529 Results for "chat"
Handle tickets in Gorgias: Instagram comments and mentions
... the comment or mention directly on Instagram. The comment, review, or mention appears as the next message in the ticket. Hover over the Channel icon on the message to confirm the type of activity, then follow the steps below to respond from Gorgias: From your helpdesk ...
Trustpilot
... com and the side widget containing review data won't be displayed inside the ticket. Trustpilot tickets are created in Gorgias via the email channel - check if you have any Rules that would trigger an auto-response to email tickets and exclude Trustpilot from them. Every review ...
Create Actions: use advanced options to build custom Actions for AI Agent
... if you enable the advanced editor (for a new or existing Action), you cannot return to using the basic editor to make changes to the Action. Open the dropdown menu in the top-left corner, then select AI Agent. Click Actions. If you have more ...
ReturnLogic
... , locate the integration, and drag it to the sidebar. 3. Click on the widget cogwheel next to Data to edit the widget to change the name and color, and add the ReturnLogic link: Title: {{orderName}} : {{workflowStatus}} ...
HubSpot HTTP Integration
... s ticket, update it (you can add and remove a Tag from the ticket to force an update), and click on the cog in the upper right corner to edit widgets. 10. Select what data you want to see in the widget and click Save Changes.
Review ticket quality in the Auto QA report
You can use the Auto QA report to get full visibility into the quality of your teams’ interactions with customers. As your agents close conversations with customers, Gorgias uses Auto QA to automatically evaluate and assign a quality score to their tickets. You can then review the Auto ...
Set up a return flow with Order Management
The Return Order option allows customers to submit a request to return an order or specific items from an order. The order information is pulled directly from Shopify. If you have integration with Loop Returns, you can also set up your Return Order flow to send shoppers directly to ...
Auto-Tag common Rule templates
These Rules will automatically tag tickets. General Primary Categories Use case: Automatically tag tickets based on their topic. Example: VIP customers Use case: Automatically tag tickets based on their topic. This Rule uses Shopify data to determine if a customer meets your VIP criteria. This is automatically ...
