... can use it to create a View that will help you track these tickets. If you don't see the actual customer's email address, you can set the correct customer. FAQs Can I create SMS tickets from Gorgias? Customers must first text your SMSBump number ...
... a new tab, open VIA -> Settings -> Integrations and select Gorgias. 3. Copy the Base API URL, the Username (email), and the Password (API Key) from the Gorgias tab you opened in step 1, and paste them into their ...
... Integrations. 2. Scroll to the Gorgias integration and click on Install. To connect your CircleLoop and Gorgias accounts you will need to provide: The email address associated with your Gorgias account An API key for accessing Gorgias (see How to Find Your API Key) The domain of ...
... , training the AI to use it for similar questions in the future Limitations Train My AI doesn't include article recommendations sent via email with the Autoresponder. You can't see Chat messages that failed to trigger an article recommendation. You can't see any labeling ...
... can fetch customer data given the address of a customer. For example: GET https://yourcompany.com/api/users?email={{ticket.customer.email}} Then, it would send some info about this email address to Gorgias: { "order ...
... ": "email", "via": "api", "messages": [ { "channel": "email", "via": "api", "source": { "type": "email", " ...
... : Add customer to Klaviyo list POST: url from step 2 Body (application/x-www-form-urlencoded): email {{ticket.customer.email}} To add a customer to a Klaviyo list, just use the Macro you just created. This ...
When you enable AI Agent on Chat, you can customize how the AI communicates with shoppers during a handover to your live agents. You can create custom instructions both for when Chat is online and offline. In this article, you’ll learn how to customize handovers for ...
