397 Results for "help"
Domain verification FAQ and troubleshooting
... event that an email fails to send, Gorgias can use our Email Service Providers as a fallback method when your domain is verified. This helps to ensure emails reach your customers, and happens automatically — no additional action is required from you to resend the email. I have multiple ...
Retently
... a transactional email campaign in Retently The transactional email campaign gives you the possibility to survey your contacts based on events triggered in your Gorgias helpdesk. One of the most common scenarios is to send a survey after a Ticket is marked as 'Closed' in Gorgias, but ...
Instagram Comments
... , you can only reply to top comments on posts, but not comments on comments left by other customers. Any reply sent from the helpdesk will be appended to the top comment. Comments from IGTV aren't supported. If a comment is deleted on Instagram directly, the ...
Alloy Automation
... , please enter your Gorgias subdomain (the name of your Gorgias account as seen in the URL bar when you’re in the helpdesk): 5. A new window will pop up asking you to authorize the connection. Please make sure to do so once prompted. 6 ...
Kangaroo Loyalty Rewards
... loyalty, or correct errors. Assign Free Shipping Offers: Grant Free Shipping: Instantly assign a free shipping offer to customers when required, helping to turn a potentially negative experience into a positive one. With this integration, your support team can effortlessly manage loyalty-related inquiries ...
Video in Gorgias Chat
... a valid URL of one of our supported third-party video providers and click on Insert Video - the embedded video will be visible to the customer in the Chat and the helpdesk ticket messages to the agents. Embedded videos aren't available in Macro and subsequent actions.
Review automation performance in the AI Agent Overview report
You can use the AI Agent Overview report to measure the overall performance of automation features including AI Agent, Flows, Order Management and Article Recommendations. The Overview reports give you a high-level view of how AI Agent and other automations impact your business. You can measure ...
Swap Returns
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. From shipping, tracking and package protection, to returns and cross-border. Swap Returns has you covered. Let us turn ...
