... that, those messages will go toward the messages sent count for the whole account, but won’t be included in a specific agent's message count. The name of the agent responding to tickets will, on Chat, appear as a specific Chat integration name.
... Agent may need access to. Similarly, AI Agent cannot read images, files or attachments that customers share in ticket conversations on Email or Chat. Related articles Set up and go live with AI Agent Customize how AI Agent behaves Allow AI Agent to perform Actions How to coach ...
... if there is a Tag at all and, depending on the options, trigger or not trigger. Ticket Via This refers to the platform that's being used to send a message (like Email or Chat) but only looks at the first message in a ticket.
... wasn't enabled/published. Alternatively, you may just need to refresh the page. Can I see the results from Article Recommendation in Chat and Emails? You can see the stats for Article Recommendation in our Automate report. Can I see how many tickets were created from ...
Migrating from Zendesk You can go through the entire migration process by following these steps: 1. Complete the Zendesk import 2. Enable channels 3. Pause the Zendesk sync 4. Disable channels The import rate can vary per account, depending on the number of comments/messages in tickets ...
You can create conditions so that certain Ticket Fields only appear when they are relevant to a ticket, under specific circumstances. Admins in Gorgias can define those circumstances by creating conditions (if-then statements or rules) that determine when a field should be shown to agents ...
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. SwiftCX makes it easy to run your contact center by leveraging no-code automation to bring key operational insights where you ...
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Access top talent using AgentsOnly to make running your GigCX solution easy. By putting your projects on the platform, you can ...
