... comment on Instagram or Facebook post (some intents are specific to getting help around shipping, product issues etc.), it moves those conversations into private or direct messaging and then over to Gorgias after gathering additional details. Customer experience Once customers reach out over Messenger, they ...
... depending on your business hours. There are two fields available: Colors You can change the color of your Chat's header and the conversation bubble. Additionally, you can select whether the fill will be gradient or in solid colors. Unless you set it up otherwise as described ...
... waiting points, referral URL, and VIP tier next to tickets in Gorgias, giving your agents a full overview of customers’ points conversion status. Insert referral URL as a variable in Macros. Steps 1. Go to Settings -> App Store -> All Apps. 2. Find ...
... one message from a customer and one answer from an agent (messages sent via Rules and notes don't count) The total conversation (all messages together) is longer than 250 characters The last reply from an agent, at the moment when the ticket gets ...
... -to-ticket. So for your agents, they always have full context about the person they’re helping directly alongside the ticket conversation. Create customer fields Go to Settings > Customer Fields Select Create Field Give your field a Name and Description Select a field Type ( ...
... Recharge widget will appear in the ticket sidebar in Gorgias with the Text via SMS option. By using that button, you can continue the conversation via SMS from the browser pop-up. The RechargeSMS Tag will be automatically added to your tickets for easier handling with Gorgias. When ...
... When replying to the ticket for the first time, a new Instagram comment will be created on that media, and after that the conversation will carry on by replying to the newly created comment. Comment: Top-level comment mention Every time someone mentions the page in ...
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Streamline communication between you and your customers by integrating CloudTalk with Gorgias: Call your customers and prospects with a single click ...
