... via Rule You can create a Rule that will automatically apply a Tag to a certain group of tickets - for example, for every email ticket that comes in. Remove Tags Removing manually You can manually remove any Tag in the ticket by clicking the x next to it ...
... and the product(s) is restocked in Shopify. The shopper gets a refund for the full amount paid. AI Agent sends a confirmation email when the order cancellation is complete. Edit order shipping address in Shopify → this Action allows AI Agent to update a shopper’s shipping ...
... , cancellations, etc. Seamless handover to Gorgias - After AI when customers want to talk to an agent, they collect the customers’ emails, and a ticket gets created in Gorgias. Train on Gorgias tickets - Soon you'll also be able to train Manifest on ...
... Gorgias now checks for a match with the phone number in Customer B - Phone Number and attempts to add it to Customer A - Email. Note: If the phone number exists in both profiles (Customer A - Email and Customer B - Phone Number), Gorgias ...
... is long (>15 min) - when that happens, we display 2 prompts (Wait for live chat and Get replies by email). If the visitor clicks on Wait for an agent, we display key number 7 when the email prompt is set as Required ...
... URL: https://{data center name from step 3}.api.mailchimp.com/3.0/search-members?query={{ticket.customer.email}} HTTP Method: GET Headers: Authorization, apikey {your api key from step 2}
... /json 7. Under JSON Body, add the following: { "customer": { "email": "{{ person.Email|default:'' }}" }, "messages": [ { "sender": { "email" ...
... be a part of your overall statistics. If you'd like to keep the data, you can change the user's login email to a random email address. That way the person the user profile belonged to won't be able to use it anymore, ...
