263 Results for "chat"
Change AI Agent's name
... 's name. SMS — in AI Agent > SMS, configure a footer that AI Agent appends to the first message in each SMS conversation. Chat — the chat widget displays a link to your privacy policy. When AI Agent is enabled on chat, Gorgias automatically adds "This chat ...
Order Management: create a new scenario to report order issues
... an automatic reply when the shopper chooses an option Use the toggle to enable or disable Ask customers if your response was helpful. A ticket is created only if the shopper says they need more help. When you change your Chat language, Order Management will change to match it.
Dondy
... will appear, where you can also disconnect the app: Whenever a customer sends a WhatsApp message, it will appear in the Dondy chat application. At the same time: A new customer is created in Gorgias (if the customer does not already exist). A new ...
Frate Returns & Recommerce
... the same email as in the return the data should show in the widget: Limitations Starting a return directly from the website’s chat will come in future releases. For now, if a customer reaches out to the merchant, their team will create a return in ...
Review performance analytics for Shopping Assistant
... Store filter to change which Shopify store you want to see results from. Filter by channel. Narrow results to Shopping Assistant conversations on Email, Chat or SMS. Drill down to review Tickets → select stats like Conversations, Success Rate, and Discounts Offered to see the list of tickets ...
How you're billed for using Gorgias
... a human agent, AI Agent or an automatic message from a Rule. A helpdesk ticket can come from the following channels: Email, Chat, Contact Forms, and integrations with social channels like Facebook, Instagram and WhatsApp. Learn more about billable tickets. Automation fee (if ...
Tickets Sidebar 101
The tickets sidebar to the left shows your Views and Sections: Views are filtered groups of common ticket types that allow you to streamline workflows. Sections are collapsable groups of Views, usually grouped by the team, brand, or channel. You can choose to display our default ...
Preview AI Agent responses with test conversations
Who can use this feature? Owner, Admin and Lead roles All plans with the AI Agent Can be used with Shopify stores connected to Gorgias Test conversations let you preview how AI Agent would respond to real customer questions and scenarios. You can use test conversations to ask ...
