... clickable link to the ticket under the Comment column. In the top right filters, you can choose to filter the data by integration, channel, score, agent, or Tag, and the last filter concerns the date range you'd like to see results from ...
... have its own set of cookies - please check with your tool/script provider before adding it. Steps 1. Go to Settings -> Channels -> Help Center -> Customization. 2. At the bottom of the page, you’ll find a toggle switch called Add ...
... any of your Order Management inquiries managed within your Automate settings. If you have this enabled for more than one store or more than one channel, we advise adding the message integration condition as well to target appropriate tickets. Self-Service Store This condition detects tickets created via ...
... Snoozed, or Closed). Tickets haven't already been auto-merged (only two tickets will be auto-merged). Ticket channels are mergeable. If the ticket was auto-merged, it will show that the ticket was Merged by auto-merge service when ...
... Pausing orders, modifying shipping methods directly from Gorgias Create tickets in Gorgias based on triggers set in PDQ (late delivery, shipping status change, etc.) Steps 1. Go to Settings -> App Store -> All Apps. 2. Find Ship & Deliver PrettyDamnQuick on the ...
... change if you're an Admin. The invoices are due upon receipt as our subscription service is designed to work as an auto-charge system - the payment for your subscription will be automatically charged for the upcoming billing cycle to your payment method regularly. This is done ...
... members, communicate expectations to your customers (especially if you're a small team), and constantly review them as your business changes. How to start with SLA? 1. Check the current FRT and RT per channel and set SLA policies to be similar to those ...
... Expand Contact Form option. Steps 1. Pick any existing standalone Contact Form in Gorgias or create a new one by navigating to Settings -> Channels -> Contact Form. 2. Click on Go To Automation Settings in the top right. 3. Toggle Flows and/or Order Management on ...
