... handling sales conversations (average session duration multiplied by the total number of automated conversations). Discount codes and product recommendations When someone starts a Chat on your website, AI Agent may make product recommendations or offer discount codes based on the shopper’s buying intent and your ...
... like story mentions or Instagram DMs? No, only comments. Will Instagram DMs be shown at the top left of the nav bar like Chat and Messenger tickets? Yes, Instagram DM ticket notifications will show up on the navigation bar - similar to Chat and Facebook Messenger ...
... check which exact items the customer has in their cart at the moment. The cart option will be visible if the customer reaches out via Chat. To use the Cart feature, Chat must be added to your store via Quick installation for Shopify. If Chat has been added manually ...
The Gorgias Community is a members-only hub for our users. Members include a global network of support agents, business owners/founders, and internal Gorgias staff. Members enjoy early access to new features, exclusive beta programs, and competitions. It's a good way ...
After you’ve built and published a Flow, you can use Analysis mode to evaluate the effectiveness of your Flow. With Analysis, you can see what’s working well for shoppers during the Flow and identify areas where you can make helpful changes. By addressing areas ...
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Aide is the simplest way to get accurate AI responses for agents to insert, automate repetitive macros, and use help ...
What's the difference between a standalone address, alias, and group/shared? A standalone address is a single email you use to send, receive, and log into your email. They'll have one inbox and emails can be received and sent from ...
When you run multiple Convert campaigns, you may want to manage how often shoppers receive campaign messages while on your store. This is especially important for shoppers who meet the targeting conditions for more than one campaign and may receive overlapping messages at the same time. To create a ...
