... please review the connection between your Facebook page and Instagram account. Respond to Instagram Comments via Direct Message You can privately respond to an Instagram comment, which will create a new Instagram Direct message ticket in Gorgias. To do so, open an Instagram comment ticket, hover over ...
... them will have a separate View. Limitations This integration specifically addresses TikTok Shop interactions, excluding the handling of direct messages (DMs) and comments. The integration works only with US-based TikTok shops. You can't change your TikTok Shop customer service status using this integration ...
... Is not looks for a specific message that doesn't exactly match the keyword or phrase. These options are useful for tracking social media comments, but message body won't work with Instagram or Facebook ads by targeting keywords used in the ad - they'll ...
... for other Rules Tag negative/positive feedback for one product line (use the sentiment crossed with a keyword). Auto-hide negative comments on social media. Auto-like/close positive comments on social media. Flag promoter customers to retarget them in the future. Modulate your ...
... or by other integrations. The more descriptive the notes are the better effect it will be. The customer note is in pure language description. Usable comments include order information, characteristics of customers, products used, bills, etc. Add internal notes as context: You can add an ...
There are 5 user roles that can be assigned to users to control their permissions in detail: Permissions per role FunctionObserverLiteBasicLeadAdmin User Settings View Y Y Y Y Y Update Y Y Y Y Y Billing View N N N N Y Update N N N N Y Customers ...
AI Agent will be launched in July 2024. All Automate subscribers can apply for Beta by going to Automate → your store → AI Agent. Please make sure you meet these requirements and learn more about pricing before applying. AI Agent is tailored to your brand's identity. It learns and ...
Customer satisfaction ratings are one of the best ways to determine how well your team is supporting your customers as they're direct feedback from them. The ticket needs to contain at least one reply from an agent for the CSAT survey to trigger, but it doesn' ...
