48 Results for "comment"
Auto-tag Rule best practices
... You can use Rules to identify, tag, and assign tickets based on the language used by the customer. Rule setup Facebook and Instagram comments We don't recommend setting up auto-reply Rules for social media comments because they can be registered as spammy and deactivate ...
CloudTalk
... ’s contact details (name, email, phone number, company, address, website, etc.) Call history with call recordings Comments and notes Gorgias tickets and conversations Additional activities from Gorgias and CloudTalk software Integration benefits Workflow Automation -> Auto-create tickets, ...
Stateset ReSponse
... expertise where it matters most. Stateset AI automatically integrates with Gorgias Tickets, alleviating the manual effort required from CX representatives. Interprets the question/comment/request from the customer. Generates the correct response based on your company Knowledge Base, Rules, Attributes, Brand Voice, etc ...
Duplicate an order
... 8. Edit/add shipping method.9. Edit/select or create a new address and set a billing address. 10. (Optional) Edit/add notes and comments. 11. Click Create draft/paid order - if successful, the order will appear in the BigCommerce widget immediately.
Yotpo
... it won't be pulled into Yotpo tickets - it'll only be pulled into Gorgias when you try to add a new comment on the review. The newly added comment will be marked as an error because Yotpo supports only one comment per review. Yotpo data displayed ...
Measure ticket quality: Satisfaction
... metric includes a comparison to the previous equivalent period. Hover over the percentage change to see the exact values being compared. Analyze CSAT distribution and comments Below the trend cards, two charts let you explore how ratings are distributed and what customers are saying. Average CSAT shows a donut ...
Bigblue
... can reply in one click. There are 3 alerts activated by default: Order in Action Required Negative rating on Buyer Satisfaction survey, with comment Negative rating on Buyer Satisfaction survey, without comment You can deactivate the alerts you do not want to receive in your Bigblue integration ...
Deliverlitics
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Know your customers and provide personalized CX! Deliverlitics allows you to take control of personalizing your CX by allowing you to ...
