397 Results for "help"
How Shopping Assistant uses discounts
... directly in the conversation — for example: "If you're ready to check out, here's a 10% discount to help you out: SAVE10-TGQ9" You can review all discount codes Shopping Assistant has shared with shoppers, and whether they were ...
Available phone numbers on Gorgias
... a copy of government-issued ID. You can find documentation requirements for each country using Twilio’s Regulatory Country Guide. Our team will help you identify what documentation is required and submit it on your behalf. Review the following list of countries to see which phone numbers you ...
TXTFi
... customer. Once an agent closes a ticket (or 72 hours pass) that ticket will be closed out and if your customer needs further help a new ticket will be opened in Gorgias. I have another question not listed here, what do I do? Contact TXTFi' ...
Create a Flow
... routeWorkflows. In the menu, locate Tools, then select Flows. Select the Channels tab. Open the Currently viewing dropdown menu to select a channel for your Flows (Chat, Help Center, Contact Form). Select Add Flow to display up to 6 Flows on the selected channel.
Chat Aid
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Chat Aid has over 60 integrations, allowing it to use AI combined with data from Gorgias and your other company apps ...
Narvar Returns & Exchanges
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Narvar is a cloud-based post-purchase customer experience platform that enables businesses to track orders, streamline returns and ...
Why AI Agent closes or snoozes tickets without responding
If you've noticed AI Agent close a ticket without sending a response, or set a ticket aside without any action from your team, this article explains why. Not every ticket needs a response — AI Agent is designed to recognize when a message requires no action, ...
AI Agent Actions: make changes to Shopify orders
When you set up an Action for Shopify in Gorgias, AI Agent can fully resolve requests from shoppers who want to make changes to their orders, including cancelling an order, changing their shipping address, removing items, and more. Using Actions to make changes in Shopify ...
