184 Results for "convert"
Amplify.ai
... comment on Instagram or Facebook post (some intents are specific to getting help around shipping, product issues etc.), it moves those conversations into private or direct messaging and then over to Gorgias after gathering additional details. Customer experience Once customers reach out over Messenger, they ...
Customize Chat Appearance
... depending on your business hours. There are two fields available: Colors You can change the color of your Chat's header and the conversation bubble. Additionally, you can select whether the fill will be gradient or in solid colors. Unless you set it up otherwise as described ...
Coach AI Agent and give feedback to improve its responses
... Agent’s message. Optional: rate conversation quality You can rate AI Agent’s conversation to provide Gorgias with valuable data to monitor conversation quality and inform product improvements. Open a ticket handled by AI Agent, then click on AI Feedback Under How was this conversation, ...
Audmate
... waiting points, referral URL, and VIP tier next to tickets in Gorgias, giving your agents a full overview of customers’ points conversion status. Insert referral URL as a variable in Macros. Steps 1. Go to Settings -> App Store -> All Apps. 2. Find ...
Satisfaction survey (CSAT) 101
... one message from a customer and one answer from an agent (messages sent via Rules and notes don't count) The total conversation (all messages together) is longer than 250 characters The last reply from an agent, at the moment when the ticket gets ...
Textline
... Extension if they prefer to stay in the Gorgias tab. When a conversation is resolved in Textline, you can choose to resolve the corresponding conversation in Gorgias. With this setup, if a customer texts in again, a new conversation in Textline will be created, thus creating ...
Answer chat tickets with automatic Article Recommendations (BigCommerce and Magento)
Who can use this feature? Owner, Admin and Lead roles All plans with the AI Agent add-on (required to access automations) Can be used with BigCommerce and Magento stores Deprecated for Shopify integrations: Article Recommendations are not available for Gorgias accounts with connected ...
Judge.me Product Reviews
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Judge.me is a fast-loading, fully customizable review app, available in 37 languages. You can schedule automatic emails ...
