... 'll get back to you as soon as possible during our business hours. Resolution Message (optional) - I'll close this conversation. If you need anything else, text back "Service" to be reconnected. I would like to enable Support Confirmation. How should I ...
... 3 days. We do historical syncs though, the first time the customer reaches out via DMs into Gorgias, and sync all their past conversations that happened on the Instagram app into the first ticket. DMs from one person go under the same thread. After setting a customer on ...
... in the format yourdomain.gorgias.com (you can see your domain in your Gorgias login page in the address bar). Select Sync SMS Conversations to receive SMS tickets into Gorgias, Sync Reviews to receive Klaviyo Review tickets, and Sync customer profile information from Klaviyo to Gorgias ...
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Aissist.io, the world’s leading multi-agent and multi-task AI, provides full-cycle automation ...
Once you’ve set up AI Agent with knowledge from your Help Center or website, created Guidance and enabled Actions, you can use the test environment to try out AI Agent. The test environment is a controlled space where you can simulate real interactions — including asking questions ...
Any advanced customization of key edits through code will override the changes done in these settings. If you go to Settings -> Channels -> Chat -> your Chat integration -> Language and click on the Customize button at the right of the language you'd ...
If a customer writes an email, contacts you via Chat, or comments on one of your Facebook posts - as well as reaches out via a bunch of other channels we have available - all those actions will create a ticket in your Gorgias helpdesk. Ticket properties Ticket ...
Facebook comments Once you integrate your Facebook business page with Gorgias, you'll be able to manage and reply to your shopper's Facebook comments from inside your Gorgias dashboard. If you activate Facebook comments on the Facebook integration page, it'll create a ticket ...
