... /status). return/request Requests to return a received product. return/status Requests a status update on a received product. shipping/change Requests to change shipping information. shipping/delivery-issue Notifies of an error with a package. shipping/policy Asks for shipping information ...
... body Click Test Request to ensure you get a 200 OK status code and then click Publish to set the Flow live in your connected channels. By default, HTTP step will create two branches Success - triggered when the request is successful, moving to the next step Error ...
... place callers on hold. Make a call from a ticket 1. Go to a ticket where the relevant customer has been set. 2. From the channel selector above the reply box, select Phone. 3. Click on the Call button under the customer's phone number that'll ...
... user, it'll just be a part of your overall statistics. If you'd like to keep the data, you can change the user's login email to a random email address. That way the person the user profile belonged to won't be ...
... permissions Create a new Guidance You can create up to 40 Guidance for AI Agent per store connected to Gorgias. Each Guidance has a 5000 character limit. Although AI Agent can read and understand multiple languages, we recommend that you write Guidance in English for optimal results. Go to ...
... the ticket, right above the customer's name. 6. Scroll down and drag the customer's Smile info inside the sidebar. This change will be applied to all customer profiles once you access their ticket. You can equip your Macros with Smile variables and then use those ...
... the ticket itself won't be displayed on the Revenue statistics page. You can adjust your Statistics view by the relevant integration, ticket channel, ticket tags, or the period that you want to check in the upper-right corner of the dashboard. You can also ...
... "{{ticket.status}}", "assignee": "{{ticket.assignee_user}}", "channel": "{{ticket.channel}}", "name": "{{ticket.customer.name}}" ...
