249 Results for "chat"
Flow steps (triggers, options, ends)
... full customer path through Flows. In the Flow builderCustomer facing This example shows the confirm order option from the previous step. No notification appears in Chat when this end step is performed. Ask for feedback Give customers the option to confirm their questions have been answered (no ticket created ...
Parabola
... can bring in: Tickets: Full ticket details including subject, status (open, closed, etc.), channel (email, chat, social), assignee information, customer details, tags, spam status, creation and update timestamps, and custom fields. Messages ...
Refine your Gorgias statistics
... if you wish. Channel Filtering by channel allows you to segment by your ticket’s channels, like Email, Instagram DMs, or Chat, etc. When you specify a channel filter, the statistics will include every integration you’ve configured for that channel. You can ...
Klaviyo SMS
... in a consolidated thread, regardless of how long the ticket has been closed. This behavior differs from Gorgias-specific channels (email, chat, social media and Gorgias Voice and SMS) where tickets tickets split into new conversations when a new message is received, after ...
How Shopping Assistant recommends products
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent (you may have to upgrade AI Agent to access Shopping Assistant) Can be used with Shopify stores connected to Gorgias When a shopper starts a conversation, Shopping Assistant doesn' ...
Aide AI Support Automation
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px 'Helvetica Neue'} This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support ...
Analyze your Flows drop-off performance
After you’ve built and published a Flow, you can use Analysis mode to evaluate the effectiveness of your Flow. With Analysis, you can see what’s working well for shoppers during the Flow and identify areas where you can make helpful changes. By addressing areas ...
AI Agent explained
Gorgias’s AI Agent helps Shopify brands to deliver personalized customer experiences by instantly resolving repetitive inquiries and driving sales through AI-powered conversations. AI Agent is trained specifically on your brand’s policies, website, and Shopify data to autonomously resolve customer questions — whether they ...
