222 Results for "chat"
Shopify Actions
... link redirects to the product page in Shopify and the customer can then add it to their cart. The product card is only available on Chat - for other channels, (Email, Social Media), customers will receive a hyperlink to the product. Edit the shipping address ...
Handle tickets in Gorgias: Voice
... phone number. Click the number in the profile to call it. Voice ticket events Unlike text-based channels like Email, SMS, or Chat; Voice tickets don't have messages, they have events. Every incoming or outgoing call is logged as an event in a ...
Zendesk migration 101
Migrating from Zendesk You can go through the entire migration process by following these steps: 1. Complete the Zendesk import 2. Enable channels 3. Pause the Zendesk sync 4. Disable channels The import rate can vary per account, depending on the number of comments/messages in tickets ...
Security and privacy FAQ for Gorgias AI Agent
Which large language model (LLM) does AI Agent use? AI Agent uses a combination of multiple secure LLM providers, including OpenAI, Anthropic, and internally fine-tuned LLMs. What is used to train my AI Agent? Your AI Agent’s ability to ...
User permissions
In Gorgias a user’s role determines the level of permissions and access they have to the various features in the helpdesk. Admins can change an existing user’s role, and can assign a role to new users when they’re invited to Gorgias. Use the ...
Add your brand's content for AI Agent
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent Can be used with Shopify stores connected to Gorgias Your brand's content is essential for AI Agent to respond to and resolve shopper inquiries with confidence and accuracy. The more complete ...
SwiftCX AI Copilot
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. SwiftCX makes it easy to run your contact center by leveraging no-code automation to bring key operational insights where you ...
AgentsOnly
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Access top talent using AgentsOnly to make running your GigCX solution easy. By putting your projects on the platform, you can ...
