527 Results for "chat"
Manage Gorgias Voice integrations
... integration you add to your helpdesk. From your helpdesk, click the Settings icon in the bottom-left corner. In the menu, locate Channels, then select Voice. From the Integrations tab, select the integration you’d like to manage. Manage general settings From your helpdesk ...
CX Performance Tips
... average performance of other merchants who are on the same plan as you. We don't take into consideration your industry or the current channel you've selected. This approach ensures that the comparisons and tips provided are relevant and tailored specifically to your plan and resources. Metrics ...
Set up an internal knowledge base
... 't block your Help Center from being found if a URL from it is shared or published. Steps 1. Navigate to Settings -> Channels -> Help Center -> Customization. 2. Go to the bottom, to the Extra HTML section, and switch the toggle to ...
Connect your Email to your store
... , and you can disconnect the store at any time. Mapping isn't available with WooCommerce stores. Steps 1. Go to Settings -> Channels -> Email -> the Email integration you want to connect. 2. Click on the Connect button under Connect Store. 3. Select the ...
Create and manage call queues
... the toggle next to Enable wrap-up time to enable or disable it. Enter your desired Wrap-up time in seconds. Click Save Changes. Customize callers’ waiting experience For each call queue, you can change the maximum wait time and the music that callers hear while ...
Replace email links with Contact Form
... subject. Our Contact Form uses reCAPTCHA, Google security service that protects your websites from fraud and abuse. Steps 1. Go to Settings -> Channels -> Contact Form -> Forms -> your Contact Form -> Publish. 2. Under Replace email links, click Replace Links ...
Configure Track Order option
... use the dropdown menu in the top right-hand corner to switch between stores Enable Track Order using the toggle Select Track Order to create a custom message when shoppers track their orders We recommend using this message to remind shoppers of your expected shipping timeframes Select Save Changes
Import and export Help Center articles
Your Help Center is most useful when it's full of answers — and you don't have to write every article from scratch. You can import articles in bulk from a CSV file or migrate content directly from another platform like Zendesk, HelpDocs, Re:amaze ...
