... You can use Rules to identify, tag, and assign tickets based on the language used by the customer. Rule setup Facebook and Instagram comments We don't recommend setting up auto-reply Rules for social media comments because they can be registered as spammy and deactivate ...
... ’s contact details (name, email, phone number, company, address, website, etc.) Call history with call recordings Comments and notes Gorgias tickets and conversations Additional activities from Gorgias and CloudTalk software With real-time synchronization, all data will be automatically ...
... expertise where it matters most. Stateset AI automatically integrates with Gorgias Tickets, alleviating the manual effort required from CX representatives. Interprets the question/comment/request from the customer. Generates the correct response based on your company Knowledge Base, Rules, Attributes, Brand Voice, etc ...
... a message from you. No hate speech or bullying Make sure everyone feels safe. Bullying of any kind isn't allowed, and degrading comments about things like race, religion, culture, sexual orientation, gender, or identity won't be tolerated. Be commercially aware ...
... 8. Edit/add shipping method.9. Edit/select or create a new address and set a billing address. 10. (Optional) Edit/add notes and comments. 11. Click Create draft/paid order - if successful, the order will appear in the BigCommerce widget immediately.
... agent doesn't respond. The automated message from the Campaign makes this ticket billable right from the start. When an agent replies to a comment on Instagram or Facebook directly, their reply shows as coming from a Gorgias Bot in the ticket, but that ticket won' ...
Yotpo is a user-generated content tool for merchants including customer reviews, visual marketing, loyalty, and referrals. This feature is only available if you're on the Yotpo Premium plan. With the integration, you can: See the customer's Yotpo status Review ...
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Bigblue is a fulfillment company for e-commerce brands - their technology allows you to offer prime-like deliveries, ...
