Stamped.io
... are case-sensitive. @archive - archive the message (for reviews that are illegitimate and/or require a support response) @email - email the reply (sends a copy of your reply to the customer via email) @private - post a reply that ...
All articles
294 Results for "email"
Connect your Facebook and Instagram
... every previous post/message from that same user under ticket history. If the same customer communicates with you through the Facebook channel and via email or Chat, you'll have the option to merge users and keep all communication with that customer in one place. When you ...
Exclude tickets from receiving the Satisfaction survey (CSAT)
... the EXCLUDE TICKET FROM CSAT condition. This video shows how you can create a Rule that will exclude a ticket from receiving a survey if you add the exclude Tag to the ticket in question. Other Rule examples Excluding an integration Excluding people based on their email address Excluding tags
Satisfaction survey (CSAT) 101
... on deleted tickets. What if I have multiple brands using different Email integrations? The satisfaction survey is sent using the last message’s email channel (if the ticket channel is Email) or the associated email address for Chat tickets. Are surveys sent for social media tickets ...
Shopify Discount Code Generator
... discount code editor later for reference When adding a discount code, the behavior depends on the channel you're using: Chat and Email The shopper will receive a hyperlink in the form of https://example.com/discount/ and they can click the ...
Tags 101
... via Rule You can create a Rule that will automatically apply a Tag to a certain group of tickets - for example, for every email ticket that comes in. Remove Tags Removing manually You can manually remove any Tag in the ticket by clicking the x next to it ...
AI Agent Actions: make changes to Shopify orders
When you set up an Action for Shopify in Gorgias, AI Agent can fully resolve requests from shoppers who want to make changes to their orders, including cancelling an order, changing their shipping address, removing items, and more. Using Actions to make changes in Shopify ...
Manifest
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. The Manifest AI chatbot helps shoppers find what they need and convert faster with a human-like touch. Tailored to Shopify ...
