397 Results for "help"
Tolstoy
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Tolstoy is an interactive video platform that helps users create meaningful and personal conversations at scale. With the Tolstoy app, users ...
Forward calls into or out of Gorgias
... your Gorgias phone number on a physical device, or direct calls made to external numbers into Gorgias. Forwarded calls will create tickets in your helpdesk, so you can keep track of all interactions with your customers. Requirements Available on all Helpdesk plans with the Voice Add-on ...
Recart
... time in case of any technical issues might be a bit longer than for a regular support request. Recart is a Shopify SMS platform that helps you spend less, sell more, and drive growth - its AI features also help delight customers and boost your revenue. Improve the ...
Import and export Macros
Under Settings -> Productivity -> Macros, you can import and export your Macros by clicking on the dropdown arrow in the upper right corner. You can import your Macros from a different helpdesk using the Import Macros from CSV option - just make sure to use existing ...
SMS add-on 101
The SMS Add-on is a supplementary subscription for Gorgias account holders. This subscription gives you access to the Gorgias SMS channel, allowing you to send and receive customer messages directly in your helpdesk. When customers send an SMS to your store, you'll automatically be ...
Shopney
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Shopney is a mobile app builder designed to help Shopify and Shopify Plus brands create native iOS and Android mobile apps. The ...
Influencer Hero
This integration was built by our partners, and the wait time in case of any technical issues might be a bit longer than for a regular support request. Influencer Hero’s integration with Gorgias helps customer support teams instantly identify influencers or customers with notable social media presence ...
Support Performance Statistics
... customers receive, including CSAT, FRT, RT, and Messages per ticket. You can also choose to show or hide the parts offering helpful tips on how to improve that particular metric. Workload This sub-section can help you understand your workforce's volume of Open ...
