... to mark the ticket as a positive or negative customer interaction: Choose a description from the drop-down menu and optionally add additional comments: If successful, the action will appear like so in the ticket: Once the ticket is marked, the Shopify widget will ...
... - this code will add Ada to your page, and display and hide the appropriate Chat widget elements when needed. 5. Replace the below comment with your Javascript snippet from step 1: ...
... measurements (for example, ring size, pant size, height). Text Agents can enter basic text to add notes, descriptions or comments about a customer. Max 2000 characters. You might use text to record things like birthdays, pet names, wedding dates. Yes/No ...
... please review the connection between your Facebook page and Instagram account. Respond to Instagram Comments via Direct Message You can privately respond to an Instagram comment, which will create a new Instagram Direct message ticket in Gorgias. To do so, open an Instagram comment ticket, hover over ...
... them will have a separate View. Limitations This integration specifically addresses TikTok Shop interactions, excluding the handling of direct messages (DMs) and comments. The integration works only with US-based TikTok shops. You can't change your TikTok Shop customer service status using this integration ...
Message Body This is the part of the Rule that will be looking for a specific message within the ticket. The Message Body condition can't read HTML content. Contains all of searches for multiple words within a ticket - if we input the word "test" and ...
Facial expression, tone of voice, or body language are all clues that improve oral communication but are lacking in online interactions. Yet, knowing how a customer feels could greatly improve the quality of your customer service. Gorgias can automatically detect some sentiments that can help you manage ...
There are 5 user roles that can be assigned to users to control their permissions in detail: Permissions per role FunctionObserverLiteBasicLeadAdmin User Settings View Y Y Y Y Y Update Y Y Y Y Y Billing View N N N N Y Update N N N N Y Customers ...
