554 Results for "chat"
Listen in on active Gorgias Voice calls
... , or accept an incoming call while you’re listening to another. When you’re listening to a call, your status will change to Unavailable to prevent incoming calls from being routed to you, and will switch back to Available once you stop listening. Start or ...
Manage Gorgias account access
... Access Management. Under Single Sign-On (SSO), click the toggles to turn Google or Microsoft SSO ON or OFF. Click Save Changes. Allow auto-join Instead of manually inviting users to Gorgias, you can share an invite link with your team to allow them ...
SentiSum
... SentiSum platform. Once access to the helpdesk has been authorized, the SentiSum team will reach out to determine what needs to be exported (channels, emails, integrations, tags, etc.). When you choose which data you want to implement, it will take around 2 ...
Shopify and Recharge macro actions
... actions can fail if a customer has profile data in more than one of your integrated stores. Recharge Actions You have access to these Recharge Actions that can be added to your macros: Cancel their last subscription Activate their last subscription Refund the latest charge Refund the latest order
Standalone Contact Form
... tag, auto-assign, or auto-respond also apply to tickets created via the standalone Contact Form. Steps 1. Navigate to Settings → Channels → Contact Form. 2. Click on Create Contact Form in the top right corner. 3. The next step is choosing a name for your form ...
Customer data & privacy
... is obfuscated only when it passes validation. The last four digits of the card number are preserved; the rest are replaced with a special character (*). For example, if an incoming ticket contains the text "My credit card number is 4532 0151 1283 0366." ...
Send Customer Satisfaction (CSAT) surveys
... menu. Click Save Changes. If no time delay is selected in the survey settings, the system will automatically send the survey 2 hours after the ticket is closed by default. To disable the satisfaction survey, uncheck the boxes next to each ticket type, then click Save Changes.
Customer Intents
... /status). return/request Requests to return a received product. return/status Requests a status update on a received product. shipping/change Requests to change shipping information. shipping/delivery-issue Notifies of an error with a package. shipping/policy Asks for shipping information ...
