217 Results for "chat"
Manage the frequency of Convert campaigns on your store
... : 1) a campaign containing a discount code 2) a campaign containing a form 3) a campaign that allows the shopper to chat with your team 4) a campaign containing a product card 5) all other campaigns The conflicting campaigns that haven’t been ...
Klaviyo SMS
... in a consolidated thread, regardless of how long the ticket has been closed. This behavior differs from Gorgias-specific channels (email, chat, social media, and Gorgias Voice and SMS) where tickets split into new conversations when a new message is received, after ...
Lokalise Messages
... that, those messages will go toward the messages sent count for the whole account, but won’t be included in a specific agent's message count. The name of the agent responding to tickets will, on Chat, appear as a specific Chat integration name.
Enable AI Agent on WhatsApp (Beta)
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent Can be used with Shopify stores connected to Gorgias Beta: AI Agent on WhatsApp is currently in open beta. Some capabilities are still in development. Feature behavior and plan availability are subject ...
Social Media: Connect Facebook and Instagram to Gorgias
Who can use this feature? • The account owner and admins can connect the Facebook and Instagram app (You need full access to the relevant Meta Business portfolio) • Everyone (except Observers) can view and respond to tickets All Helpdesk plans Can be used with any connected ...
Enable AI Agent on Instagram and Facebook Messenger (Beta)
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent Can be used with Shopify stores connected to Gorgias Beta: AI Agent on Instagram and Facebook Messenger is currently in open beta. Some capabilities are still in development. Feature behavior and plan ...
Klaviyo 101
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Klaviyo is a marketing platform for creating, managing, and measuring every customer interaction your business generates. The integration with Gorgias ...
Set up and go live with AI Agent
AI Agent handles inbound conversations from shoppers — answering questions, completing tasks in your connected apps, and handing over to your team for conversations that need a human touch. This article walks you through how to set it up and go live. You don't need everything perfectly ...
