... Returns RMA status and relevant return details. Infuse data and visibility into customer support live chat and tickets. Pull up all return details with shopper emails and inject responses into Gorgias live chats and tickets with just one click. Empower Gorgias AI agent to provide instant return status updates or ...
... paste it into the API Key field for your newly created Gorgias integration in Thankful. 5. Fill out the rest of the fields: Agent email refers to the agent you created for Thankful (like the [email protected] email), ...
... two customers in Gorgias if both profiles have separate order histories on Shopify - if the same customer reaches out to you via two different email addresses, and has an order history under both email addresses, those two profiles can't be merged because Shopify doesn' ...
... review. Integrate multiple Okendo accounts with a single Gorgias account. The ticket created for the review will be sent to the store's support email address, using the name of your Shopify account in the Name field. This means that you can identify which Shopify store the review ...
... how many are left while the import is running. While you can choose the channel you want to import from Zendesk, for example, Email, you won't be able to make a selection of emails you want to import - Gorgias will import all of them ...
... Use the filters at the top of the page to narrow results Channels: see results for specific channels like Chat, Contact Forms, Email, etc Agents: see results for specific Agents or Teams On the page you can see the following information: Agents Online: ...
... s default language must be English for AI to suggest new articles If you are a brand with multiple stores, you must connect your email to a specific store. That way, the AI can make appropriate article recommendations based on the email tickets that your specific store receives ...
... , select Overview Use filters to change your view of the report. Select + Add Filter to add a new filter Date Aggregation Channel (Email, Chat, Voice, Facebook, WhatsApp, and so on...) No data is shown for the past 72 hours Customer interactions ...
