49 Results for "comment"
Instagram Direct Messages
... please review the connection between your Facebook page and Instagram account. Respond to Instagram Comments via Direct Message You can privately respond to an Instagram comment, which will create a new Instagram Direct message ticket in Gorgias. To do so, open an Instagram comment ticket, hover over ...
TikTok Shop
... them will have a separate View. Limitations This integration specifically addresses TikTok Shop interactions, excluding the handling of direct messages (DMs) and comments. The integration works only with US-based TikTok shops. You can't change your TikTok Shop customer service status using this integration ...
Rule Glossary: Message
... Is not looks for a specific message that doesn't exactly match the keyword or phrase. These options are useful for tracking social media comments, but message body won't work with Instagram or Facebook ads by targeting keywords used in the ad - they'll ...
Customer Sentiments
... for other Rules Tag negative/positive feedback for one product line (use the sentiment crossed with a keyword). Auto-hide negative comments on social media. Auto-like/close positive comments on social media. Flag promoter customers to retarget them in the future. Modulate your ...
User permissions
... - all users are allowed to list most resources including users, Macros, and Rules with the API. Actions such as hiding/liking comments and responding to private/direct messages on Facebook/Instagram are all considered integrations-related actions as well. Observers can't ...
Simplesat
... that macro in a ticket: The recipient will click on the link in their email, choose a response, and optionally add a comment: The surveys will be visible in your Simplesat dashboard, on the right-hand side, and in Gorgias tickets as well ...
Create and manage customer fields
Customer fields are unique properties that let your agents capture additional information about shoppers on their customer profile in Gorgias. Unlike ticket fields or tags, customer fields stay with your customer from ticket-to-ticket, so your agents have full context about the person they’ ...
Automatically score the quality of your tickets with Auto QA
Whenever your agents close a new conversation with a customer, Gorgias uses Auto QA to automatically evaluate and assign a quality score to the ticket using AI. Rather than manually checking tickets, your reviewers can use the scores from Auto QA to better understand your team’s ...
