... can access the customer portal directly with a single click. Agents can take action on behalf of subscribers to resolve tickets faster from Gorgias. Push emails to subscribers from Gorgias. The integration will update subscription data when a ticket is created, updated, or responded to. To update the ...
... , if you're importing from Zendesk, you'll be prompted to provide your Zendesk API credentials, as well as your Email and Subdomain (if your Zendesk helpdesk link is https://yoursubdomain.zendesk.com/, then your subdomain is yoursubdomain) ...
... Center has multiple available languages, the default language must be English If you are a brand with multiple stores, you must connect your email to a specific store. That way, the AI can make appropriate article recommendations based on the email tickets that your specific store receives ...
... click on View Tickets Closed By Rule to see the exact impact of your new Rule on your ticket handling. You can also exclude certain emails where you don't want this Rule applied by adding them to the Email exclusion list or vice versa - add email addresses ...
... based on the language they support. Tag and assignment-specific Views Views from this section show all urgent tickets that came in through the Email channel and aren't currently assigned to any agents. Channel-specific Views Views from this section show all tickets that came in ...
... Gather insights on your visitors to tailor your campaigns effectively: Traffic Sources: Know where your visitors are coming from (social media, email, search, etc.). Browsing Behavior: Identify the most visited pages and products. Device Usage: Understand whether your audience is browsing ...
... : On the following screen, put the “Start Date” as the current day, enter a title, and provide a valid email address that you have access to then press “Next”. When asked if the employee needs onboarding, select “Applications” for ...
... email address, we look into the subject of the ticket, message contents, and To and From fields of messages for the exact email address - recently created tickets receive a relevance boost. Parts of messages, titles, and other metadata that matched the search query will ...
