222 Results for "chat"
Auto-Tag common Rule templates
These Rules will automatically tag tickets. General Primary Categories Use case: Automatically tag tickets based on their topic. Example: VIP customers Use case: Automatically tag tickets based on their topic. This Rule uses Shopify data to determine if a customer meets your VIP criteria. This is automatically ...
Import Help Center from Zendesk, HelpDocs, Re:amaze, and Intercom
... not visible), Public (visible), and Unlisted (only visible via a direct link). All your published public articles and categories will be transferred as Public, private articles and categories as Unlisted, and draft articles and categories as a Draft. Steps 1. Navigate ...
Customize Help Center appearance
... Title, and choose a Background image for it. Category settings Move to Articles tab in your Help Center settings to add images to your categories. Click on Category settings (the cog on the right side of a category) and upload an image. Maximum file size is 10 ...
Optimize your knowledge for AI Agent
Your knowledge is what AI Agent draws on to answer shoppers. The more complete, consistent, and clearly written it is, the better AI Agent performs. Optimizing your knowledge is an ongoing practice: as your catalog, policies, and shoppers' questions evolve, you keep ...
Review customer history in Gorgias
Use the Customer Timeline to see an overview of a customer’s interactions with your brand, including ticket history and Shopify order data. From the Customer Timeline, you can review past tickets, generate AI summaries, and quickly catch up on context before responding. Requirements Customer ...
Syncly
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Syncly is an AI analysis-driven tool. With AI feedback analysis, Syncly instantly categorizes feedback and reveals hidden negative signals ...
Control which products Shopping Assistant recommends
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent (you may have to upgrade AI Agent to access Shopping Assistant) Can be used with Shopify stores connected to Gorgias Shopping Assistant can recommend any product from your Shopify catalog. By ...
Deliverlitics
... regular support request. Know your customers and provide personalized CX! Deliverlitics allows you to take control of personalizing your CX by allowing you to catalog and categorize all of your customers with a few clicks. That data is then stored and shared anonymously across our network of stores, ...
