... in Gorgias to a user when the conversation in Textline is assigned to an agent. Textline agents are matched with Gorgias users based on their email addresses. The second option is if you'd like tickets in Gorgias to be resolved when you resolve them in Textline. However, ...
... You can tag auto-tag tickets that are created by your customers or potential shoppers and include that tag in all of your Klaviyo segments that contain Gorgias events. That way you'll exclude email addresses that send automated emails and your vendors' contact details. Rule setup
... Initial channel Last used integration name Last used integration type Created by an agent Subject Creation date Closed date Survey replied date Assignee name Assignee email Customer email Customer name Customer last Shopify order Ticket fields Survey score Resolution time Number of agent messages Number of customer messages First response ...
... the first agent reply during the period. Rule-generated messages, messages sent outside of the helpdesk (if the agent replies to an email thread directly in Gmail), and tickets started by an agent from the helpdesk are ignored when computing the FRT. Outside business hours ...
... functionality comes out of the box, and they offer flexible build-a-box/bundling options. The no-code portal and email creation capabilities help to reduce subscription-related support tickets. Ready to turn your subscription program into a high-performing revenue channel? ...
... tickets and auto-tag them accordingly! When a ticket is received, an internal note response will appear like so (same for email and chat): This is a response sent directly to the customer instead of creating an internal note (email and chat) ...
The TikTok Shop harnesses TikTok's algorithm to customize product recommendations according to user preferences and behavior, heightening the likelihood of successful conversions. With functionalities such as shoppable ads, product showcases, and collaborations with creators, the implementation of a native checkout system can enhance conversion ...
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. With Fera, you can easily collect and display product reviews, photos, and videos. Fera makes it easy to showcase ...
