48 Results for "comment"
Aide: Agentic AI CX & Support
... Agentic AI CX: automated replies and actions in your store when scenario conditions are met Drafts for team members: AI responses as internal comments in Gorgias for team members to review, edit, and send. Building confidence for full Agentic CX AI agentic chatbots on your storefront ...
Merge Gorgias tickets
... (the customer on both tickets must match) Help Center Help Center tickets (the customer on both tickets must match) Instagram ad comment • Email tickets • Voice tickets (the customer on both tickets must match) Instagram comment • Email tickets • Voice tickets (the customer on both ...
Score the quality of your tickets with Auto QA
... moment, Auto QA does not score social media tickets or phone calls. These include: Facebook messages, mentions and recommendations Instagram mentions, comments and ad comments Gorgias Voice Aircall Conversations that are too short do not receive an Auto QA score: Only tickets with at least ...
Simplesat
... that macro in a ticket: The recipient will click on the link in their email, choose a response, and optionally add a comment: The surveys will be visible in your Simplesat dashboard, on the right-hand side, and in Gorgias tickets as well ...
Create and manage customer fields
... ring size, pant size, or height) in their profile. Text Agents can use the text field to add notes, descriptions or comments about a customer. There is a 2000 character limit on text added to the text field. You might use a text field to record ...
Rules FAQs
In what order are Rules executed? Rules execution order is determined by two things, the trigger and the position of the Rule in the list: Ticket Created Rules are always executed before New Message In Ticket ones, and Ticket Updated Rules are executed last. All Rules ...
TikTok Shop
This integration was built by our partners, and the wait time in case of any technical issues might be a bit longer than for a regular support request. Stop the switch and start scaling! With Gorgias for TikTok Shop, you can resolve customer inquiries faster than ever ...
Medallia (Stella Connect)
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Medallia Agent Connect connects customer feedback, quality assurance, and coaching, giving CX leaders visibility into service and performance, ...
