295 Results for "email"
Netsuite
... authenticating your Netsuite account, you will receive a link to a from your Gorgias Support Representative (please reach out to us either via email [email protected] or via chat). You will want to have this form open as you are creating an integration within your ...
CartConvert
... a new cart from scratch with a new email address so that CC can contact them again. Even if they use a different phone number the 2nd time, if they used the same email address, CC won't be able to open a new conversation with them.
WAX
... Please keep in mind that the integration with Wax currently supports Shopify and Shopify Plus merchants only. The Tickets created by Wax will appear as emails in your Gorgias dashboard. This is expected, and rest assured that the replies will arrive to your customers as WhatsApp messages regardless. The ...
Ada AI Chatbot
... the Gorgias Agent is complete. 6. If you'd like, add Capture Message blocks to capture chatter information like the customer's email address. The email variable name in the Ada Dashboard must match the email variable name in the embed script (case sensitive) - ...
Prestashop by BlueAnt
... Order status Shop (useful if you have more than one Prestahop connected to your Gorgias account) Shop total Customer ID Customer name Customer email Guest (yes/no) Tracking code Shipping and billing information Address City Zip Country Phone and mobile number Products and quantities included ...
Import and export Help Center articles
Your Help Center is most useful when it's full of answers — and you don't have to write every article from scratch. You can import articles in bulk from a CSV file or migrate content directly from another platform like Zendesk, HelpDocs, Re:amaze ...
Manage automatic ticket assignment in Gorgias
When handling tickets in Gorgias, you can either allow support agents to manually select and assign tickets to themselves, or enable auto-assignment so that incoming tickets that meet specific conditions are automatically assigned. To set up auto-assignment, you’ll need to create ...
Chat: Deflect conversations with an automated interaction
Who can use this feature? The account owner, admins and leads All plans with AI Agent (required to access automation features) • Order management can be used with connected Shopify stores • Flows can be used with connected Shopify, BigCommerce and Magento stores • Article recommendations can be ...
