... our tickets using a random agent or one of our agents? Siena has a dedicated Agent (created during installation) that automates your conversations on your behalf. How do I know which conversations were automated by Siena? All tickets that were automated by Siena will have the ...
... accounts. Help Desk Migration functions through API methods that are accessible from both platform ends. These methods use scopes to retrieve and create tickets (conversations) and associated data within Gorgias. Example 1. In your Gorgias account, navigate to Settings -> App Store -> All Apps ...
... Updates, etc. If you opt-in, your tickets will appear in Gorgias with an existing tag coming from Gmail. Group emails into conversations We group messages like Gmail does by default which can cause issues with Contact Forms, so it's best to disable this ...
... SMS tickets from Gorgias? Customers must first text your SMSBump number to start an SMS Gorgias ticket. You can't start an SMS conversation with a customer from Gorgias. Can I send pictures via SMSBump through Gorgias? SMSBump supports MMS, so you'll be able ...
... conversations. At the opening of each conversation, Shipped AI will be the first to respond (via the AI bot) and tag the conversation with the shipped-ai-intercepted Tag. When a Chat conversation is resolved, the ticket will be tagged with shipped-ai ...
... open Gorgias Chat is offered and takes that step, the Gorgias Chat will open up and they'll be able to start a conversation with your Support. Use the Stonly contact form to create a ticket in Gorgias 1. Log into your Stonly account, and choose the ...
... ), the Ticket will open in Gorgias. You will also be able to view that thread of messages in Stay AI’s Customer Conversations tab. Streamlined customer support - Merchants can now manage subscriptions directly within Gorgias, minimizing the need to switch between multiple platforms. Improved customer ...
... the reply as a text message response. What if I close the ticket? If you close the ticket in Gorgias and the customer replies, a new ticket will be created. Otherwise, if the conversation isn't closed, new replies will appear in the same thread.
