... to Comment event, which will include the comment you were responding to and a link to the Instagram comment ticket where you initiated the conversation. It will also include the Instagram Direct message response from the previous step. The rest of the conversation will take place in the new ...
... tickets. Full reports: See Aide performance reports outlining the most common topics detected, automation executed, drafts used, and bot-handled conversations. Easy to Train: train Aide with macros, past tickets, topics, help articles, and add custom AI instructions to make ...
... However, Automate still played a key role in resolving the request without extended back-and-forth. To be clear, if the conversation is continued by an agent within 72 hours after it started, it will never be charged as both an automated interaction and a ...
... closed. FAQs I seem to be missing some of my Klaviyo tickets in Gorgias, why is that? Tickets are created only for SMS conversations with customers who have a profile consented. The best practice is to toggle only non-consented profiles for auto-responders on your ...
... number of tickets per channel To focus on an agent’s work, select a ticket number under Open Tickets to see their current conversations with customers. Monitor live call activity (Gorgias Voice) Requires Gorgias Voice add-on When you subscribe to the Gorgias Voice add ...
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Attentive is a personalized mobile messaging platform for e-commerce and retail brands that can quickly become a top 3 revenue ...
I still can't turn on Instagram Direct Messages. What should I do? There's a number of reasons why you don't have access to Instagram Direct Messages, despite meeting the follower count requirements. The error message falsely states that the account doesn' ...
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Klaviyo is a marketing platform for creating, managing, and measuring every customer interaction your business generates. The integration with Gorgias ...
