248 Results for "chat"
Create filters for Gorgias views and advanced search
... + Operator + Value) • Is • Is not • Is one of The integrations added to your helpdesk, including: • Help Center • Email • Voice • SMS • Chat • Contact form • Third party integrations (like WhatsApp, or Instagram) Integration is +1 234-567-8900 Will return all ...
Let AI Agent autofill tags and ticket fields
... that depend upon your selection will be automatically selected as well. Select Save Changes to finish. FAQs Does AI Agent autofill tickets from email and chat? Yes, AI Agent autofills tags and ticket fields across both email and chat channels How does AI Agent decide what tag or ...
TikTok Shop
... and TikTok Shop? → Yes, closing a ticket in one place does not automatically close it in the other. Why are unassigned TikTok Ship chats not reflecting in Gorgias? → Chats will only appear in Gorgias if they have already been assigned to a team member in TikTok. Why ...
Review your overall automation performance
Who can use this feature? All roles can view and filter analytics Available to merchants using one or more of Gorgias's automation features (AI Agent, flows, order management, article recommendations) Compatible with Shopify, BigCommerce and Magento stores connected to Gorgias The ...
WhatsApp FAQs
Is WhatsApp free for Gorgias customers? All Gorgias customers can add WhatsApp as a new channel to their helpdesk for free. WhatsApp tickets are that you reply to from your helpdesk are counted as billable tickets and counted toward your ticket usage. Usage costs are incurred through WhatsApp, ...
RechargeSMS (ElectricSMS)
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. RechargeSMS (former ElectricSMS) is a transactional SMS platform for Shopify merchants on both basic D2C stores as well as D2C ...
Explore AI Agent performance by ticket topic
An intent is the main topic that AI Agent identifies for a ticket. You can use the Intents page in Gorgias to explore how AI Agent performs across different topics and sub-topics. From the Intents page, you can identify gaps in AI Agent’s knowledge to ...
Aide: Agentic AI CX & Support
This integration was built by our partners, and the wait time in case of any technical issues might be a bit longer than for a regular support request. Aide is the agentic AI customer experience partner for brands on Gorgias that want to turn support into a growth engine ...
