... ), the Ticket will open in Gorgias. You will also be able to view that thread of messages in Stay AI’s Customer Conversations tab. Streamlined customer support - Merchants can now manage subscriptions directly within Gorgias, minimizing the need to switch between multiple platforms. Improved customer ...
... the reply as a text message response. What if I close the ticket? If you close the ticket in Gorgias and the customer replies, a new ticket will be created. Otherwise, if the conversation isn't closed, new replies will appear in the same thread.
... and can be supported within the US only. The client received only one reply. Why? You can only reply once to customers through Omnisend. You should close the ticket after the first reply then, if the client responds, a new conversation will be created for further communication.
... but not from Gorgias to KrispCall. Notes logging: This option syncs notes to Gorgias. The notes are created/edited/deleted from the conversation box or during the call. Toggling off this button won’t sync notes to Gorgias: Workflow Settings Make sure to enable call ...
... associated with Gorgias, so any messaging used within the Playground, will remain and only be visible in Fini: You can see the conversation that happens in a Gorgias ticket under the History tab under Conversations→History, in the Fini Dashboard. You can also choose to have ...
... drafting accurate responses for agents to reduce handle times and help your team build confidence in AI. Once you've decided which types of conversations to fully automate, Aide helps you create the most suitable strategy for each type of conversation. Limitations The integration currently doesn't ...
Once you’ve set up AI Agent with knowledge from your Help Center or website, created Guidance and enabled Actions, you can use the test environment to try out AI Agent. The test environment is a controlled space where you can simulate real interactions — including asking questions ...
Use the Customer Timeline to see an overview of a customer’s interactions with your brand, including ticket history and Shopify order data. From the Customer Timeline, you can review past tickets, generate AI summaries, and quickly catch up on context before responding. Requirements Customer ...
