529 Results for "chat"
Other ticket management features
... When you click Show all events on a ticket, you'll see a chronological record of the following types of events: Status changes Assignment changes Ticket and customer detail changes Tags updated Rule & automation executions SLA policy assignments Merging events Satisfaction survey updates Voice events Message ...
Guide to Gorgias Voice
... the Voice page in your helpdesk. From your helpdesk, click the Settings icon in the bottom-left corner. In the menu, locate Channels, then select Voice. Select an existing integration from the list, or click Add Voice Integration. What to expect from Voice Billing Gorgias ...
Stamped.io
... at the top right of the page. 7. Simply drag and drop Stamped.io to the right sidebar: 8. Click on the 'Save Changes' button. Moving forward when you open a ticket for a customer, the list of reviews written by the customer will be shown ...
Forward calls into or out of Gorgias
... click the toggle next to Enable call forwarding. Click the dropdown menu to select your country code, then enter your phone number. Click Save Changes. Note: The phone line receiving the forwarded call must be a direct line to a person; greeting messages or IVR menus on ...
AI-Generated Help Center Articles
... store. That way, the AI can make appropriate article recommendations based on the email tickets that your specific store receives. Steps Navigate to Settings → Channels -> Help Center -> Articles. Click on Create Help Center in the upper right corner. The wizard will first walk you through ...
Enable transcription for Gorgias Voice integrations
... Channels, then select Voice. From the Integrations tab, select the integration you’d like to enable recording on. From your integration’s General tab, scroll to Call transcription. Click the toggles next to Call recording and Voicemail to enable or disable transcription. Click Save Changes.
Measure support performance: Revenue report
... to a conversion. Total sales from support: the cumulative dollar value of each sale made in a support ticket. Sales per day: a chart showing the total tickets created and converted each day of your selected timeframe. Sales per agent: the number of tickets created, tickets ...
Fera
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. With Fera, you can easily collect and display product reviews, photos, and videos. Fera makes it easy to showcase ...
