555 Results for "chat"
Order Management: create a new scenario to report order issues
... an automatic reply when the shopper chooses an option Use the toggle to enable or disable Ask customers if your response was helpful. A ticket is created only if the shopper says they need more help. When you change your Chat language, Order Management will change to match it.
Dondy
... will appear, where you can also disconnect the app: Whenever a customer sends a WhatsApp message, it will appear in the Dondy chat application. At the same time: A new customer is created in Gorgias (if the customer does not already exist). A new ...
Sunsetting Quick Responses (July 2024)
... on your behalf. Any enabled Quick Responses will be turned into a published one-step Flow, already enabled on your website’s Chat. The content, functionality and position of the Flow in Chat will be the exact same as your Quick Response. That way there’ ...
Frate Returns & Recommerce
... the same email as in the return the data should show in the widget: Limitations Starting a return directly from the website’s chat will come in future releases. For now, if a customer reaches out to the merchant, their team will create a return in ...
How you're billed for using Gorgias
... customer inquiry is resolved by an automation feature like Flows, Order Management or Article Recommendations. AI Agent can be deployed on your Email and Chat channels, whereas Flows and Order Management can be added to channels including Email, Chat, your Help Center and Contact Forms. Learn ...
Tickets Sidebar 101
The tickets sidebar to the left shows your Views and Sections: Views are filtered groups of common ticket types that allow you to streamline workflows. Sections are collapsable groups of Views, usually grouped by the team, brand, or channel. You can choose to display our default ...
Test how AI Agent responds to customer questions
Once you’ve set up AI Agent with knowledge from your Help Center or website, created Guidance and enabled Actions, you can use the test environment to try out AI Agent. The test environment is a controlled space where you can simulate real interactions — including asking questions ...
Shopify FAQs
Customer or order information isn't syncing with Gorgias. Navigate to your Shopify integration under Settings -> Installed apps -> Shopify -> your Shopify integration and click on the Update App Permissions button, if available, to resync the information. Once I've updated ...
