... downloaded as a CSV and uploaded in less than a minute, then customized to suit your brand. Steps 1. Go to Settings -> Channels -> Help Center -> your Help Center -> Articles. 2. If your Help Center is empty, click on Import Content ...
... clickable link to the ticket under the Comment column. In the top right filters, you can choose to filter the data by integration, channel, score, agent, or Tag, and the last filter concerns the date range you'd like to see results from ...
... needed most. Requirements Ticket Priority is available on all Helpdesk plans Users with Lite, Basic, Lead, and Admin permissions can set or change ticket priority Admins and Lead Agents can create Rules to set ticket priority Assign ticket priority Any new tickets that come into your helpdesk ...
... ). You can also control how Shopping Assistant uses discount codes to encourage a purchase. In this article, you’ll learn how to Change Shopping Assistant’s selling style Change Shopping Assistant’s discount strategy Requirements You must have an active AI Agent subscription If you ...
... have its own set of cookies - please check with your tool/script provider before adding it. Steps 1. Go to Settings -> Channels -> Help Center -> Customization. 2. At the bottom of the page, you’ll find a toggle switch called Add ...
... any of your Order Management inquiries managed within your Automate settings. If you have this enabled for more than one store or more than one channel, we advise adding the message integration condition as well to target appropriate tickets. Self-Service Store This condition detects tickets created via ...
... Pausing orders, modifying shipping methods directly from Gorgias Create tickets in Gorgias based on triggers set in PDQ (late delivery, shipping status change, etc.) Steps 1. Go to Settings -> App Store -> All Apps. 2. Find Ship & Deliver PrettyDamnQuick on the ...
... Snoozed, or Closed). Tickets haven't already been auto-merged (only two tickets will be auto-merged). Ticket channels are mergeable. Tickets that are being merged don't have the same channel. If the ticket was auto-merged, it will ...
