549 Results for "chat"
Preview AI Agent responses with test conversations
... different configuration options for a test conversation: Setting Options Channel Choose a channel for your test conversation with AI Agent, including Email, Chat or SMS. If the channel for your test conversation is Chat, choose whether the Availability is set to Online or Offline. This lets ...
Merge Gorgias tickets
... merged. Ticket type (channel)Can be merged with: Aircall • Aircall tickets (the customer on both tickets must match) • Email tickets Chat • Chat tickets (the customer on both tickets must match) • Email tickets Contact form Contact form tickets (the customer on both tickets ...
Shopify FAQs
... subscriber and still have checkout.liquid, you can do this by adding the Chat installation code found in Settings -> Channels -> Chat → your Chat → Installation, under the Manual installation section. With Shopify checkout extensibility, Chat can't be added to the Checkout page ...
Languages Gorgias can detect
... be detected if the message body is written in two different languages. The language can't be detected for a single word or extremely short messages. The Chat widget setup allows for fewer languages, as mentioned here, but the ones mentioned above can still be recognized elsewhere.
Rule Glossary: WHEN
... the time frame that was specified in the first Rule. For example, if you would like to send a follow-up message on chat after there hasn’t been a response from the customer for some time, you can set the first Rule to snooze the ...
Create filters for Gorgias Views and Advanced Search
... + Operator + Value) • Is • Is not • Is one of The integrations added to your helpdesk, including: • Help Center • Email • Voice • SMS • Chat • Contact form • Third party integrations (like WhatsApp, or Instagram) Integration is +1 234-567-8900 Will return all ...
Let AI Agent autofill tags and ticket fields
AI ticket tagging saves time by having AI Agent automatically fill out ticket fields and add tags to the conversations it handles. By setting up automatic tagging, you make it easier to organize and label tickets, trigger automations, and analyze trends with accurate data and reporting. Requirements ...
Explore AI Agent performance by ticket topic
An intent is the main topic that AI Agent identifies for a ticket. You can use the Intents page in Gorgias to explore how AI Agent performs across different topics and sub-topics. From the Intents page, you can identify gaps in AI Agent’s knowledge to ...
