... depending on your business hours. There are two fields available: Colors You can change the color of your Chat's header and the conversation bubble. Additionally, you can select whether the fill will be gradient or in solid colors. Unless you set it up otherwise as described ...
... waiting points, referral URL, and VIP tier next to tickets in Gorgias, giving your agents a full overview of customers’ points conversion status. Insert referral URL as a variable in Macros. Steps 1. Go to Settings -> App Store -> All Apps. 2. Find ...
... one message from a customer and one answer from an agent (messages sent via Rules and notes don't count) The total conversation (all messages together) is longer than 250 characters The last reply from an agent, at the moment when the ticket gets ...
... -to-ticket. So for your agents, they always have full context about the person they’re helping directly alongside the ticket conversation. Create customer fields Go to Settings > Customer Fields Select Create Field Give your field a Name and Description Select a field Type ( ...
... a single use. The value of the discount is based on the fixed discount % in your settings.. Learn more about discount settings. Monitor sales conversations in one place Any conversations that Shopping Assistant has with customers appear as tickets in your helpdesk inbox — just look for AI Agent’ ...
... Recharge widget will appear in the ticket sidebar in Gorgias with the Text via SMS option. By using that button, you can continue the conversation via SMS from the browser pop-up. The RechargeSMS Tag will be automatically added to your tickets for easier handling with Gorgias. When ...
Every time one of your customers mentions you on Instagram, Gorgias will create a Ticket for you to handle this interaction without leaving the helpdesk. Steps 1. Go to Settings -> App Store -> My apps -> your Facebook integration -> Overview. 2. Under Instagram ...
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Streamline communication between you and your customers by integrating CloudTalk with Gorgias: Call your customers and prospects with a single click ...
