... your human team when needed. Learn more. AI Agent also responds to email tickets that customers submit through automation features like Flows and Order Management. Chat Go to AI Agent > Settings > Channels to turn on AI Agent for Chat. AI Agent greets customers, answers questions with information ...
... if there is a Tag at all and, depending on the options, trigger or not trigger. Ticket Via This refers to the platform that's being used to send a message (like Email or Chat) but only looks at the first message in a ticket.
... wasn't enabled/published. Alternatively, you may just need to refresh the page. Can I see the results from Article Recommendation in Chat and Emails? You can see the stats for Article Recommendation in our Automate report. Can I see how many tickets were created from ...
Migrating from Zendesk You can go through the entire migration process by following these steps: 1. Complete the Zendesk import 2. Enable channels 3. Pause the Zendesk sync 4. Disable channels The import rate can vary per account, depending on the number of comments/messages in tickets ...
Which large language model (LLM) does AI Agent use? AI Agent uses a combination of multiple secure LLM providers, including OpenAI, Anthropic, and internally fine-tuned LLMs. What is used to train my AI Agent? Your AI Agent’s ability to ...
When a shopper visits your website, AI Agent acts like a smart, personalized shopping assistant that’s available to answer questions and help them find and buy products from your store. During its conversations with shoppers, AI Agent can make tailored product recommendations and offer discount ...
You can create conditions so that certain Ticket Fields only appear when they are relevant to a ticket, under specific circumstances. Admins in Gorgias can define those circumstances by creating conditions (if-then statements or rules) that determine when a field should be shown to agents ...
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. SwiftCX makes it easy to run your contact center by leveraging no-code automation to bring key operational insights where you ...
