299 Results for "email"
Best practices and templates for Views
... based on the language they support. Tag and assignment-specific Views Views from this section show all urgent tickets that came in through the Email channel and aren't currently assigned to any agents. Channel-specific Views Views from this section show all tickets that came in ...
Create winning Convert campaigns
... Gather insights on your visitors to tailor your campaigns effectively: Traffic Sources: Know where your visitors are coming from (social media, email, search, etc.). Browsing Behavior: Identify the most visited pages and products. Device Usage: Understand whether your audience is browsing ...
Match Customer by Shopify Default Address Phone Number
... Gorgias now checks for a match with the phone number in Customer B - Phone Number and attempts to add it to Customer A - Email. Note: If the phone number exists in both profiles (Customer A - Email and Customer B - Phone Number), Gorgias ...
Electric IT Hub
... : On the following screen, put the “Start Date” as the current day, enter a title, and provide a valid email address that you have access to then press “Next”. When asked if the employee needs onboarding, select “Applications” for ...
Klaviyo 101
... Klaviyo profile link in the widget redirects to the customer's profile page. From there, you can access the activity log and filter email events, unsubscribe customers, or manage their newsletter subscriptions. The integration syncs ticket information from Gorgias to Klaviyo, including the creation event ...
Templates for one-step Flows
... order? You can get the status of your order on our tracking portal [link]. Please have your [information required. Example: email, order number]. ✨ If your order has already shipped, you can track it using the order tracking number sent in your ...
Auto-tag Rule best practices
You can use your Rules to add Tags to a ticket which will help you sort them into Views and organize your workflow based on your needs. Cancel order This Rule is set to auto-assign to a specific agent. If you have an agent who works directly with ...
Drill-down
If you want to find out why a metric has a certain value, you can see the tickets that were used in computing. The drill-down feature is available for all metrics in the Support Performance Overview. The numbers will turn blue on hover. How it works When ...
