... click on View Tickets Closed By Rule to see the exact impact of your new Rule on your ticket handling. You can also exclude certain emails where you don't want this Rule applied by adding them to the Email exclusion list or vice versa - add email addresses ...
... two customers in Gorgias if both profiles have separate order histories on Shopify - if the same customer reaches out to you via two different email addresses, and has an order history under both email addresses, those two profiles can't be merged because Shopify doesn' ...
... review. Integrate multiple Okendo accounts with a single Gorgias account. The ticket created for the review will be sent to the store's support email address, using the name of your Shopify account in the Name field. This means that you can identify which Shopify store the review ...
... how many are left while the import is running. While you can choose the channel you want to import from Zendesk, for example, Email, you won't be able to make a selection of emails you want to import - Gorgias will import all of them ...
... Use the filters at the top of the page to narrow results Channels: see results for specific channels like Chat, Contact Forms, Email, etc Agents: see results for specific Agents or Teams On the page you can see the following information: Agents Online: ...
... are case-sensitive. @archive - archive the message (for reviews that are illegitimate and/or require a support response) @email - email the reply (sends a copy of your reply to the customer via email) @private - post a reply that ...
... every previous post/message from that same user under ticket history. If the same customer communicates with you through the Facebook channel and via email or Chat, you'll have the option to merge users and keep all communication with that customer in one place. When you ...
The Exclude ticket from CSAT Action, when triggered, prevents a CSAT survey from being sent to the customer when their ticket is closed. You can exclude integrations, customers, Tags, languages, etc. from receiving a survey. Macro You can add the Exclude ticket from CSAT ...
