299 Results for "email"
AI Agent by My AskAI
... tickets and auto-tag them accordingly! When a ticket is received, an internal note response will appear like so (same for email and chat): This is a response sent directly to the customer instead of creating an internal note (email and chat) ...
Autoresponder Rules 101 (deprecated)
... click on View Tickets Closed By Rule to see the exact impact of your new Rule on your ticket handling. You can also exclude certain emails where you don't want this Rule applied by adding them to the Email exclusion list or vice versa - add email addresses ...
How Metrics are Calculated
... the first agent reply during the period. Rule-generated messages, messages sent outside of the helpdesk (if the agent replies to an email thread directly in Gmail), and tickets started by an agent from the helpdesk are ignored when computing the FRT. Outside business hours ...
Stay AI (Retextion)
... functionality comes out of the box, and they offer flexible build-a-box/bundling options. The no-code portal and email creation capabilities help to reduce subscription-related support tickets. Ready to turn your subscription program into a high-performing revenue channel? ...
TikTok Shop
... manually reconnect it again, with no option to import missing data. 4. On the same page you'll be asked for a contact email and (optionally) a phone number - these will only be used by Gorgias if we need to contact you about this integration ...
Fera
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. With Fera, you can easily collect and display product reviews, photos, and videos. Fera makes it easy to showcase ...
VanChat AI chatbot
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. VanChat is a GPT-powered AI assistant built for Shopify merchants to engage shoppers, answer product-related questions, ...
KYC registration of UK numbers
This article explains the registration process of existing UK numbers in Gorgias helpdesk. If you're looking to obtain a new UK number, please follow these steps. If you want to transfer an existing number to Gorgias, please check out this article. By September 30, 2024 ...
