... applications You can't search for macros using symbols that they contain in their name, for example # - only the keywords. Naming conventions Being able to search for the Macro you need quickly will boost agent efficiency and speed. If you establish naming conventions early on, ...
... , Chat or another integrated channel is considered billable if a human agent or a Rule responds to the customer. Additional messages in the ticket conversation are not considered additional billable tickets. Only the ticket as a whole is considered billable once it receives a response, regardless of how ...
... comment on Instagram or Facebook post (some intents are specific to getting help around shipping, product issues etc.), it moves those conversations into private or direct messaging and then over to Gorgias after gathering additional details. Customer experience Once customers reach out over Messenger, they ...
... depending on your business hours. There are two fields available: Colors You can change the color of your Chat's header and the conversation bubble. Additionally, you can select whether the fill will be gradient or in solid colors. Unless you set it up otherwise as described ...
... waiting points, referral URL, and VIP tier next to tickets in Gorgias, giving your agents a full overview of customers’ points conversion status. Insert referral URL as a variable in Macros. Steps 1. Go to Settings -> App Store -> All Apps. 2. Find ...
... one message from a customer and one answer from an agent (messages sent via Rules and notes don't count) The total conversation (all messages together) is longer than 250 characters The last reply from an agent, at the moment when the ticket gets ...
... -to-ticket. So for your agents, they always have full context about the person they’re helping directly alongside the ticket conversation. Create customer fields Go to Settings > Customer Fields Select Create Field Give your field a Name and Description Select a field Type ( ...
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. RechargeSMS (former ElectricSMS) is a transactional SMS platform for Shopify merchants on both basic D2C stores as well as D2C ...
