551 Results for "chat"
Customer Intents
... /status). return/request Requests to return a received product. return/status Requests a status update on a received product. shipping/change Requests to change shipping information. shipping/delivery-issue Notifies of an error with a package. shipping/policy Asks for shipping information ...
HTTP request step in Flows
... body Click Test Request to ensure you get a 200 OK status code and then click Publish to set the Flow live in your connected channels. By default, HTTP step will create two branches Success - triggered when the request is successful, moving to the next step Error ...
Review automation performance by feature
... In the Performance by feature report, you can filter results by store (if you have more than one connected to Gorgias) to change your view of the data. You can also select CSV to export results from different parts of the report to a spreadsheet (you ...
Revenue Statistics
... the ticket itself won't be displayed on the Revenue statistics page. You can adjust your Statistics view by the relevant integration, ticket channel, ticket tags, or the period that you want to check in the upper-right corner of the dashboard. If you have ...
Delete a user
... user, it'll just be a part of your overall statistics. If you'd like to keep the data, you can change the user's login email to a random email address. That way the person the user profile belonged to won't be ...
Smile
... the ticket, right above the customer's name. 6. Scroll down and drag the customer's Smile info inside the sidebar. This change will be applied to all customer profiles once you access their ticket. You can equip your Macros with Smile variables and then use those ...
Segment
... "{{ticket.status}}", "assignee": "{{ticket.assignee_user}}", "channel": "{{ticket.channel}}", "name": "{{ticket.customer.name}}" ...
Send tracking information email (deprecated)
... and choose the Send tracking information email Autoresponder. This Rule is triggered when a new ticket is created (once per ticket), the channel is Email, and the ticket's intent is shipping/status. There's a filter condition that won't send ...
