... s default language must be English for AI to suggest new articles If you are a brand with multiple stores, you must connect your email to a specific store. That way, the AI can make appropriate article recommendations based on the email tickets that your specific store receives ...
... are case-sensitive. @archive - archive the message (for reviews that are illegitimate and/or require a support response) @email - email the reply (sends a copy of your reply to the customer via email) @private - post a reply that ...
... , select Overview Use filters to change your view of the report. Select + Add Filter to add a new filter Date Aggregation Channel (Email, Chat, Voice, Facebook, WhatsApp, and so on...) No data is shown for the past 72 hours Customer interactions ...
... every previous post/message from that same user under ticket history. If the same customer communicates with you through the Facebook channel and via email or Chat, you'll have the option to merge users and keep all communication with that customer in one place. When you ...
... the EXCLUDE TICKET FROM CSAT condition. This video shows how you can create a Rule that will exclude a ticket from receiving a survey if you add the exclude Tag to the ticket in question. Other Rule examples Excluding an integration Excluding people based on their email address Excluding tags
... the moment when the ticket gets closed, was less than a week ago The ticket channel is one of the following: Chat, Email, Contact Form, Help Center (depending on your settings) If a business closes a ticket multiple times, will the Satisfaction ...
You can create and send one-time-only discount codes to your shoppers directly from the ticket message view in Gorgias, and further speed up your ticket processing. This feature will not only save your agents' coordination time but will also allow for on-the ...
Gorgias is available for both iOS and Android devices with push notifications and a UI similar to the desktop version. Setup The supported push notifications are: Assigned a Ticket - when a ticket is assigned to you Mentioned in a Ticket - when one of your colleagues mentions you ...
