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Voice Add-on pricing

... ,000 12,000 $0.33 $0.80 If you have any questions related to Voice billing, take a look at the video below or send us an email at [email protected]. Related articles Voice add-on overview Set up voice Billable tickets for Voice

Narvar Returns & Exchanges

... the box next to each trigger. URL: Enter the following URL: https://szero.narvar.com/api/returns?email={{ticket.customer.email}}&created_max=2032-01-01&limit=10 HTTP Method: GET Response ...

Dynamic wait time

... is high (>15min) - the customer will receive the message and then be prompted to either wait or get a reply via email a bit later. In the message, the wait time will simply be reported as "greater than 15 minutes". If they click ...

ShipBob

... Date Reference Id Shipping Method Status Customer Widget: [Person Emoji] ShipBob - {First Name} {Last Name} Full Name Email Address Phone Number Address Widget Address 1 Address 2 City Company Country State Zip Code Shipments Widget ShipBob order URL Estimated Fulfillment Date Estimated ...

Churn Buster

... goes under the body_text tag: [Customer Email Address] has a [Campaign Amount] failed payment, and our automated emails to them are not able to be delivered. Please attempt to identify an alternative email address and reach out to this customer personally to ...

Rules FAQs

... the listed order. Auto-reply Rule not triggering on certain email tickets. If you notice your auto-reply Rule is triggering on some email tickets, but not on others, please check if the email address that received your customer's message is a G Suite ...

Klaviyo 101

... Klaviyo profile link in the widget redirects to the customer's profile page. From there, you can access the activity log and filter email events, unsubscribe customers, or manage their newsletter subscriptions. The integration syncs ticket information from Gorgias to Klaviyo, including the creation event ...

Loris

Loris enables customer service teams to uncover needs and attitudes within the customer conversations you’re already having, across all your channels. Spot trends and potential issues, analyze agent performance and guide live interactions using AI to help you deliver the best experience. Loris’ CQA ( ...