298 Results for "email"
Exclude tickets from receiving the Satisfaction survey (CSAT)
... the EXCLUDE TICKET FROM CSAT condition. This video shows how you can create a Rule that will exclude a ticket from receiving a survey if you add the exclude Tag to the ticket in question. Other Rule examples Excluding an integration Excluding people based on their email address Excluding tags
Satisfaction survey (CSAT) 101
... on deleted tickets. What if I have multiple brands using different Email integrations? The satisfaction survey is sent using the last message’s email channel (if the ticket channel is Email) or the associated email address for Chat tickets. Are surveys sent for social media tickets ...
Shopify Discount Code Generator
... discount code editor later for reference When adding a discount code, the behavior depends on the channel you're using: Chat and Email The shopper will receive a hyperlink in the form of https://example.com/discount/ and they can click the ...
Gorgias mobile app
... ) When a Macro is applied, it'll strip all the rich text features, leaving the plain text Configured signatures for your email integrations aren't included when sending an email from the mobile app You can only create Email tickets via the mobile app It ...
Tags 101
... via Rule You can create a Rule that will automatically apply a Tag to a certain group of tickets - for example, for every email ticket that comes in. Remove Tags Removing manually You can manually remove any Tag in the ticket by clicking the x next to it ...
AI Agent Actions: make changes to Shopify orders
... and the product(s) is restocked in Shopify. The shopper gets a refund for the full amount paid. AI Agent sends a confirmation email when the order cancellation is complete. Edit shipping address → this Action allows AI Agent to update a shopper’s shipping address after they ...
Manifest
... , cancellations, etc. Seamless handover to Gorgias - After AI when customers want to talk to an agent, they collect the customers’ emails, and a ticket gets created in Gorgias. Train on Gorgias tickets - Soon you'll also be able to train Manifest on ...
Create filters for Gorgias Views and Advanced Search
Using Views and Advanced Search in Gorgias starts with understanding how attributes, operators, and values work together to create a filter. By applying multiple filters, you can build Views that display relevant tickets, or search your helpdesk for tickets that match your conditions. Tip: Check ...
