... ’s contact details (name, email, phone number, company, address, website, etc.) Call history with call recordings Comments and notes Gorgias tickets and conversations Additional activities from Gorgias and CloudTalk software With real-time synchronization, all data will be automatically ...
... expertise where it matters most. Stateset AI automatically integrates with Gorgias Tickets, alleviating the manual effort required from CX representatives. Interprets the question/comment/request from the customer. Generates the correct response based on your company Knowledge Base, Rules, Attributes, Brand Voice, etc ...
... a message from you. No hate speech or bullying Make sure everyone feels safe. Bullying of any kind isn't allowed, and degrading comments about things like race, religion, culture, sexual orientation, gender, or identity won't be tolerated. Be commercially aware ...
... 8. Edit/add shipping method.9. Edit/select or create a new address and set a billing address. 10. (Optional) Edit/add notes and comments. 11. Click Create draft/paid order - if successful, the order will appear in the BigCommerce widget immediately.
... it won't be pulled in Yotpo tickets - it'll only be pulled into Gorgias when you try to add a new comment on the review. The newly added comment will be marked as an error because Yotpo supports only one comment per review. Yotpo emails You ...
... can reply in one click. There are 3 alerts activated by default: Order in Action Required Negative rating on Buyer Satisfaction survey, with comment Negative rating on Buyer Satisfaction survey, without comment You can deactivate the alerts you do not want to receive in your Bigblue integration ...
... to mark the ticket as a positive or negative customer interaction: Choose a description from the drop-down menu and optionally add additional comments: If successful, the action will appear like so in the ticket: Once the ticket is marked, the Shopify widget will ...
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Ada AI chatbot can be used by non-technical CX teams and can power personalized interactions for every customer using Ada ...
