397 Results for "help"
Customer Intents
... they can be used for your ticket-processing workflow. List of customer intents Name Description discount/request Asks for a discount or needs help applying it. exchange/request Requests to exchange a received product or get a replacement. exchange/status Requests a status update on an ...
VanChat AI chatbot
... advantages of VanChat: Fast Reply: Whether it's product comparison, sizing suggestions, or order tracking, VanChat is here to help. Custom Personalized Chatbot: You can customize the appearance and dynamic effects of Chatbot according to your brand needs and the appearance of the ...
Stonly
... use Stonly to create guides and FAQs and put them inside your checkout flows and other key points. If customers have questions and need more help, they can: Launch the Gorgias Chat directly from your Stonly guide Use the Stonly contact form to send information directly to Gorgias ...
Answer chat tickets with automatic Article Recommendations (BigCommerce and Magento)
... your Help Center when customers ask a question in chat. After receiving a recommended article, if the customer clicks “Yes, that was helpful”, no ticket is created in your helpdesk and the conversation is considered an automated interaction. If the customer asks for more help ...
Shopify Discount Code Generator
... on every ticket page where the customer is connected to the ticket and has Shopify data. You can create a discount code directly from the helpdesk: The codes can be custom or generated They can be based on a percentage, a fixed amount, or for free shipping ...
Yotpo
Yotpo is a user-generated content tool for merchants including customer reviews, visual marketing, loyalty, and referrals. This feature is only available if you're on the Yotpo Premium plan. With the integration, you can: See the customer's Yotpo status Review ...
LoyaltyLion
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. LoyaltyLion is a digital loyalty framework that gives e-commerce stores innovative ways to engage and retain customers. If you' ...
Voice Analytics 101
Voice Analytics provides a closer examination of the call volume, team performance, individual accomplishments, as well as customer experience that callers get when getting in touch with your brand. If you navigate to Analytics -> Voice, you can see two reports: Overview: provides ...
