296 Results for "email"
Octocom
... a human (until they’re handed off they will remain in the Octocom app only): In Octocom, both chat and email conversations can be found under the “Human” tab, as closed conversations: While email conversations can be found under the “ ...
Customize how AI Agent hands over Chats to live agents
... number one priority.” Optionally, select the ON/OFF toggle to Enable email capture. Email capture lets you collect the shopper’s email address when AI Agent can’t respond so your team can follow up later. If Email Capture is set as Optional → AI Agent ...
Quick Replies (Retired Feature)
... in the message body IS condition in the Rule. We don't recommend setting up Quick Replies that respond with tracking information to your customers because you'd expose the shipping address of the customer to anyone who has their email address. Examples FAQ Sizing info Shipping info
Amazon, eBay, TikTok, Back Market, Newegg, Etsy & Walmart by ChannelReply
... Messaging. 7. Make sure Buyer Messages and Delivery Failures are both checked. 8. Confirm that both Buyer Messages and Delivery Failures are set to the email you just copied from ChannelReply (it'll always end in @channelreply.email). Neither field should contain any other email addresses ...
Help Desk Migration
... email. 5. Choose your Source platform from the “Migrate from” dropdown. Enter the required credentials such as URL, API Token, or email address. 6. Once your source platform is connected, select Gorgias as your target platform. Enter your Gorgias subdomain and click Continue. 7. Log ...
Toll-free Verification
Gorgias's phone provider Twilio mandates that all US and Canada-bound messages sent by toll-free SMS numbers are allowed only if they've passed the Toll-Free verification process. This information is then used to help identify the end business sending messages and ...
Textline
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Textline is a business text messaging platform that empowers customer support teams by making it easy to send and respond to text ...
Medallia (Stella Connect)
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Medallia Agent Connect connects customer feedback, quality assurance, and coaching, giving CX leaders visibility into service and performance, ...
