019;d like more information, you can <a href="mailto:support@gorgias.com">contact our support team</a>.You&#x2019;ll be prompted to verify your domain when you connect an email to Gorgias. Each email address you connect will be listed with its verification status on the Emails page.If you connected your email address to Gorgias with <a href="https://docs.gorgias.com/en-US/automatically-forward-emails-to-gorgias-from-an-external-address-1656317">automatic email forwarding</a>, verifying your domain is required before you&#x2019;ll be able to send email from Gorgias. &#xA0;If you connected your email address with a <a href="https://docs.gorgias.com/en-US/connect-gmail-to-your-gorgias-inbox-275037" target="_self">direct email integration</a> and you use a custom domain, verifying your domain&#xA0;is strongly recommended, as unverified domains are more susceptible to delivery failures. <h3 id="create-records-in-your-domain-registrar">Create records in your Domain Registrar</h3>Gorgias provides CNAME values for you to <a href="https://docs.gorgias.com/en-US/verify-your-domain-to-send-email-from-gorgias-81757#add-values-to-common-domain-registrars">create DKIM records in your DNS settings</a>. When you have a DKIM record in your DNS settings, your email recipient&apos;s mail server is able to check the DKIM signature in the email header against the key from your DNS to make sure the email is really from you and hasn&#x2019;t been changed.<ol><li>From your helpdesk, click the Settings icon in the bottom-left corner.</li><li>In the menu, locate Channels, then select Email.</li><li>Select an email address from the list, then click Verify Domain.</li><li>In a separate browser tab, sign into your Domain Registrar dashboard and navigate to the DNS settings for the domain that matches the one you selected in Gorgias.</li><li>Create a CNAME record in your <a href="https://docs.gorgias.com/en-US/verify-your-domain-to-send-email-from-gorgias-81757#add-values-to-common-domain-registrars">DNS settings</a>, then add <code id="isPasted">gor._domainkey</code>&#xA0;as the Host/Name/Record Name, and paste the Value&#xA0;string from Gorgias into the Value field in the record.</li><li>Create a second CNAME record in your <a href="https://docs.gorgias.com/en-US/verify-your-domain-to-send-email-from-gorgias-81757#add-values-to-common-domain-registrars">DNS settings</a>, then add <code>gor2._domainkey</code>&#xA0;as the Host/Name/Record Name, and paste the Value&#xA0;string from Gorgias into the Value field in the record.</li><li>Create a third CNAME record in your <a href="https://docs.gorgias.com/en-US/verify-your-domain-to-send-email-from-gorgias-81757#add-values-to-common-domain-registrars">DNS settings</a>, then add em8299&#xA0;as the Host/Name/Record Name, and paste the Value&#xA0;string from Gorgias into the Value field in the record.</li><li>Once you&#x2019;ve saved the values from Gorgias as DNS records in your Domain Registrar, return to Gorgias and click Check Status.</li></ol><div class="note-callout">Note: Once the records have been created in your DNS settings, it can take up to 72 hours to finalize the verification. If your email address in Gorgias doesn&#x2019;t say Verified, wait 72 hours before making any changes to the values in your registrar.</div><h3 id> </h3><h3 id="create-spf-and-dkim-records-in-your-domain-registrar">Create SPF and DKIM records in your Domain Registrar</h3>If you have only CNAME values in Gorgias, you can ignore the steps below. If you have TXT values that start with <code>k=rsa;</code> and <code>v=spf</code>, you&apos;ll need to <a href="https://docs.gorgias.com/en-US/verify-your-domain-to-send-email-from-gorgias-81757#add-values-to-common-domain-registrars">add them to records in your DNS settings</a>.<ol><li>From your helpdesk, click the Settings icon in the bottom-left corner.</li><li>In the menu, locate Channels, then select Email.</li><li>Select an email address from the list, then click Verify Domain.</li><li>In a separate browser tab, sign into your Domain Registrar dashboard and navigate to the DNS settings for the domain that matches the one you selected in Gorgias.</li><li>Create a TXT record in your <a href="https://docs.gorgias.com/en-US/verify-your-domain-to-send-email-from-gorgias-81757#add-values-to-common-domain-registrars">DNS settings</a>, then add <code>@</code>&#xA0;as the Host/Name/Record Name, and paste the entire Value&#xA0;string that starts with <code>v=spf</code>... from Gorgias into the Value field in the record. This is your SPF record.</li><li>Create a second TXT record in your <a href="https://docs.gorgias.com/en-US/verify-your-domain-to-send-email-from-gorgias-81757#add-values-to-common-domain-registrars">DNS settings</a>, then paste the Host value from Gorgias that starts with <code id="isPasted">pic_domain</code>... as the Host/Name/Record Name&#xA0;in the record, and paste the Value&#xA0;string that starts with <code id="isPasted">k=rsa;&#xA0;</code>from Gorgias into the Value field in the record. This is your DKIM record.</li><li>Once you&#x2019;ve saved the values from Gorgias as DNS records in your Domain Registrar, return to Gorgias and click&#xA0;Check Status. </li></ol><h3 id="create-a-dmarc-record-in-your-domain-registrar">Create a DMARC record in your Domain Registrar</h3>DMARC records tell a recipient&apos;s mail server how to handle emails that fail authentication checks, and can send you reports about who is sending mail from your domain. If you send a high volume of email, adding a DMARC record to your DNS settings in addition to DKIM records increases your compliance with email authentication requirements, and helps to improve your email deliverability.Before you add a DMARC record, ensure that the records you added from the previous section are live. This can take up to 72 hours, and you can use a tool like <a href="https://mxtoolbox.com/dkim.aspx">MXToolbox DKIM Lookup</a> to validate DKIM records. Use <a href="https://mxtoolbox.com/spf.aspx">MXToolBox SPF Lookup</a> if you need to validate an SPF record.<h4 id="dmarc-values">DMARC values</h4>When adding a DMARC record to your DNS records, use the following values, replacing <code>example.com</code> with your domain name, and the <code>rua=mailto:</code> address with the email address that should receive the aggregated report of quarantined or rejected emails.<table><tbody><tr><td>Host/Name</td><td>_dmarc.example.com</td></tr><tr><td>Type</td><td>TXT</td></tr><tr><td>Value</td><td>v=DMARC1; p=quarantine; rua=mailto:dmarc-reports@example.com</td></tr></tbody></table>If you have an existing DMARC record for your domain, ensure that the policy (the <code>p</code> value) is set to either <code>p=quarantine</code> or <code>p=reject</code>:<ul><li>Treat as suspicious - <code id="isPasted">p=quarantine</code> When authentication fails, the recipient&apos;s server will mark the email as suspicious, and will take an action like sending it to their spam/junk folder or flagging it in their inbox. The email may still end up in the recipient&apos;s inbox if their own filtering logic overrides DMARC.&#xA0; This policy can protect recipients from spoofed emails from your domain, while minimizing the loss of legitimate mail.</li><li>Full enforcement - <code id="isPasted">p=reject</code> When authentication fails, the recipient&apos;s server will reject the email and it will not be delivered. This policy prevents spoofing of your domain entirely.</li></ul><div class="note-callout">Tip: You can validate your DMARC record by using the <a href="https://mxtoolbox.com/dmarc.aspx">MXToolbox DMARC Check</a> tool.</div> <h3 id="add-values-to-common-domain-registrars">Add values to common Domain Registrars</h3>If you&#x2019;re having trouble adding values to or creating DNS records, it&#x2019;s best to reach out to your Domain Registrar for support. Below, you&#x2019;ll find documentation about managing DNS settings from a few common Domain Registrars:<ul><li><a href="https://www.bluehost.com/help/article/dns-management-add-edit-or-delete-dns-entries">Bluehost</a></li><li><a href="https://help.dreamhost.com/hc/en-us/articles/215035818-Locating-your-DreamHost-email-DNS-records">DreamHost</a></li><li><a href="https://www.godaddy.com/en-ca/help/manage-dns-records-680">GoDaddy</a></li><li><a href="https://www.hostinger.com/support/1583249-how-to-manage-dns-records-at-hostinger/">Hostinger</a></li><li><a href="https://www.ionos.com/help/domains/dns-settings/">1&amp;1 IONOS</a></li><li><a href="https://www.name.com/support/articles/206127137-adding-dns-records-and-templates">Name.com</a></li><li><a href="https://www.namecheap.com/support/knowledgebase/article.aspx/10377/2208/how-to-connect-a-domain-to-sendgrid/">Namecheap</a></li><li><a href="https://help.shopify.com/en/manual/domains/managing-domains/edit-dns-settings">Shopify</a></li><li><a href="https://support.squarespace.com/hc/en-us/articles/360002101888-Adding-DNS-records-to-your-domain?platform=v6#toc-txt-records">Squarespace</a></li></ul> <h2 id="single-sender-verification">Single Sender Verification&#xA0;</h2>If you used the the <a href="https://docs.gorgias.com/en-US/connect-gmail-to-your-gorgias-inbox-275037" id="isPasted">direct email integration</a> to connect a generic email domain (ex: @gmail.com, @outlook.com) to Gorgias, you can use single sender verification to test your email connection with Gorgias. Verifying your email address using single sender verification will not allow Gorgias to use our Email Service Provider as a backup method, and does not meet authentication requirements for email delivery, which could result in your emails failing to reach your customers.<ol><li>From your helpdesk, click the Settings icon in the bottom-left corner.</li><li>In the menu, locate Channels, then select Email.&#xA0;</li><li>Select an email address from the list, then go to the Outbound Verification tab.</li><li>Click Verify Single Sender.</li><li>Enter your company details - this will trigger a verification email to your address.</li></ol>Once completed, the integration will display a green Verified status. Records need to be verified, before you can use your email integration for replies from your helpdesk.

Verify your domain to send email from Gorgias

If you’re in the process of verifying your email domain and find yourself stuck, read on for frequently asked questions and troubleshooting tips. Yes. Every third-party app that you use has its own set of records that need to be added to your Domain

If you&#x2019;re in the process of <a href="https://docs.gorgias.com/en-US/email-domain-verification-101-81757">verifying your email domain</a> and find yourself stuck, read on for frequently asked questions and troubleshooting tips.<h2 id="faq">FAQ</h2><details style="margin: 1em 0 0.5em 0;"><summary style="display: list-item;"><h4 style="display: inline; margin: 0;" id="i-already-verified-my-email-in-another-3rd-party-app-klaviyo-omnisend-etc-do-i-need-to-do-it-in-gorgias">I already verified my email in another 3rd party app (Klaviyo, Omnisend, etc). Do I need to do it in Gorgias?</h4></summary>Yes. Every third-party app that you use has its own set of records that need to be added to your Domain Registrar&#x2019;s DNS. Verifying your domain gives the app permission to send emails on your behalf and ensures reliable email delivery, so you&#x2019;ll want to verify your domain in any app that sends email for you, including Gorgias.</details><details style="margin: 1em 0 0.5em 0;"><summary style="display: list-item;"><h4 style="display: inline; margin: 0;" id="i-use-the-direct-email-integration-and-i-dont-send-more-than-5000-emails-per-day-do-i-still-need-to-verify-the-domain">I use the direct email integration and I don&apos;t send more than 5,000 emails per day. Do I still need to verify the domain?</h4></summary>We strongly recommend it. Verifying your domain improves your email deliverability, and ensures you&#x2019;re meeting Email Service Providers (like Google and Microsoft) authentication requirements.In the event that an email fails to send, Gorgias can use our Email Service Providers as a fallback method when your domain is verified. This helps to ensure emails reach your customers, and happens automatically &#x2014; no additional action is required from you to resend the email.</details><details style="margin: 1em 0 0.5em 0;"><summary style="display: list-item;"><h4 style="display: inline; margin: 0;" id="i-verified-my-email-with-single-sender-verification-is-that-enough">I verified my email with Single Sender Verification. Is that enough?</h4></summary>Single Sender Verification should only be used to test an email address you connected using either the Gmail or Outlook integration. To meet email authentication requirements, your email needs to be verified on a domain level. If you&#x2019;ve only verified using Single Sender Verification, you&#x2019;re more likely to experience email delivery issues. We recommend following the instructions to verify your domain, whenever possible.</details><details style="margin: 1em 0 0.5em 0;"><summary style="display: list-item;"><h4 style="display: inline; margin: 0;" id="i-have-multiple-email-addresses-do-i-need-to-verify-all-of-them">I have multiple email addresses. Do I need to verify all of them?</h4></summary>Email addresses are verified at the domain level. If you have multiple email addresses with a matching domain (for example, support@acme.com, sales@acme.com), you&#x2019;ll only need to verify one, and the others will be automatically verified.If your email addresses end differently (for example, support@acme.com, support@acmeworldwide.com, support@acme.com.au), then you&#x2019;ll need to verify each domain.</details> <h2 id="troubleshooting">Troubleshooting</h2><details style="margin: 1em 0 0.5em 0;"><summary style="display: list-item;"><h4 style="display: inline; margin: 0;" id="my-domain-verification-failed">My domain verification failed</h4></summary>If you&#x2019;ve waited the full 72 hour verification period and your domains in Gorgias haven&#x2019;t passed the verification check, verify the following:<ul><li>Ensure that there are no spaces at the beginning or end of the values you added to your DNS records. Some registrars are sensitive to these extra characters and they will need to be removed.</li><li>Ensure you added every value listed in Gorgias. You should have a TXT (DMARC) record and three CNAME records in your DNS settings.</li><li>Double check that you&#x2019;ve selected the correct type (either TXT or CNAME) for each record.</li><li>Use this public tools to check if your record is live.:<ul><li><a href="https://mxtoolbox.com/dkim.aspx">MXToolbox DKIM Lookup</a>Selector: gor (or gor2)Domain: <a href="//yourdomain.com">yourdomain.com</a></li></ul></li></ul>If the record isn&#x2019;t live and 72 hours have passed since you added the record,&#xA0;<a href="mailto:support@gorgias.com">contact our support team</a> for further help.</details><details style="margin: 1em 0 0.5em 0;"><summary style="display: list-item;"><h4 style="display: inline; margin: 0;" id="i-verified-my-domain-but-im-still-having-email-delivery-issues">I verified my domain, but I&#x2019;m still having email delivery issues&#xA0;</h4></summary>In addition to verifying your domain, it&#x2019;s important to <a href="https://docs.gorgias.com/en-US/verify-your-email-domain-in-gorgias-81757#create-a-dmarc-record-in-your-domain-registrar">add a DMARC record</a> to your DNS, especially if you send a high volume of emails. When creating the DMARC record, ensure that your policy (the value after <code>p=</code>) is either <code>p=quarantine or p=reject</code>.</details>

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