... d like to exclude (option is not) - if we want to set up a Rule that'll state message channel is chat, only tickets that were created through Chat can trigger this Rule. Message Created Date Message created date lets you choose when the message ...
... Center. Click on Next. If you're an Automate subscriber, you'll see the option to enable features like Article recommendations in Chat. Click on Finish. You can see all of the selected suggestions and templates in the Articles tab and create Categories and Subcategories for them ...
... audience. Broad vs. Targeted: Start with broader campaigns, then refine based on performance data. Visibility: Ensure campaigns are visible even when the chat feature is not active. Action Tip: Test different times and audience segments to find the optimal strategy for your campaigns. Leverage A/ ...
... Code". 2. Try to log in/register again making sure the email address is spelled correctly. 3. Contact the Gorgias Academy admin via Chat (in the Academy) or contact our support team via Chat or email them at [email protected]. I failed a certification ...
This article covers the basics of how to set up AI Agent and start automating repetitive support and sales inquiries. Using a plug-and-play setup, you can onboard AI Agent with knowledge about your store, products and policies. You can customize its behavior to reflect ...
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Get an AI support rep and agent in your Gorgias account, who can answer any question based on your past Gorgias ...
Here you can see all the steps, options, and types of ends you can set up in Flows. Types of steps Steps are the building blocks used to create Flows - there are 3 types in the Flow builder: Trigger Options End Trigger This button appears when ...
You can set up Help articles and FAQ pages on your website sorted into categories for your customers to browse - this is a great way to address common questions that your customers often repeat to your customer support team. We offer free article templates that can be easily imported ...
