296 Results for "email"
Connect your Facebook and Instagram
... every previous post/message from that same user under ticket history. If the same customer communicates with you through the Facebook channel and via email or Chat, you'll have the option to merge users and keep all communication with that customer in one place. When you ...
Exclude tickets from receiving the Satisfaction survey (CSAT)
... the EXCLUDE TICKET FROM CSAT condition. This video shows how you can create a Rule that will exclude a ticket from receiving a survey if you add the exclude Tag to the ticket in question. Other Rule examples Excluding an integration Excluding people based on their email address Excluding tags
Satisfaction survey (CSAT) 101
... on deleted tickets. What if I have multiple brands using different Email integrations? The satisfaction survey is sent using the last message’s email channel (if the ticket channel is Email) or the associated email address for Chat tickets. Are surveys sent for social media tickets ...
Shopify Discount Code Generator
... discount code editor later for reference When adding a discount code, the behavior depends on the channel you're using: Chat and Email The shopper will receive a hyperlink in the form of https://example.com/discount/ and they can click the ...
Gorgias mobile app
... ) When a Macro is applied, it'll strip all the rich text features, leaving the plain text Configured signatures for your email integrations aren't included when sending an email from the mobile app You can only create Email tickets via the mobile app It ...
Tags 101
... via Rule You can create a Rule that will automatically apply a Tag to a certain group of tickets - for example, for every email ticket that comes in. Remove Tags Removing manually You can manually remove any Tag in the ticket by clicking the x next to it ...
AI Agent Actions: make changes to Shopify orders
... and the product(s) is restocked in Shopify. The shopper gets a refund for the full amount paid. AI Agent sends a confirmation email when the order cancellation is complete. Edit order shipping address in Shopify → this Action allows AI Agent to update a shopper’s shipping ...
Manifest
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. The Manifest AI chatbot helps shoppers find what they need and convert faster with a human-like touch. Tailored to Shopify ...
