549 Results for "chat"
WhatsApp FAQs
... limits Official Business Account status Any high-quality messaging templates previously approved by WhatsApp The following information will not be migrated: Messaging and Chat history Low quality, rejected, or pending Message Templates To migrate your existing phone number, visit the WhatsApp integration page in Gorgias ...
RechargeSMS (ElectricSMS)
... Here's Some assistance with that from Shopify. Recharge notifications can also be changed as per this article. Why wasn't the full Chat transcript pulled into Gorgias? This is expected - not all of the transcripts from Recharge SMS will be pulled into Gorgias, just ...
Export tickets from Gorgias
... Message body text Metrics: FRT Resolution time Ticket created time Ticket closed time Ticket channel CSAT score and survey date Page from where a chat ticket was initiated Billable tickets & revenue statistics Converted tickets (amount you paid vs. the amount of revenue) Total spent per customer ...
Manage automatic ticket assignment in Gorgias
... than the limit you define. If every available agent has reached the capacity limit, tickets will remain unassigned until an agent becomes eligible. The Chat & Messaging tickets limit applies to any tickets that come from Chat, SMS, Facebook Messenger, or Instagram Direct Messages, while ...
Netsuite
... receive a link to a from your Gorgias Support Representative (please reach out to us either via email [email protected] or via chat). You will want to have this form open as you are creating an integration within your Netsuite account following the above instructions. This ...
Rule Glossary: Message
Message Body This is the part of the Rule that will be looking for a specific message within the ticket. The Message Body condition can't read HTML content. Contains all of searches for multiple words within a ticket - if we input the word "test" and ...
Set up and go live with AI Agent
This article covers the basics of how to set up AI Agent and start automating repetitive customer inquiries. Using a plug-and-play setup, you can add your brand's content to train AI Agent with knowledge about your store, products and policies. You can ...
Create winning Convert campaigns
Whether your goal is to educate customers, reduce cart abandonment, or increase average order value, having a clear strategy ensures your campaigns are targeted, impactful, and aligned with your business objectives. By following these best practices, you’ll be equipped to design campaigns ...
