... Initial channel Last used integration name Last used integration type Created by an agent Subject Creation date Closed date Survey replied date Assignee name Assignee email Customer email Customer name Customer last Shopify order Ticket fields Survey score Resolution time Number of agent messages Number of customer messages First response ...
... the first agent reply during the period. Rule-generated messages, messages sent outside of the helpdesk (if the agent replies to an email thread directly in Gmail), and tickets started by an agent from the helpdesk are ignored when computing the FRT. Outside business hours ...
... functionality comes out of the box, and they offer flexible build-a-box/bundling options. The no-code portal and email creation capabilities help to reduce subscription-related support tickets. Ready to turn your subscription program into a high-performing revenue channel? ...
... tickets and auto-tag them accordingly! When a ticket is received, an internal note response will appear like so (same for email and chat): This is a response sent directly to the customer instead of creating an internal note (email and chat) ...
... manually reconnect it again, with no option to import missing data. 4. On the same page you'll be asked for a contact email and (optionally) a phone number - these will only be used by Gorgias if we need to contact you about this integration ...
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. With Fera, you can easily collect and display product reviews, photos, and videos. Fera makes it easy to showcase ...
This article explains the registration process of existing UK numbers in Gorgias helpdesk. If you're looking to obtain a new UK number, please follow these steps. If you want to transfer an existing number to Gorgias, please check out this article. By September 30, 2024 ...
Once you set up a variable within a Macro, each time you use this Macro the system will replace the variable with a relevant piece of customer data - so long as it's something available in the customer sidebar to the right. If the information isn' ...
