555 Results for "chat"
Macro actions 101
... : Remove some of the Actions if you don't want all of them executed on that particular ticket. Edit the Actions, like changing the Tag that will be added or the agent that will be assigned. When you send the Macro, you can see exactly what ...
Switch from an email integration to email forwarding
... 1: Delete the existing integration From your helpdesk, click the Settings icon in the bottom-left corner. In the sidebar, locate Channels, then select Email. Select an email address from the list, then click Delete Integration. Click Confirm. Step 2: Re-add ...
Receive inbound calls
... call recordings or voicemails left, if those options are enabled for that phone number. Call events after the call Voice ticket assignment Unlike other channels, agents will be routed Voice tickets even if they have the maximum number of tickets assigned to them. The only time an available ...
Create Guidance to give AI Agent custom instructions
... permissions Creating a new Guidance You can create up to 100 Guidance for AI Agent per store connected to Gorgias. Each Guidance has a 5000 character limit. Although AI Agent can read and understand multiple languages, we recommend that you write Guidance in English for optimal results. Go to ...
AI Library
... store. That way, the AI can make appropriate article recommendations based on the email tickets that your specific store receives. Steps Navigate to Settings → Channels -> Help Center -> AI Library. The page is divided into two sections. On the left, there's a list ...
Surveywell
... members. Other features are included in all plans so it's easy, no headaches. Integration benefits Your ideal satisfaction survey, in all channels Multiple surveys Edit questions Supports any channels (Insta, WhatsApp, FB & more) Multiple languages All channels, synced to helpdesk ...
Drill-down
... download all the tickets via CSV to crunch data further using your favorite data analytics tool. Available columns will be: Ticket id Tags Initial channel Last used integration name Last used integration type Created by an agent Subject Creation date Closed date Survey replied date Assignee name Assignee email ...
Set up a return flow with Order Management
The Return Order option allows customers to submit a request to return an order or specific items from an order. The order information is pulled directly from Shopify. If you have integration with Loop Returns, you can also set up your Return Order flow to send shoppers directly to ...
