329 Results for "email"
Stamped.io
... are case-sensitive. @archive - archive the message (for reviews that are illegitimate and/or require a support response) @email - email the reply (sends a copy of your reply to the customer via email) @private - post a reply that ...
Review automation performance in the AI Agent Overview report
... , select Overview Use filters to change your view of the report. Select + Add Filter to add a new filter Date Aggregation Channel (Email, Chat, SMS) No data is shown for the past 72 hours Customer interactions are only considered automated after a ticket has ...
Connect your Facebook and Instagram
... every previous post/message from that same user under ticket history. If the same customer communicates with you through the Facebook channel and via email or Chat, you'll have the option to merge users and keep all communication with that customer in one place. When you ...
Exclude tickets from receiving the Satisfaction survey (CSAT)
... the EXCLUDE TICKET FROM CSAT condition. This video shows how you can create a Rule that will exclude a ticket from receiving a survey if you add the exclude Tag to the ticket in question. Other Rule examples Excluding an integration Excluding people based on their email address Excluding tags
Satisfaction survey (CSAT) 101
... on deleted tickets. What if I have multiple brands using different Email integrations? The satisfaction survey is sent using the last message’s email channel (if the ticket channel is Email) or the associated email address for Chat tickets. Are surveys sent for social media tickets ...
Shopping Assistant explained
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent (you may have to upgrade AI Agent to access Shopping Assistant) Can be used with Shopify stores connected to Gorgias Most shoppers who visit your store have questions before they buy ...
Shopify Discount Code Generator
You can create and send one-time-only discount codes to your shoppers directly from the ticket message view in Gorgias, and further speed up your ticket processing. This feature will not only save your agents' coordination time but will also allow for on-the ...
Gorgias mobile app
Gorgias is available for both iOS and Android devices with push notifications and a UI similar to the desktop version. Setup The supported push notifications are: Assigned a Ticket - when a ticket is assigned to you Mentioned in a Ticket - when one of your colleagues mentions you ...
