... measurements (for example, ring size, pant size, height). Text Agents can enter basic text to add notes, descriptions or comments about a customer. Max 2000 characters. You might use text to record things like birthdays, pet names, wedding dates. Yes/No ...
... please review the connection between your Facebook page and Instagram account. Respond to Instagram Comments via Direct Message You can privately respond to an Instagram comment, which will create a new Instagram Direct message ticket in Gorgias. To do so, open an Instagram comment ticket, hover over ...
... the customer — for example, someone adds or changes the assignee, adds a tag or leaves an internal note If you reply to a comment directly on Facebook or Instagram, instead of from the ticket in your helpdesk. Direct replies to messages you receive on Facebook or Instagram ...
... them will have a separate View. Limitations This integration specifically addresses TikTok Shop interactions, excluding the handling of direct messages (DMs) and comments. The integration works only with US-based TikTok shops. You can't change your TikTok Shop customer service status using this integration ...
... Is not looks for a specific message that doesn't exactly match the keyword or phrase. These options are useful for tracking social media comments, but message body won't work with Instagram or Facebook ads by targeting keywords used in the ad - they'll ...
Facial expression, tone of voice, or body language are all clues that improve oral communication but are lacking in online interactions. Yet, knowing how a customer feels could greatly improve the quality of your customer service. Gorgias can automatically detect some sentiments that can help you manage ...
There are 5 user roles that can be assigned to users to control their permissions in detail: Permissions per role FunctionObserverLiteBasicLeadAdmin User Settings View Y Y Y Y Y Update Y Y Y Y Y Billing View N N N N Y Update N N N N Y Customers ...
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Simplesat provides add-ons for CSAT, CES, NPS, & 5-star feedback! Add CSAT, CES ...
