329 Results for "email"
Tags 101
... via Rule You can create a Rule that will automatically apply a Tag to a certain group of tickets - for example, for every email ticket that comes in. Remove Tags Removing manually You can manually remove any Tag in the ticket by clicking the x next to it ...
AI Agent Actions: make changes to Shopify orders
... and the product(s) is restocked in Shopify. The shopper gets a refund for the full amount paid. AI Agent sends a confirmation email when the order cancellation is complete. Edit shipping address → this Action allows AI Agent to update a shopper’s shipping address after they ...
Manifest
... , cancellations, etc. Seamless handover to Gorgias - After AI when customers want to talk to an agent, they collect the customers’ emails, and a ticket gets created in Gorgias. Train on Gorgias tickets - Soon you'll also be able to train Manifest on ...
Create filters for Gorgias Views and Advanced Search
... operators Possible values Filter (Attribute + Operator + Value) • Is • Is not • Is one of The channels available in your helpdesk. Channel is Email Will return all Email tickets in your helpdesk, from every connected email address integration. Integration Filters tickets based on which integration handled the ...
Edit Chat copy and translations
... is long (>15 min) - when that happens, we display 2 prompts (Wait for live chat and Get replies by email). If the visitor clicks on Wait for an agent, we display key number 7 when the email prompt is set as Required ...
Change AI Agent's name
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent Can be used with Shopify stores connected to Gorgias AI Agent appears in your Gorgias helpdesk as a user with its own profile. Its name is how it identifies itself in conversations with ...
Mailchimp
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. You can display customers' attributes from Mailchimp, along with the list the customer is a member of. While anyone can ...
Create tickets via Klaviyo's sign-up form
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Create a segment in Klaviyo 1. Name it and add Tags if needed (Tags aren't required for the flow ...
