... the ticket, right above the customer's name. 6. Scroll down and drag the customer's Smile info inside the sidebar. This change will be applied to all customer profiles once you access their ticket. You can equip your Macros with Smile variables and then use those ...
... "{{ticket.status}}", "assignee": "{{ticket.assignee_user}}", "channel": "{{ticket.channel}}", "name": "{{ticket.customer.name}}" ...
... permissions Create a new Guidance You can create up to 100 Guidance for AI Agent per store connected to Gorgias. Each Guidance has a 5000 character limit. Although AI Agent can read and understand multiple languages, we recommend that you write Guidance in English for optimal results. Go to ...
... will reject SMS messages sent by unregistered numbers. Register your number You can check out the registration best practices by Twilio, but all necessary charges and registration fees will be covered by Gorgias. Once you submit your information for registration, our team will review it to ensure it ...
... call recordings or voicemails left, if those options are enabled for that phone number. Call events after the call Voice ticket assignment Unlike other channels, agents will be routed Voice tickets even if they have the maximum number of tickets assigned to them. The only time an available ...
... store. That way, the AI can make appropriate article recommendations based on the email tickets that your specific store receives. Steps Navigate to Settings → Channels -> Help Center -> AI Library. The page is divided into two sections. On the left, there's a list ...
... members. Other features are included in all plans so it's easy, no headaches. Integration benefits Your ideal satisfaction survey, in all channels Multiple surveys Edit questions Supports any channels (Insta, WhatsApp, FB & more) Multiple languages All channels, synced to helpdesk ...
... download all the tickets via CSV to crunch data further using your favorite data analytics tool. Available columns will be: Ticket id Tags Initial channel Last used integration name Last used integration type Created by an agent Subject Creation date Closed date Survey replied date Assignee name Assignee email ...
