... left. 2. Choose Customers. Search for customers 1. Click on Search in the left sidebar. 2. Click on the Customers tab. 3. Search for your customers by their first name, last name, or email address. Related articles Create a customer Edit a customer Delete a customer Ticket customer
... - we recommend 1 account per company (per legal entity). Once done you'll have the following options: Integrate all support email addresses and social media accounts of each store. Create Rules and Macros specific to each store. Set up a different email signature for each ...
... support their efforts in sharing your brand with others. Macros: Insert the point balance, tier status, and referral link in tickets and emails with customers. Adjust Loyalty Points: Modify Points: Effortlessly add or subtract loyalty points for customers, whether to resolve issues, reward ...
... options You must have an active Automate subscription You must have Lead or Admin permissions to create Actions You must have AI Agent enabled on Email (currently Agent cannot perform Actions on Chat). Enable the advanced Action editor Whenever you create a new Action, you can choose ...
... Approved app will be created: Once the public reply is sent, it will show within the customer review: Replies from Gorgias via email will only be sent to the customer’s email, and won't be posted publicly on the app, like with ...
... when they tag you on Instagram. You can set it up in 1 click and then you'll see the ability to merge the email address to your Instagram DM tickets. Support tickets that come in via Instagram DM don't include the shopper's email address ...
... toggle the Extra HTML ON then paste the code there. Hiding the Contact button at the bottom of the Help CenterChanging the Contact us into Email usSidebar header example 🛒 Back to shop 📭 Email Us Change Get more information in the Help Center Redirect to your Help Center from ...
... paste it into the API Key field for your newly created Gorgias integration in Thankful. 5. Fill out the rest of the fields: Agent email refers to the agent you created for Thankful (like the [email protected] email), ...
