... Report Order Issue (Order Management) Report Order Issue 101 Default scenarios Article recommendations Article Recommendations 101 Set up Article Recommendations in Chat and Email Autoresponders Autoresponder Rules 101 Configure auto-close spam emails Autoresponder Configure send tracking information email Autoresponder Configure return request emails Autoresponder Video tutorial ...
... based on the language they support. Tag and assignment-specific Views Views from this section show all urgent tickets that came in through the Email channel and aren't currently assigned to any agents. Channel-specific Views Views from this section show all tickets that came in ...
... Gather insights on your visitors to tailor your campaigns effectively: Traffic Sources: Know where your visitors are coming from (social media, email, search, etc.). Browsing Behavior: Identify the most visited pages and products. Device Usage: Understand whether your audience is browsing ...
... : On the following screen, put the “Start Date” as the current day, enter a title, and provide a valid email address that you have access to then press “Next”. When asked if the employee needs onboarding, select “Applications” for ...
... email address, we look into the subject of the ticket, message contents, and To and From fields of messages for the exact email address - recently created tickets receive a relevance boost. Parts of messages, titles, and other metadata that matched the search query will ...
... order? You can get the status of your order on our tracking portal [link]. Please have your [information required. Example: email, order number]. ✨ If your order has already shipped, you can track it using the order tracking number sent in your ...
... in Gorgias to a user when the conversation in Textline is assigned to an agent. Textline agents are matched with Gorgias users based on their email addresses. The second option is if you'd like tickets in Gorgias to be resolved when you resolve them in Textline. However, ...
... For example, you may want to keep track of all of the positive things that your customers say about you online. Rule setup Exclude emails in Klaviyo When a ticket is created in Gorgias, the contact details it came from will automatically create a profile in Klaviyo. You ...
