... interactions by feature or Automate -> Performance by feature -> Quick Responses performance. Overview By selecting Quick Responses at the bottom of the chart, you can see their impact depending on the timeframe you set in the top right of the page - mouse over the peaks ...
... <>Gorgias integration enables Omneo clients to quickly access and edit customer profiles and loyalty data directly within the Gorgias agent interface ensuring any changes are instantly synchronized back to the brand's entire CX ecosystem. It also allows for tickets to be made available to store teams ...
... support. Thankful works within your helpdesk like a human agent - routing, tagging, and resolving large volumes of tickets instantly across all written channels. Thankful surfaces important information such as LTV, SOPs, workflows, and responds in real-time, making your agents 33% ...
... long code” numbers are generally intended for person-to-person, rather than application-to-person communication. What does this change mean for you? You will no longer be able to send SMS messages to UK phone numbers from any non-UK 10 ...
... and communicate within departments. Rule setup Urgent order edit You can use this Rule to tag recently placed orders that your shopper reached out about changing. Rule setup Tag tickets based on integrations This Rule can be beneficial if you have a multi-brand setup - you can define ...
... changes made to a Flow - you'll also have the Save button here for new Flows. 5 Language Use this to translate the Flow into multiple languages. Using the Save option will save the incomplete Flow as a Draft so it won't be listed under Channels.
... contact your current service provider and arrange for all calls to be forwarded to your new Gorgias phone number. Forwarding and/or international call charges may apply - contact your provider for more information. Follow your providers' instructions on how to set up call forwarding correctly: Aircall ...
... Click on the user you want to set as the account owner. 3. Click Set As Account Owner in the top right and confirm the change. Current Account Owner can't transfer ownership If the account owner left the company and you'd like to transfer ownership to ...
