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Rule Glossary: Message

... d like to exclude (option is not) - if we want to set up a Rule that'll state message channel is chat, only tickets that were created through Chat can trigger this Rule. Message Created Date Message created date lets you choose when the message ...

Set up and go live with AI Agent

... to connect to AI Agent Select the toggle Enable AI Agent on Email to go live Select Save Changes to finish Enable AI Agent on Chat You can connect AI Agent to one or more Chats. You can have Chats installed on your store’s website, Help Center ...

Create winning Convert campaigns

... audience. Broad vs. Targeted: Start with broader campaigns, then refine based on performance data. Visibility: Ensure campaigns are visible even when the chat feature is not active. Action Tip: Test different times and audience segments to find the optimal strategy for your campaigns. Leverage A/ ...

AI Agents by Eesel

... your Shopify store. Simply contact us either through the dashboard or by emailing us at [email protected]. How do I embed the AI chat? In a few minutes, you can have an AI chat embedded inline in your website. Simply follow these steps: Log into ...

Flow steps (triggers, options, ends)

Here you can see all the steps, options, and types of ends you can set up in Flows. Types of steps Steps are the building blocks used to create Flows - there are 3 types in the Flow builder: Trigger Options End Trigger This button appears when ...

Help Center 101

You can set up Help articles and FAQ pages on your website sorted into categories for your customers to browse - this is a great way to address common questions that your customers often repeat to your customer support team. We offer free article templates that can be easily imported ...

Refine your Gorgias statistics

Use filters to refine the data displayed in your Statistics reports and dashboards. You can also create saved filters to easily apply your most relevant filters when you need them. Requirements All Helpdesk plans have access to statistics All roles can view and filter statistics, but only Lead Agents ...

Instagram Direct Messages FAQs

I still can't turn on Instagram Direct Messages. What should I do? There's a number of reasons why you don't have access to Instagram Direct Messages, despite meeting the follower count requirements. The error message falsely states that the account doesn' ...