554 Results for "chat"
Automatically record calls on Gorgias Voice
... other payment information has been shared. From your helpdesk, click the Settings icon in the bottom-left corner. In the menu, locate Channels, then select Voice. From the Integrations tab, select the integration you’d like to enable recording on. From your integration’ ...
Address Guard
... the reason why an address was flagged. Live updates ensure that when customers update their shipping address, your CS team is aware of which changes were made for effective follow-up. View the real-time status of an order’s shipping address validation status including related ...
Import data from Zendesk
... so you can see how many tickets are already imported and how many are left while the import is running. While you can choose the channel you want to import from Zendesk, for example, Email, you won't be able to make a selection of emails ...
Send tracking information email (Retired)
... and choose the Send tracking information email Autoresponder. This Rule is triggered when a new ticket is created (once per ticket), the channel is Email, and the ticket's intent is shipping/status. There's a filter condition that won't send ...
HTTP Integrations
... find a button to subscribe to the developer newsletter - we highly encourage you to subscribe to it, as it contains updates about upcoming changes and breaking changes to the API, new features, and integrations. Most support teams use a custom back-office, or admin ...
Connect your Email to your store
... , and you can disconnect the store at any time. Mapping isn't available with WooCommerce stores. Steps 1. Go to Settings -> Channels -> Email -> the Email integration you want to connect. 2. Click on the Connect button under Connect Store. 3. Select the ...
Set up voicemail for Gorgias Voice integrations
... voicemail greeting in the matching language. From your helpdesk, click the Settings icon in the bottom-left corner. In the menu, locate Channels, then select Voice. From the Integrations tab, select an integration from the list. Click the Call Flow tab to open the call ...
Rules FAQs
... then Ticket Updated Rules are executed in the listed order. A ticket is updated without a new message (ticket closed, snoozed, subject changed, etc.) Ticket Updated Rules are executed in the listed order. A ticket is assigned to a user Ticket Updated Rules are executed ...
