555 Results for "chat"
Languages Gorgias can detect
... be detected if the message body is written in two different languages. The language can't be detected for a single word or extremely short messages. The Chat widget setup allows for fewer languages, as mentioned here, but the ones mentioned above can still be recognized elsewhere.
Rule Glossary: WHEN
... the time frame that was specified in the first Rule. For example, if you would like to send a follow-up message on chat after there hasn’t been a response from the customer for some time, you can set the first Rule to snooze the ...
Let AI Agent autofill tags and ticket fields
... that depend upon your selection will be automatically selected as well. Select Save Changes to finish. FAQs Does AI Agent autofill tickets from email and chat? Yes, AI Agent autofills tags and ticket fields across both email and chat channels How does AI Agent decide what tag or ...
Explore AI Agent performance by ticket topic
... as well as tickets that the AI immediately handed over because of a listed handover topic in your settings. Connect AI Agent to Email and Chat to increase your coverage rate Automated interactions → the number of interactions that AI Agent fully automated without agent intervention learn about Automated interactions Success ...
WhatsApp FAQs
... limits Official Business Account status Any high-quality messaging templates previously approved by WhatsApp The following information will not be migrated: Messaging and Chat history Low quality, rejected, or pending Message Templates To migrate your existing phone number, visit the WhatsApp integration page in Gorgias ...
RechargeSMS (ElectricSMS)
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. RechargeSMS (former ElectricSMS) is a transactional SMS platform for Shopify merchants on both basic D2C stores as well as D2C ...
Manage automatic ticket assignment in Gorgias
When handling tickets in Gorgias, you can either allow support agents to manually select and assign tickets to themselves, or enable auto-assignment so that incoming tickets that meet specific conditions are automatically assigned. To set up auto-assignment, you’ll need to create ...
Netsuite
NetSuite ERP is an all-in-one cloud business management solution that helps organizations operate more effectively. How it works By integrating NetSuite and Gorgias, you can automate core processes and have real-time visibility into operational and financial performance, as well as manage accounting ...
