... : Remove some of the Actions if you don't want all of them executed on that particular ticket. Edit the Actions, like changing the Tag that will be added or the agent that will be assigned. When you send the Macro, you can see exactly what ...
... tag, auto-assign, or auto-respond also apply to tickets created via the standalone Contact Form. Steps 1. Navigate to Settings → Channels → Contact Form. 2. Click on Create Contact Form in the top right corner. 3. The next step is choosing a name for your form ...
... alongside other events like messages and stored for 6 months before being automatically deleted. Steps Set up automatic recording 1. Go to Settings -> Channels -> Voice -> your Voice integration. 2. Under Inbound calls, check the box to automatically start recording inbound calls. 3. Under ...
... is obfuscated only when it passes validation. The last four digits of the card number are preserved; the rest are replaced with a special character (*). For example, if an incoming ticket contains the text "My credit card number is 4532 0151 1283 0366." ...
... /status). return/request Requests to return a received product. return/status Requests a status update on a received product. shipping/change Requests to change shipping information. shipping/delivery-issue Notifies of an error with a package. shipping/policy Asks for shipping information ...
... further customize the Rule by: Choosing the Help Center integration it should be tied to Excluding email addresses that shouldn't receive this auto-reply Changing the body of the message above the recommended article preview Changing the body of the message below the recommended article preview
... body Click Test Request to ensure you get a 200 OK status code and then click Publish to set the Flow live in your connected channels. By default, HTTP step will create two branches Success - triggered when the request is successful, moving to the next step Error ...
... In the Performance by feature report, you can filter results by store (if you have more than one connected to Gorgias) to change your view of the data. You can also select CSV to export results from different parts of the report to a spreadsheet (you ...
