... type and send responses which will flow through VIA and to the shopper as a text message coming from the same number they messaged. The conversation between an agent in Gorgias and a shopper using their SMS number will be visible in the ticket if the agent is responding from ...
... the team. Trusted by 300+ global businesses and 300K+ daily engagements: 83% automation rate 4.8 CSAT +50% sales conversion 50% cost <15 sec response time Steps From your Gorgias account, head to Settings → App Store → All Apps Find Aissist.io ...
... CX Teams. Installing Gorgias Chat When you add a Chat widget to your store or website, your shoppers can initiate a real-time conversation with your support team. Each conversation, including those handled by AI Agent or an automation feature, will open a ticket in your ...
... - as soon as the app is installed, Mercuri will fetch all the existing tickets to train the bot and answer tickets automatically when a customer reaches out: The conversations will create tickets in Gorgias: Even though Mercuri is a chatbot, it also works with email.
You can set up and turn on AI Agent for your Shopify store from the AI Agent menu in Gorgias. Here, you can train AI Agent with knowledge, test its accuracy and control the channels where your customers interact with AI. Once AI Agent is deployed and has ...
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Rebuy is the leading e-commerce personalization platform. The world’s fastest-growing, and most customer-centric ...
You can customize how AI Agent behaves so that it responds to shoppers in a way that's consistent and matches your brand’s way of working. Just a like how you would onboard a human agent, you can instruct AI Agent on: Tone of voice ...
Is WhatsApp free for Gorgias customers? All Gorgias customers can add WhatsApp as a new channel to their helpdesk for free. WhatsApp tickets are that you reply to from your helpdesk are counted as billable tickets and counted toward your ticket usage. Usage costs are incurred through WhatsApp, ...
