222 Results for "chat"
SMS Policy
... be per the Twilio Terms of Service and Twilio’s Acceptable Use Policy which includes the Twilio Messaging Policy and Content Policy. The following categories are banned: High-risk financial services 3rd-party lead generation services Debt collection or forgiveness "Get rich quick" Schemes ...
Social Media: Manage your WhatsApp integration
... can rename it, review its message templates, and see which phone number it's connected to. This article covers what you can change after setup and what happens when you delete an integration. If you haven't already connected a WhatsApp integration to Gorgias, review ...
Import dropdown values from a CSV file
... can download the CSV template from the dialog and get started with that. Create a hierarchy For a field called Contact Reason with these top categories: Pre-sale, Order, Fulfilment, Shipping, Warranty & Damage, and Exchange/Return, with sub-categories ...
Social Media: Set up WhatsApp with your own phone number
... a WhatsApp integration for a phone number you already own. Once connected, your team can answer WhatsApp messages in Gorgias alongside your other support channels, and those messages are billed as helpdesk tickets. Follow the steps that apply to your situation This article covers the most common starting ...
Deriskly
... the need for product or service improvements. It analyses customer interactions from different digital channels in real time, automatically tracking, monitoring, and categorizing potential problems, complaints, and feedback. Steps The integration is connected via the Deriskly website, by logging in using one of the ...
Set up an internal knowledge base
... (policies and procedures for your team) Content for certain types of customers only This will be applied to your entire Help Center (categories, subcategories, articles), but it won't block your Help Center from being found if a URL from it is ...
Sendcloud
... Pickup point changed Address error Give your team visibility into delivery problems before the customer reaches out — and turn reactive support into proactive service! Catch delivery issues before your customers do. Automatically create Gorgias Tickets for lost parcels, address errors, and make use of your Gorgias Automation ...
Social Media: Set up WhatsApp with a Gorgias phone number
Who can use this feature? • The account owner and admins can connect and manage WhatsApp integrations (You need full access to the relevant Meta Business portfolio) • Everyone (except Observers) can view and reply to WhatsApp tickets All Helpdesk plans (requires the Voice or SMS ...
