... on deleted tickets. What if I have multiple brands using different Email integrations? The satisfaction survey is sent using the last message’s email channel (if the ticket channel is Email) or the associated email address for Chat tickets. Are surveys sent for social media tickets ...
... discount code editor later for reference When adding a discount code, the behavior depends on the channel you're using: Chat and Email The shopper will receive a hyperlink in the form of https://example.com/discount/ and they can click the ...
... via Rule You can create a Rule that will automatically apply a Tag to a certain group of tickets - for example, for every email ticket that comes in. Remove Tags Removing manually You can manually remove any Tag in the ticket by clicking the x next to it ...
... and the product(s) is restocked in Shopify. The shopper gets a refund for the full amount paid. AI Agent sends a confirmation email when the order cancellation is complete. Edit order shipping address in Shopify → this Action allows AI Agent to update a shopper’s shipping ...
... , cancellations, etc. Seamless handover to Gorgias - After AI when customers want to talk to an agent, they collect the customers’ emails, and a ticket gets created in Gorgias. Train on Gorgias tickets - Soon you'll also be able to train Manifest on ...
... ,000 $0.36 $0.87 SMS 06 $4,079 12,000 $0.34 $0.82 If you have any questions related to SMS billing, send us an email at [email protected]. Related articles SMS billable tickets SMS add-on overview Set up SMS
... Gorgias now checks for a match with the phone number in Customer B - Phone Number and attempts to add it to Customer A - Email. Note: If the phone number exists in both profiles (Customer A - Email and Customer B - Phone Number), Gorgias ...
Any advanced customization of key edits through code will override the changes done in these settings. If you go to Settings -> Channels -> Chat -> your Chat integration -> Language and click on the Customize button at the right of the language you'd ...
