550 Results for "chat"
Manage the frequency of Convert campaigns on your store
... : 1) a campaign containing a discount code 2) a campaign containing a form 3) a campaign that allows the shopper to chat with your team 4) a campaign containing a product card 5) all other campaigns The conflicting campaigns that haven’t been ...
Lokalise Messages
... that, those messages will go toward the messages sent count for the whole account, but won’t be included in a specific agent's message count. The name of the agent responding to tickets will, on Chat, appear as a specific Chat integration name.
Shopify Actions
... link redirects to the product page in Shopify and the customer can then add it to their cart. The product card is only available on Chat - for other channels, (Email, Social Media), customers will receive a hyperlink to the product. Edit the shipping address ...
Rule Glossary: Ticket
Ticket Assignee User Ticket assignee user lets you filter out the current status of the assignment within the ticket. The is and is not options let you choose a user from your Gorgias account and apply the Rule, or prevent it from applying if it is assigned to that ...
Handle Gorgias Voice tickets
The Gorgias Voice add-on allows you to make calls and track conversations with your customers as tickets in your helpdesk. Admins can configure Voice integrations to route calls to specific teams of agents, and when a customer calls, it will ring in your helpdesk. You can ...
Zendesk migration 101
Migrating from Zendesk You can go through the entire migration process by following these steps: 1. Complete the Zendesk import 2. Enable channels 3. Pause the Zendesk sync 4. Disable channels The import rate can vary per account, depending on the number of comments/messages in tickets ...
Security and privacy FAQ for Gorgias AI Agent
Which large language model (LLM) does AI Agent use? AI Agent uses a combination of multiple secure LLM providers, including OpenAI, Anthropic, and internally fine-tuned LLMs. What is used to train my AI Agent? Your AI Agent’s ability to ...
Navigate AI Agent from setup to going live
You can set up and turn on AI Agent for your Shopify store from the AI Agent menu in Gorgias. Here, you can train AI Agent with your brand's content, test its accuracy and control the channels where your customers interact with AI. Once AI Agent ...
