... logs: RMA created RMA submitted These are the actions that create an update (ticket) in Gorgias: Approving or rejecting an RMA Charged fees invoice sent and paid events are updated Marking an RMA as shipment received Validating all items Releasing an exchange Issuing store credit or ...
... select Webhook. 5. Under URL add the following: https://yoursubdomain.gorgias.com/api/tickets (please make sure to change yoursubdomain to your actual Gorgias subdomain). 6. Under Headers add the following: Key: Authorization, for the Value go to your ...
... but won't be able to reply. Register your number You can check out the registration best practices by Twilio, but all necessary charges and registration fees will be covered by Gorgias. If you don't use SMS, you don't have to register when ...
... the ticket view option to automatically create a View matching the Rule. 5. After you click on Install Rule, you'll have a chance to review the setup. 6. Once you click on Update Rule, you'll find it installed under Rules where you can also ...
... of Active - Low quality), it'll automatically be paused. There will be an error message noting that and giving you a chance to review and modify it. The first time the template gets paused, it will be for 3 hours In the second instance of ...
... alert in Gorgias: 1. In Shipup, navigate to Notification settings and click on Editor. 2. Choose the events and add Gorgias as a channel. 3. When you decide to receive an alert in Gorgias, adapt the alert you set by editing your Notification settings. You can change ...
... the reason why an address was flagged. Live updates ensure that when customers update their shipping address, your CS team is aware of which changes were made for effective follow-up. View the real-time status of an order’s shipping address validation status including related ...
You need to have Admin/Owner account permissions in Zendesk to successfully import your Zendesk data into Gorgias. Starting the import To start the import, please go to Settings -> Account -> Import Data → Add Account and use this doc from Zendesk to find or generate ...
