265 Results for "chat"
Gorgias rule builder variables and conditions
... the first rule snoozes the ticket for a set duration; the second rule triggers when that snooze ends. For example, to send a chat follow-up if a customer hasn't responded in 15 minutes, create a rule that snoozes the ticket for 15 minutes ...
Create filters for Gorgias Views and Advanced Search
... + Operator + Value) • Is • Is not • Is one of The integrations added to your helpdesk, including: • Help Center • Email • Voice • SMS • Chat • Contact form • Third party integrations (like WhatsApp, or Instagram) Integration is +1 234-567-8900 Will return all ...
Let AI Agent autofill tags and ticket fields
AI ticket tagging saves time by having AI Agent automatically fill out ticket fields and add tags to the conversations it handles. By setting up automatic tagging, you make it easier to organize and label tickets, trigger automations, and analyze trends with accurate data and reporting. Requirements ...
TikTok Shop
This integration was built by our partners, and the wait time in case of any technical issues might be a bit longer than for a regular support request. Stop the switch and start scaling! With Gorgias for TikTok Shop, you can resolve customer inquiries faster than ever ...
Explore AI Agent performance by ticket topic
An intent is the main topic that AI Agent identifies for a ticket. You can use the Intents page in Gorgias to explore how AI Agent performs across different topics and sub-topics. From the Intents page, you can identify gaps in AI Agent’s knowledge to ...
WhatsApp FAQs
Is WhatsApp free for Gorgias customers? All Gorgias customers can add WhatsApp as a new channel to their helpdesk for free. WhatsApp tickets are that you reply to from your helpdesk are counted as billable tickets and counted toward your ticket usage. Usage costs are incurred through WhatsApp, ...
RechargeSMS (ElectricSMS)
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. RechargeSMS (former ElectricSMS) is a transactional SMS platform for Shopify merchants on both basic D2C stores as well as D2C ...
Export tickets from Gorgias
If you'd like to analyze your tickets outside of Gorgias, you can export tickets from your helpdesk into a CSV file using a bulk action. Requirements Exporting tickets is available on all Helpdesk plans Only Lead agents and Admins can export tickets Export tickets from a View ...
