... integration under Settings -> Productivity -> Macros - a total of 10 Macros will be created: Konnektive Refund Macro: Allows your Chat agents to issue a refund for a particular order. Can choose between full and partial refunds. Konnektive Shipping Address Change Macro: Allows your ...
... to any agents. Channel-specific Views Views from this section show all tickets that came in through specific channels so live channels (like Chat and FB Messenger) can be prioritized and handled as they come in. SLA Views You can separate your tickets based on the time ...
... appear on the website, you will also need to integrate a Shopify store by selecting a paid subscription, as well as embed the chat on the website. To add the chatbot to the website, subscribe a Shopify store, then follow these steps: Shopify admin- ...
... an automatic reply when the shopper chooses an option Use the toggle to enable or disable Ask customers if your response was helpful. A ticket is created only if the shopper says they need more help. When you change your Chat language, Order Management will change to match it.
... on your behalf. Any enabled Quick Responses will be turned into a published one-step Flow, already enabled on your website’s Chat. The content, functionality and position of the Flow in Chat will be the exact same as your Quick Response. That way there’ ...
... the same email as in the return the data should show in the widget: Limitations Starting a return directly from the website’s chat will come in future releases. For now, if a customer reaches out to the merchant, their team will create a return in ...
... navigation bar is also organized into 2 sections: With Auto-Assignment and Availability on -> the Chats section which includes all open Chats assigned to you. With Auto-Assignment off and Availability on -> the Chat & Messaging section which includes all Chats, social ...
... ShipBob widget looks like in Gorgias: Setup instructions To connect your ShipBob account to Gorgias please reach out to the Gorgias support team via chat or email us at [email protected]! You will receive a link for activating your Gorgias + ShipBob integration by logging into ...
