295 Results for "email"
Tolto
... HTTP integration created upon installation: In order for the AI to work, you will need to give the Gorgias Bot (with `email.gorgias.com` or `email.gorgias.io`) access to the app, as well as at least one admin: Otherwise ...
AI Agent Actions: Shipmonk
... order is damaged or considered lost in transit, AI Agent offers to reship the order AI Agent duplicates the previous order and sends an email confirmation to the shopper with the details of their order The shopper is not charged any additional amounts What you’ll need to ...
Create gift card in Shopify
... }}{{ticket.id}}10GC", "note": "Created by Gorgias for customer {{ticket.customer.email}}", "initial_value": 10, "template_suffix": "gift_cards.birthday.liquid ...
Connect external apps to Gorgias and create sidebar widgets
... the others — selecting either one disables the rest. Click Add integration. Tip: You can use Gorgias template variables like `{{ticket.customer.email}}` anywhere in the URL or request body to pass customer data dynamically — see the Gorgias developer documentation for the full list ...
Explore AI Agent performance by ticket topic
An intent is the main topic that AI Agent identifies for a ticket. You can use the Intents page in Gorgias to explore how AI Agent performs across different topics and sub-topics. From the Intents page, you can identify gaps in AI Agent’s knowledge to ...
Tickets Sidebar 101
The tickets sidebar to the left shows your views and sections: Views are filtered groups of common ticket types that allow you to streamline workflows. Sections are collapsable groups of views, usually grouped by the team, brand, or channel. You can choose to display our default ...
Import Zendesk data into Gorgias
If you’re transitioning off of Zendesk, you can import your Zendesk data into Gorgias to bring your previous ticket history into your new helpdesk. Once you’ve finished the initial import, you’ll have the option to continuously synchronize your data to keep things ...
WhatsApp Message Templates
WhatsApp message templates are a pre-approved message that businesses use to contact customers via WhatsApp. Message templates can be sent to customers outside of WhatsApp's 24-hour customer service window, so they're essential for starting new conversations or re-engaging with ...
