397 Results for "help"
Convert triggers glossary
... your business hours when agents are available to swiftly respond. With this option disabled, you can still communicate with your customers by recommending some helpful resources, such as help center articles, or providing more information or special offers that refer to the product they're viewing ...
Klaviyo 101
... ll be prompted to add your Klaviyo credentials if you're not logged in. After that, click Connect to Gorgias. 4. Enter your helpdesk URL into the Gorgias Helpdesk URL field in the format yourdomain.gorgias.com (you can see your domain in your Gorgias login page ...
Judge.me Product Reviews
... , for example, create a ticket for only reviews with 3 stars and below. Then, assign a custom Tag for the ticket to help you track the ticket more easily in Gorgias. Publish/hide/reply to reviews using Macros You have 3 Macros created automatically once ...
Create an Action to connect AI Agent to other apps
An Action is a series of tasks that AI Agent performs on your behalf in multiple connected apps. Typically, requests from shoppers require your agents to make changes in one or more separate tools, like Shopify, a 3rd-party logistics platform, or your subscription portal ...
Templates for one-step Flows
We've gathered the top one-step Flows that give a quick response to shoppers. These questions are used the most across our entire customer base and below are several templates to get you started. They are: What's your shipping policy? How do I ...
Explore AI Agent performance by ticket topic
An intent is the main topic that AI Agent identifies for a ticket. You can use the Intents page in Gorgias to explore how AI Agent performs across different topics and sub-topics. From the Intents page, you can identify gaps in AI Agent’s knowledge to ...
Flow steps (triggers, options, ends)
Here you can see all the steps, options, and types of ends you can set up in Flows. Types of steps Steps are the building blocks used to create Flows - there are 3 types in the Flow builder: Trigger Options End Trigger This button appears when ...
Convert Campaign troubleshooting guide
This article outlines steps to troubleshoot why your Convert Campaigns show no impressions or no data on the Convert report. Why can't I see performance data? Let's first check if the issue lies in report filters or Campaign settings. Verify store data filtering Ensure you ...
