... When replying to the ticket for the first time, a new Instagram comment will be created on that media, and after that the conversation will carry on by replying to the newly created comment. Comment: Top-level comment mention Every time someone mentions the page in ...
... , email, phone number, company, address, website, etc.) Call history with call recordings Comments and notes Gorgias tickets and conversations Additional activities from Gorgias and CloudTalk software With real-time synchronization, all data will be automatically updated in both systems and you ...
... as the ticket's customer if you recognize them later. We don't recommend setting customers when they're having a Chat conversation because it creates new tickets and the conversation is split - instead, you can merge the customer. Once you have the customer set ...
... directly from Gorgias without sending a reply? In the customer sidebar for your Amazon integration, there will be a link for marking the conversation as no response needed. When you click on that link, an internal note will show inside the ticket confirming that the conversation is ...
... type and send responses which will flow through VIA and to the shopper as a text message coming from the same number they messaged. The conversation between an agent in Gorgias and a shopper using their SMS number will be visible in the ticket if the agent is responding from ...
... - as soon as the app is installed, Mercuri will fetch all the existing tickets to train the bot and answer tickets automatically when a customer reaches out: The conversations will create tickets in Gorgias: Even though Mercuri is a chatbot, it also works with email.
You can set up and turn on AI Agent for your Shopify store from the AI Agent menu in Gorgias. Here, you can train AI Agent with knowledge, test its accuracy and control the channels where your customers interact with AI. Once AI Agent is deployed and has ...
You can customize how AI Agent behaves so that it responds to shoppers in a way that's consistent and matches your brand’s way of working. Just a like how you would onboard a human agent, you can instruct AI Agent on: Tone of voice ...
