... Instagram. 3. Click Save Changes. When a customer posts on your Instagram page, a ticket will be created. From here you can handle all conversations just like you would with tickets from other channels, like Chat or email. You can also apply Macros, tag your tickets, ...
... SMS replies, without having to switch between applications. Automatically open Gorgias tickets whenever a customer replies to an SMS, unifying your Sendlane SMS conversation to Gorgias to streamline your workflow. Avoid cluttering your Gorgias inbox with our rules-based ticket-opening system. We will not open ...
... applications You can't search for macros using symbols that they contain in their name, for example # - only the keywords. Naming conventions Being able to search for the Macro you need quickly will boost agent efficiency and speed. If you establish naming conventions early on, ...
... comment on Instagram or Facebook post (some intents are specific to getting help around shipping, product issues etc.), it moves those conversations into private or direct messaging and then over to Gorgias after gathering additional details. Customer experience Once customers reach out over Messenger, they ...
... depending on your business hours. There are two fields available: Colors You can change the color of your Chat's header and the conversation bubble. Additionally, you can select whether the fill will be gradient or in solid colors. Unless you set it up otherwise as described ...
... waiting points, referral URL, and VIP tier next to tickets in Gorgias, giving your agents a full overview of customers’ points conversion status. Insert referral URL as a variable in Macros. Steps 1. Go to Settings -> App Store -> All Apps. 2. Find ...
... one message from a customer and one answer from an agent (messages sent via Rules and notes don't count) The total conversation (all messages together) is longer than 250 characters The last reply from an agent, at the moment when the ticket gets ...
... -to-ticket. So for your agents, they always have full context about the person they’re helping directly alongside the ticket conversation. Create customer fields Go to Settings > Customer Fields Select Create Field Give your field a Name and Description Select a field Type ( ...
