... and choose the Send tracking information email Autoresponder. This Rule is triggered when a new ticket is created (once per ticket), the channel is Email, and the ticket's intent is shipping/status. There's a filter condition that won't send ...
... find a button to subscribe to the developer newsletter - we highly encourage you to subscribe to it, as it contains updates about upcoming changes and breaking changes to the API, new features, and integrations. Most support teams use a custom back-office, or admin ...
... , and you can disconnect the store at any time. Mapping isn't available with WooCommerce stores. Steps 1. Go to Settings -> Channels -> Email -> the Email integration you want to connect. 2. Click on the Connect button under Connect Store. 3. Select the ...
... then Ticket Updated Rules are executed in the listed order. A ticket is updated without a new message (ticket closed, snoozed, subject changed, etc.) Ticket Updated Rules are executed in the listed order. A ticket is assigned to a user Ticket Updated Rules are executed ...
... SentiSum platform. Once access to the helpdesk has been authorized, the SentiSum team will reach out to determine what needs to be exported (channels, emails, integrations, tags, etc.). When you choose which data you want to implement, it will take around 2 ...
... : Remove some of the Actions if you don't want all of them executed on that particular ticket. Edit the Actions, like changing the Tag that will be added or the agent that will be assigned. When you send the Macro, you can see exactly what ...
... tag, auto-assign, or auto-respond also apply to tickets created via the standalone Contact Form. Steps 1. Navigate to Settings → Channels → Contact Form. 2. Click on Create Contact Form in the top right corner. 3. The next step is choosing a name for your form ...
... alongside other events like messages and stored for 6 months before being automatically deleted. Steps Set up automatic recording 1. Go to Settings -> Channels -> Voice -> your Voice integration. 2. Under Inbound calls, check the box to automatically start recording inbound calls. 3. Under ...
