248 Results for "chat"
How you're billed for using Gorgias
... customer inquiry is resolved by an automation feature like Flows, Order Management or Article Recommendations. AI Agent can be deployed on your Email and Chat channels, whereas Flows and Order Management can be added to channels including Email, Chat, your Help Center and Contact Forms. Learn ...
Merge Gorgias tickets
... merged. Ticket type (channel)Can be merged with: Aircall • Aircall tickets (the customer on both tickets must match) • Email tickets Chat • Chat tickets (the customer on both tickets must match) • Email tickets Contact form Contact form tickets (the customer on both tickets ...
How to use Gorgias: a quick start guide
... is where you’ll manage your conversations and respond to customer inquiries from each of your team’s connected channels — like email, chat, and social media — all from the same place. 6. Ticket viewsWhen you navigate to Inbox, the menu in the sidebar displays a ...
Preview AI Agent responses with test conversations
Who can use this feature? Owner, Admin and Lead roles All plans with the AI Agent Can be used with Shopify stores connected to Gorgias Test conversations let you preview how AI Agent would respond to real customer questions and scenarios. You can use test conversations to ask ...
Languages Gorgias can detect
Gorgias can currently detect up to 54 languages in your support tickets. You can use languages in View filters - for example, you can create a view to show Spanish tickets only - or in Rules - for instance, you can use it to assign Spanish tickets to ...
Send Customer Satisfaction (CSAT) surveys
You can enable a satisfaction survey to collect Customer Satisfaction (CSAT) scores from your customers after a support experience with your team. Requirements CSAT surveys are available on all Helpdesk plans The account owner and admins can enable or disable the CSAT survey Enable the CSAT survey When ...
Shopify FAQs
Customer or order information isn't syncing with Gorgias. Navigate to your Shopify integration under Settings -> Installed apps -> Shopify -> your Shopify integration and click on the Update App Permissions button, if available, to resync the information. Once I've updated ...
Gorgias rule builder variables and conditions
This glossary is a reference for when you're building a rule with the WHEN, IF, THEN builder, and are looking for details on a specific trigger, condition, or action. The WHEN triggers are what determine when a rule fires, the IF/ ...
