48 Results for "comment"
Ada AI Chatbot
... - this code will add Ada to your page, and display and hide the appropriate Chat widget elements when needed. 5. Replace the below comment with your Javascript snippet from step 1:(Optional) Add this CSS to your page, to align Gorgias’ button with ...
Instagram Direct Messages
... please review the connection between your Facebook page and Instagram account. Respond to Instagram Comments via Direct Message You can privately respond to an Instagram comment, which will create a new Instagram Direct message ticket in Gorgias. To do so, open an Instagram comment ticket, hover over ...
Aide: Agentic AI CX & Support
... Agentic AI CX: automated replies and actions in your store when scenario conditions are met Drafts for team members: AI responses as internal comments in Gorgias for team members to review, edit, and send. Building confidence for full Agentic CX AI agentic chatbots on your storefront ...
Merge Gorgias tickets
... (the customer on both tickets must match) Help Center Help Center tickets (the customer on both tickets must match) Instagram ad comment • Email tickets • Voice tickets (the customer on both tickets must match) Instagram comment • Email tickets • Voice tickets (the customer on both ...
Score the quality of your tickets with Auto QA
... moment, Auto QA does not score social media tickets or phone calls. These include: Facebook messages, mentions and recommendations Instagram mentions, comments and ad comments Gorgias Voice Aircall Conversations that are too short do not receive an Auto QA score: Only tickets with at least ...
Simplesat
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Simplesat provides add-ons for CSAT, CES, NPS, & 5-star feedback! Add CSAT, CES ...
Create and manage customer fields
Customer fields are unique properties that let your agents capture additional information about shoppers on their customer profile in Gorgias. Unlike ticket fields or tags, customer fields stay with your customer from ticket-to-ticket, so your agents have full context about the person they’ ...
Rules FAQs
In what order are Rules executed? Rules execution order is determined by two things, the trigger and the position of the Rule in the list: Ticket Created Rules are always executed before New Message In Ticket ones, and Ticket Updated Rules are executed last. All Rules ...
