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KlausUpdated 4 months ago

This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request.


Klaus is an AI-powered quality management platform for support teams that helps you identify gaps in your customer experience before they become a problem.

  • Achieve 100% coverage across agents, teams, BPOs, and languages.
  • Automate QA and guarantee consistency for all of your support interactions.
  • Highlight performance trends and insights for data-driven decision-making.
  • Identify which agents are underperforming or which parts of the customer experience are failing.
  • Turn customer feedback into accurate insights with AI-powered surveys and boost response rates and capture insights with personalized messaging and branding.


Steps

1. From your Gorgias account head to Settings -> App Store -> All Apps.

2. Find Klaus on the list.

3. After selecting the app, click on the Connect App button.

4. Add your Gorgias subdomain and Authorize the app.

5. Select the retention period for your data and we'll start syncing conversations from your Gorgias account. 

This may take some time depending on the options you selected and your conversation volume.


If you want to connect more than one instance of Gorgias or another software, you can do that in Account Settings -> Connections once you enter Klaus.


When connecting Gorgias, you can also have 
additional security options that allow you to stop specific information and conversations from being synced with Klaus.

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