... the endpoint and then either: select “No, I need more help”, but do not create a support ticket OR if Chat is offline, they leave the Flow without providing their email address to create a ticket Tickets The total number of shoppers who reach ...
... handle emails at the moment, but other channels are coming soon! Aide’s AI Bot can’t be merged with Gorgias Chat, but it can be added to your store as an additional widget. FAQs Can I enable Slack Alerts to monitor my Aide performance ...
... : 1) a campaign containing a discount code 2) a campaign containing a form 3) a campaign that allows the shopper to chat with your team 4) a campaign containing a product card 5) all other campaigns The conflicting campaigns that haven’t been ...
... that, those messages will go toward the messages sent count for the whole account, but won’t be included in a specific agent's message count. The name of the agent responding to tickets will, on Chat, appear as a specific Chat integration name.
What's the difference between a standalone address, alias, and group/shared? A standalone address is a single email you use to send, receive, and log into your email. They'll have one inbox and emails can be received and sent from ...
AI Agent is an autonomous support assistant designed specifically for ecommerce brands. Trained on your store’s Shopify data, policies, and brand guidelines, AI Agent responds to customer emails with personalized, high-quality answers — freeing up valuable time for your team to focus on ...
Ticket Assignee User Ticket assignee user lets you filter out the current status of the assignment within the ticket. The is and is not options let you choose a user from your Gorgias account and apply the Rule, or prevent it from applying if it is assigned to that ...
This report enables you to optimize content, explore popular queries and search trends, amplify shoppers' experience, and make informed, data-driven decisions. Navigate to Statistics -> Support Performance -> Help Center and pick a time period. It'll be automatically set ...
