249 Results for "chat"
Manage Gorgias notifications
Gorgias sends browser notifications to help you respond to customers the moment a new chat message arrives or a ticket is assigned to you. You can configure notification sounds from within Gorgias, and use your browser settings to enable or disable the notifications themselves. Requirements Available on all Helpdesk ...
Handle tickets in Gorgias
... from your connected store — translate your reply before sending The toolbar will update when you’re sending a non-email reply (like chat or SMS) to display only the options that channel supports. Send your reply Once your reply is ready, you have two options ...
Manage stores in Gorgias
When you connect Shopify, BigCommerce, or Magento 2 stores to Gorgias, you bring data from your ecommerce platform into your helpdesk for your agents to use while handling customer tickets. You can manage your connected stores and the channels associated with them from the store management page ...
Gobot
... for the support rep to request that the customer repeat any information. Gobot's Gorgias integration can determine whether it's during live Chat business hours or not - if it's outside of business hours, live Chat transfer won't be offered and an ...
Return Flow with Loop Returns
... , they'll be redirected to the Loop Returns portal as soon as they click the Return button on the next page. Shopper experience Chat 1. The customer accesses the Track and manage my orders section in your Chat. 2. They select Return an order. 3. Once they choose ...
Measure support performance: Channels
The Channels report shows your support performance broken down by communication channel. Use it to compare ticket volume, response times, and satisfaction scores across every channel your team uses, so you can identify where demand is highest and where to allocate your staffing and resources. Requirements Available ...
Customize how AI Agent hands over to your team
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent Can be used with Shopify stores connected to Gorgias When AI Agent can't resolve a customer's inquiry, it hands the conversation over to your team. Handovers are a ...
Using URL query parameters
You can configure the Chat behavior with URL query parameters to share links with your customers - when a customer clicks the link, the specified page will load and the Chat will perform the desired behavior. You can also use several of these parameters simultaneously: If you, ...
