396 Results for "help"
Connect your Facebook and Instagram
... integrate and a warning banner will display. You can add one or multiple Facebook pages to Gorgias and manage these social conversations right from your helpdesk. We'll create a ticket in Gorgias whenever your customer posts on your wall, comments on one of your posts, or ...
Growave: Loyalty & Wishlist
... must subscribe to Shopify or Shopify Plus in order to connect Growave and Gorgias. The integration is available to any Gorgias plan; however, help with set up or troubleshooting will only be provided to customers on Advanced plans or higher due to the manual work required on our ...
Create filters for Gorgias views and advanced search
... of integration. Possible operators Possible values Filter (Attribute + Operator + Value) • Is • Is not • Is one of The channels available in your helpdesk. Channel is Email Will return all Email tickets in your helpdesk, from every connected email address integration. Integration Filters tickets based on which ...
Manage Gorgias notifications
... Gorgias helpdesk URL. Safari Safari manages Gorgias notification sounds through its auto-play settings. To allow notification sounds to play: Open your Gorgias helpdesk in Safari. Right-click the URL in the address bar. Click Settings for [your helpdesk]. Under Auto-Play, select ...
Thankful.ai
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Thankful is an AI platform dedicated to solving the post-purchase needs of customers. The AI is pre-trained and ...
Manage your Gorgias plan, usage, and payments
As your support team grows, you may need to adjust your plan, add new channels, or update how you're billed. You can review your existing Gorgias plan, add new products like AI Agent, Voice, and SMS to your subscription, manage your ...
Handle tickets in Gorgias
Every customer conversation in Gorgias lives in a ticket. When a customer reaches out with a support inquiry, Gorgias creates a ticket and routes it to your team, regardless of which channel the request originated from. This guide walks through the full workflow for handling a ticket: ...
Set up a Rule
1. From your helpdesk, click the Settings icon in the bottom-left corner. 2. In the menu, locate Ticket management, then select Rules. 2. Click the Create Rule button in the top right corner. 3. Here you can install a Managed Rule from our library: ...
