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Article Recommendation in Email (deprecated)

... further customize the Rule by: Choosing the Help Center integration it should be tied to Excluding email addresses that shouldn't receive this auto-reply Changing the body of the message above the recommended article preview Changing the body of the message below the recommended article preview

Set up a return flow with Order Management

... your team uses Loop Returns to manage returns, you can choose this option to send shoppers directly to your Loop Returns portal Select Save Changes Link to your Loop Returns portal When you set a return order flow with Order Management, you can send shoppers directly to your ...

Trustpilot

... com and the side widget containing review data won't be displayed inside the ticket. Trustpilot tickets are created in Gorgias via the email channel - check if you have any Rules that would trigger an auto-response to email tickets and exclude Trustpilot from them. Every review ...

Create Actions: use advanced options to build custom Actions for AI Agent

... if you enable the advanced editor (for a new or existing Action), you cannot return to using the basic editor to make changes to the Action. Go to AI Agent from the main menu, then select Support Actions If you have more than 1 Shopify store ...

Add new users

... approved email domains ON. 3. Enter the email domains you want to allow in the box below - one domain per line. 4. Click Save changes. 5. Share the blue link above the toggle with users you wish to add to the account so they can join by visiting it ...

ReturnLogic

... , locate the integration, and drag it to the sidebar. 3. Click on the widget cogwheel next to Data to edit the widget to change the name and color, and add the ReturnLogic link: Title: {{orderName}} : {{workflowStatus}} ...

HubSpot HTTP Integration

... s ticket, update it (you can add and remove a Tag from the ticket to force an update), and click on the cog in the upper right corner to edit widgets. 10. Select what data you want to see in the widget and click Save Changes.

Guide to Gorgias Voice

Gorgias Voice is an optional add-on to your Helpdesk plan that allows you to make and receive phone calls from your Gorgias helpdesk. Set up a Voice integration to get started. Requirements All Helpdesk plans can subscribe to the Voice Add-on Only Admins can subscribe to ...