397 Results for "help"
Tickets Sidebar 101
... part of the sidebar. Real-time messaging If you have real-time messaging channels (like WhatsApp or chat) enabled on your helpdesk, messages from these channels will appear in their own Live chats section, so you know that they require an immediate response. With ...
ShippingChimp
... preferences to create tickets in Gorgias. You can configure this further and, once done, you'll see the ShippingChimp View in your helpdesk. ShippingChimp will start creating tickets for delivery issues, returns, and damages as per your configuration in the ShippingChimp portal. Also, you ...
Gorgias Convert 101
... to to see the full value. We are constantly working on improving the product, but feel free to submit your feedback and ideas to help us determine your business needs. How does Convert help reduce the bounce rate? By using the Exit intent trigger in your campaigns, ...
Login Issues
... combination - there's no option to log into the mobile app with SSO. General login issues on mobile 1. Log into your Gorgias helpdesk on the desktop browser. 2. Go to Settings -> You -> Password & 2FA. 3. Change the password. 4. Log out from ...
Trustpilot
... You can also group all of your open Trustpilot tickets into a separate View: FAQ Can I connect multiple TrustPilot accounts with one Gorgias helpdesk? Yes! You can connect as many TP accounts as you want, and reviews from all of them will be synced with ...
RingCentral
... from phone number from zap step 1} just ended", "channel": "phone", "via": "helpdesk", "messages": [ { "public": true, "channel": "phone", "status ...
How to download and view your invoices
Who can use this feature? Owner and Admin roles All plans Your invoices give you the full details and cost breakdown of your Gorgias subscription for a given billing period. At the start of each billing period, the billing contact listed in your account’s payment information ...
How Gorgias's AI Agent works
The agentic logic that powers Gorgias’s AI Agent allows it to dynamically address every customer request with a high level of accuracy, safety and reliability — just like a capable human agent would. Most AI agents powered by large language models (LLMs) can generate text based ...
