554 Results for "chat"
Gobot
... for the support rep to request that the customer repeat any information. Gobot's Gorgias integration can determine whether it's during live Chat business hours or not - if it's outside of business hours, live Chat transfer won't be offered and an ...
Multi-Language Support
... are not in one of these languages, they will see the chat in the language that you've set as default in your Chat settings. Steps Chat Editing an existing Chat integration 1. Navigate to Settings → Channels → Chat -> your Chat integration -> Language. 3. Click ...
Using URL query parameters
... "Hello", you can combine all the parameters in a single URL by separating them with an &. So the URL would be www.my-store.com?gs_open_chat&gs_chat_page=conversation&gs_chat_message=Hello.
Offline Capture
The Offline Capture feature in Chat is a way to collect customer inquiries when your shop is offline - it's mandatory for all Gorgias users when Chat isn't active after business hours. Agent availability isn't taken into account when it comes to the offline ...
Automatic Online/Offline Status
Offline mode is when live Chat conversations aren't available but your customers can still reach out via Chat through offline capture where they can expect a reply by email. If you're just getting started with Chat or don’t have around-the-clock ...
Install Campaign bundle
Installing Campaign bundle is mandatory so your Chat Campaigns can remain active and visible to your customers. This Campaign bundle was previously contained in the Chat installation package, but we decided to separate it to increase security. Steps 1. In Gorgias, go to Convert → your Chat integration - ...
Live and offline mode
Modes determine how customers interact with your Chat widget which is important as it sets the expectation for reply times from your team. Gorgias Chat has 2 modes: ModeBehaviorMost suitable for Live Customers can send live Chat messages to your team. When agents are available to answer Chat inquiries ...
Notifications 101
When there's a new message on any Chat-type channel (Chat, Instagram DMs, Messenger, etc.), and when you're assigned a ticket, you can receive a browser notification - they help make sure you respond to customers as soon ...
